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Reviewed 15 January 2013

We spent three nights here over the Xmas break. The hallways are a depressing colour and it reminded us of a hospital but our room was clean and very nicely decorated. We had the BBQ they did on Xmas day which we thoroughly enjoyed. The breakfast was also an excellent standard. We'd be happy to stay there again.

  • Stayed: December 2012, travelled as a couple
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Thank EJB186338
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 16 January 2013

Thank you for your review. I was extremely pleased to read that our themed Christmas BBQ went down a treat it was very popular this year and we welcome all the positive feedback we have been getting as it helps us plan for this up and coming Christmas. We look forward to hosting you and your family back again. Thank you.

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Reviewed 13 January 2013

After leaving the foyer, heading towards the bedrooms, I was dubious. It looked rather like a hostel and rather run down from the outside. Added to this, the lift wasn't working which made heaving the suitcases upstairs a bit of an effort. However once inside the bedrooms; while not 'swish', were very acceptable, clean and reasonably comfortable. The only pity was that the balconies were very sun damaged with peeling paint and the decking was crying out for maintenance. The rooms were interconnecting and actually pretty spacious so five of us were able to spread out. It was unusual in that each room contained 2 double beds, but this was quite a nice treat for the kids. While we were there the weather was very hot and it got very warm in the bedrooms. The ceiling fan didn't do a lot to cool the room down so we open the ranch slider to the balcony which helped a bit. During our stay we had two fire alams. One at 1 am and had to evacuate the rooms...quite a rude awakening! No leadership was shown at this time of the morning by any of the staff on duty. The second alarm was the following day in the morning. The kids were sleeping in, and it was still rather a pain, especially as we suspected it was another false alarm...and it was. Alarms aside, we had a great time at the Copthorne. The pool was great for the kids and nice and warm. The spa pool was a treat for me, and my husband enjoyed the use of the gymnasium, so all in all we found the facilities available most enjoyable. We didn't use the restaurant due to the cost of feeding a family of five, but it looked and smelled great. The reception staff were very pleasant and helpful. Very helpful and friendly Maitre'D on duty when we went to the bar Thursday night.

Room Tip: Perhaps the ground floor might be cooler in summer.
  • Stayed: January 2013, travelled with family
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Thank Oakview30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 15 January 2013

Thank you kindly for your review. I was pleased to hear we offered you the service we pride ourselves, and that we catered to your families needs. I do apologize for the fire alarms that interrupted your stay, It was an unusual event to have two such evacuations in a short span of time and our service provider has undertaken the specific work to rectify the reoccurring problem. For future stays enquire about our promotional packages as we do put bed and breakfast packages or add on food and beverage credit packages offers together so this could an option for you and your family. I am more then happy for you to contact me directly and I would be more then happy to tailor to your needs. Thank you again for your feedback,we at the Copthorne Hotel Rotorua welcome you back.

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Reviewed 10 January 2013

We enjoyed our christmas break at the Copthorne. Staff were lovely and helpful. Our room was positioned over looking the car park which we thought at first it would be very noisy but no it was wonderfully quite. Our room was of a good standard except for a noisy air conditioning system and a soap holder in the shower which was broken. Probably the biggest disappointment was the spa pool. We were looking forward to using it but there was no hand rail to step down into it. So if your knees are not bending as they should you are not able to use it. This is a major reason we come to Rotorua is for the hot pools and give our tired limbs a soak after a very busy year. Otherwise we did enjoyed the stay. Before we left I filled out the comment form and got a lovely letter back acknowledging the room does need to be refurbished and there are plans at hand to do this work. We will be going back at Easter if we can't get into the Millennium Hotel.

  • Stayed: December 2012, travelled with family
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Thank Annette S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 11 January 2013

Thank you kindly for your review. I am happy to hear our customer servcie met your expectations as we do set standards that we have high aims to meet. As mentioned in our feedback letter we will be upgrading some of our leisure facilities in the near future. I personally welcome you and your family back in the near future. Thank you again.

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Reviewed 9 January 2013

After a bad experience the previous night, our stay at the Copthorne Rotorua was a welcome improvement.

Good price for an off-the-street book-in. All expectations of this type of hotel were happily met. The spa was out of order but we weren't interested in that so no problem... very, very happy to be able to go swimming in the lovely big heated, outdoor pool at 10.30pm... NICE!!

Our room had a private balcony looking out over an internal garden... very nice!

Excellent facilities (restaurant, bar, swimming pool, internet, gym, guest laundry etc etc)

Staff were very helpful and friendly.

The best part... no "Rotorua smell"! Nice!

This will be my first choice of accomodation next time in Rotorua. Thanks!

Room Tip: 2nd floor looking over the internal garden, nice and quite... nice tranquil view.
  • Stayed: January 2013, travelled with family
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Thank Jacqui-in-Paris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 11 January 2013

Thank you kindly for your review. It was a pleasure to hear we offered a good level of customer service as we are always thriving towards meeting our guests expectations. Your review has ensured we are delivering that exact service. I was pleased to read you had notcied the change in our hotel as we have all worked extremely hard over the last 4 months to refresh and rebrand with a new image, it shows we have been very successful especiall when we get feedback such as yours. I personally welcome you back to our hotel and please feel free to contact me directly for future visits with us. Thank you agin your comments have been most welcomed by all the team here at the Copthorne Hotel Rotorua.

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Reviewed 6 January 2013

We have stayed at a number of Copthorne hotels in NZ, and thought that this one would be on a par with the others - sadly we were mistaken.

On arrival, we were greeted by some very helpful staff, in a lovely foyer etc. Once we left the foyer, the true Copthorne of Rotorua came to light. It is very run down and tired, and well in need of a makeover. Our room was of a decent size, but felt old and dirty. The other couple we were traveling with specifically asked about a bath at check in and were told that there was one in their room, but once they got there, there was no bath to be seen. This was remedied once the staff were advised, but this took some time.

Our fridge wasn't working and when we contacted reception, we were told someone would come and check it. 24 hours later, and still nothing. Another phone call, and someone changed fridges over - still didn't work, so figured out for ourselves it was the power point and sorted it out. Similarly, we didn't have any additional toilet paper in our bathroom, even after it had been serviced. Another call to reception, and no response, so found one of the cleaners and got some off them.

The pool and grounds are run down - all very retro 70s. The pool has several broken tiles on the edge of the pool - an accident waiting to happen. The bar didn't have a designated bar person, so you had to ring a bell and wait for someone to serve you. Once she did arrive she was very friendly and helpful.

On a whole, a very disappointing stay after high expectations after our visits to other Copthorne hotels.

  • Stayed: January 2013, travelled as a couple
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1  Thank MSD86gt6f876f7h76gf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 7 January 2013

Thank you for your review. Your comments have been addressed with departments concerned. I do apologise for your experience as we do thrive toward making our guest stays memorable. We have worked for many months to gain 4 star status and have made vast improvements to our hotel. Your comments have been valuable to our hotel as we continue to move forward with customer satisfaction and again I thank you kindly for your submission.

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