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“Never regret”

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Copthorne Hotel Rotorua
Ranked #84 of 92 Hotels in Rotorua
Reviewed 2 May 2012 via mobile

I stayed in this hotel whenever I come for holiday in Rotorua. Location is near to the town and also Rotorua's attraction. Room size at generally big for 2. I pleased by the cleanliness of the room and toilet. Reception staff are friendly and helpful. Most importantly, the room rate is good. No regrets.

  • Stayed: April 2012
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1  Thank Nomad1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 3 June 2012

Thank you for your generous feedback. We do pride ourselves on offering the best possible customer service and ensuring our guest needs are looked after.

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229 - 235 of 326 reviews

Reviewed 28 April 2012 via mobile

We booked this hotel as a romantic weekend away, ( with a small run as well) but from when we arrived the service left a lot to be desired and we didn't even have a serviced room. The room was clean but old and hard to find. The info book wasn't accurate and the bar staff were slow and painful to watch. The only good thing we found was good was the heated pool which was a pleasure to use after running 21kms. Don't think I will be staying here again.

  • Stayed: April 2012
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Thank Shakey72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 3 June 2012

Thank you for your constructive feedback. I have alerted Heads of Departments to your concerns so they can address the issues with staff concerned. We do pride ourselves on our service standards and regret we have not met your needs for your stay.

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Reviewed 27 April 2012

The hotel has just had a major referbishment outside and looks fab. The rooms are good size, clean, comfortable and the staff were really friendly. Booked a package that included breakfast, which made the cost of breakfast cheeper. Would highly recommend this hotel to all.

Room Tip: Book in advace to get the best rate and ensure if its a specail occassion book the suite its wonderf...
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  • Stayed: March 2012, travelled as a couple
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Thank sarah b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 3 June 2012

Thank you for your positive feedback. It is always a pleasure to hear we have achieved the customer service standards we pride ourselves on. I have passed your remarks to our Heads of Departments to pass onto their teams for a job well done.

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Reviewed 13 April 2012

We have stayed here a couple of times before. Although the hotel is a bit old, it is clean, tidy and comfortable. The staff are friendly and helpful. Breakfast was good. Staying at this hotel is very good value for your money. Would definitely stay here again next time!

Stayed: April 2012, travelled with family
Thank Yp W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 3 June 2012

Thank you for your positive feedback we do pride ourselves on our customer service and I have passed your comments to all staff for achieving customer satisfaction.

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Reviewed 12 April 2012

The Kingsgate is one of the best value for cost Hotels, we have visited. The service and staff were excellent and the charges very reasonable. We have stayed a number of times and will continue to do so.

  • Stayed: April 2012, travelled with family
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1  Thank dbm-dsm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 3 June 2012

Thank you for your positive feedback. it is always a pleasure to hear we have sustained our customer service standards. Your remarks were well received by all staff.

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Reviewed 11 April 2012

Stayed over the Easter weekend, this hotel has very good specials so well worth signing up to the Millenium Group which it belongs to for email alerts. This time I had a superior room and couldn't fault it. It was large and extremely comfortable. It was one of the recently refurbished rooms. Okay, so the building is quite old now but you are not staying on the outside, you are staying on the inside. Don't be put off. The lounges near the lobby are great, large and very comfortable with big screen TV's. Nice swimming pool, a gym and spa and sauna. for the price it cannot be beaten. Best if you have your own transport or a short bus or taxi ride to the town centre. Staff were friendly and helpful. Looking forward to staying again.

Room Tip: My room was on the 1st floor near the elevator but only about four rooms in close proximity, therefo...
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  • Stayed: April 2012, travelled solo
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Thank Kiwikid0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 2 December 2012

Thank you for your positive review. Your comments have been well received. Our guest reviews are a tool we continually use to thrive towards better customer and product standards. Your review has shown we are delivering that standard. Thank you again and I personally welcome you back to the Copthorne Hotel Rotorua (formerly Kingsgate Hotel Rotorua) in the near future.

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Reviewed 4 April 2012

Had i nights stay here and found the staff very friendly and helpful. Lovely spa and pool and fthe buffet breakfast was superb

  • Stayed: March 2012, travelled as a couple
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Thank Kathleen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 29 May 2012

Thank you for your feedback. It is always encouraging to hear we are sustaining our level of service. Happy to hear we provided you with all the benefits of home.

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Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotel in Rotorua
Price Range: £63 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Official Description (provided by the hotel):
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 
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Also Known As:
Rotorua Kingsgate Hotel

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