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“Fantastic, marvelous, would do it again!!!”

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Copthorne Hotel Rotorua
Ranked #83 of 92 Hotels in Rotorua
Reviewed 26 April 2011

We stayed for one night and tried for another but they were fully booked. Our stay was FANTASTIC. We could not have asked for anything more. Quiet, great food, great staff, great stay.

  • Stayed: April 2011, travelled as a couple
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1  Thank piripono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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275 - 281 of 329 reviews

Reviewed 13 April 2011

My husband, teenage son and myself stayed at this establishment for 4 nights in April 2011. Having booked through an internet site, we got an amazing deal that included full buffet breakfast. Check in was efficient and we received an upgrade to a superior room. Although I did not see any standard rooms, the out side appearance of the hotel did not do the room justice. The room was near new with enough space for us to be comfortable. The bathroom had a shower over the bath, and the tiles in the shower/bath we showing signs of a little bit of build up. hopefully cleaning staff will get on to this shortly so that the near new bathrooms are not ruined by mould. The pool is not overly large but sufficient. We booked the private spa for 30 minutes one evening. This is free of charge but you need to book it through the reception desk as it is a private spa and one room has access to it at one time. Staff were friendly and welcoming. Their is free wireless internet available in the lobby for 20 minutes per day or computers are available in a business section where the internet can be accessed for $3 per 20 minutes. We ate in the restuarant on three nights, enjoying a la carte and buffet. We enjoyed the buffet on two nights but felt like a change as the buffet was very similar for the two nights we ate there. The menu and prices for the a la carte we good and would recommend it. Overall our stay here was an enjoyable one and we would no hesitate returning to this property.

  • Stayed: April 2011, travelled with family
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1  Thank MelGeelong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 March 2011

We had a really nice room on the 3rd floor at the front of the building. Clean, comfortable nice bathroom and couldn't be faulted. The building looks dated on the outside but inside it's been recently refurbished and we couldn't find anything to grumble about at all. Service was good and reception and cleaning staff were really friendly & helpful. We ate in the Restaurant on the first night and tried the buffett. It was outstanding and we went back on the second night. The staff in the Restaurant were really lovely and showed they really care about their customers. The lady in charge of the Restaurant was ultra helpful.
We stayed in 3 Copthorne Group hotels in NZ. I can't understand why this hotel was only classed as 3 star. It was FAR FAR SUPERIOR to the other two Copthornes ~ Auckland Harbour and at Taupo~ Caboose lodge ( which were both classed as 4star) . Well done Kingsgate we enjoyed our stay with you.

  • Stayed: February 2011, travelled as a couple
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1  Thank Babsdranny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2011

This hotel is an average place, nothing very special about it. But the rooms are large, accomodating 2 double beds, so convenient for a whole family to share. The plumbing in the bathrooms is really noisy tho, & you could wake up the family by turning on the tap!

  • Stayed: December 2010, travelled with family
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Thank jeandixon12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2011

Room furniture must have been 30 years old, stale, and in need of reupholstery.
Front desk was disinterested, no help with luggage.
Restaurant food was mediocre, bar selections terrible.
I was so turned-off by this experience that I would avoid all Kingsgate chain hotels in future.
Location is a 20-30 minute walk from the centre of town.

  • Stayed: February 2011, travelled as a couple
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1  Thank Kalambaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2011

Stayed here for 2 nights in Jan '11. The exterior of the hotel is terribly old like from the sixties! Booked standard room as the pics on the website looked really nice. On arrival the room was the total opposite of the pics. Roomwas old, dated, only a ceiling fan. Bathroom had not been cleaned properly - at first we thought it was just an ingrained mark on side of loo, however turned out to be dried up blood. A porter was sent to clean it. They offered us complimentary drink after complaining. On-tap beers were flat! We requested to upgrade to a superior room, apparently all sold out as their booking system 'overbooked'! They also advised that after all the drama it would cost $25 if anything was avaialble the next day.
Resaturant service on Sunday night was appalling it took over 2 and half hours for a party of 6 to receive all our food. We received starters, mains and desserts all at different times. They also brought out wrong meals to wrong tables. The restaurant wasn't even at half capacity, service should not have been this slow with only one starter being served and mainly everyone going for the sunday roast meal deal! They were heavily understaffed and the bar area was unable to produce even a strawberry daquiri as they had no strawberries. Eventually we went through just about every cocktail in the book but were unable to make most of it as they have to use ingredients ordered for the restaurant and not for the bar.
After about an hour after ordering the rushed off his feet barmen juggling bar and restaurant turned up with a melon daquiri.
The next day we asked about the upgrade and the Manager found as a new room at no extra cost. Superior room was ok a vast ugrade from standard however wasn't fantastic! The cleaner duty manager came to check if we were satisfied with our room and was told to personally ask for her if we had further problems!
The buffet breakfast selection was terrible since we do not eat pork and werent in the mood for cereals and fruit. Selection included : bacon and sausages (waiter wasnt able to advise what kind of sausage was being served), spaghetti and sauce (like the ones from a tin), beans, hard dried up pancakes, and flavourless potaoes, scrambled eggs looked runny and snotty! just gross. We then decided to go for the muffins/croissants but after all the horrid food they never put out anymore muffins so we just left unsatisfied and not full at all! The buffet that evening was a vast improvement from the 2 previous meals! All in all an awful experience and would not recommend to anyone. Not worth $125 a night ( and this was when it was on special!

  • Stayed: January 2011, travelled as a couple
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1  Thank mf25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 March 2011

Grotty form the outside and smelly on the inside - and not from the sulpher. The whole of the staff's attitude was appalling - they left us - mid serve both at reception on checking in & out, and the bar - to 'attend' to their collegues. As paying customers we were completely ignored. Just avoid at all costs.

  • Stayed: March 2011, travelled as a couple
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Thank rodgers37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotel in Rotorua
Price Range: £59 - £121 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Official Description (provided by the hotel):
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 
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Also Known As:
Rotorua Kingsgate Hotel

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