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“They made our weekend”

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Copthorne Hotel Rotorua
Ranked #85 of 92 Hotels in Rotorua
Auckland Region, New Zealand
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“They made our weekend”
Reviewed 10 October 2013

After having such a dreadful experience at a filthy hotel opposite the Copthorne myself and three children turned up at Reception here in the hope that they could accommodate us. The Receptionist was the most pleasant and helpful lady who took time to work something out for us and even upgraded us. The bar staff were very friendly. Rooms well equipped and exceptionally clean and a pleasant smile greeted us each morning by the housekeeping staff. Food was plentiful and catered for all nationalities. I did not use the pool but suspect this would have been fine going on the rest of the hotel. Thank you to all the staff for their help in what could have turned into a disastrous weekend for us had we had to stay at the Silveroaks Resort. You will be highly recommended by all my family members.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review, 11 October 2013
Thak you for your review. I was very pleased we managed to accommodate you after you expereince at another property. We do pride ourselves on our customer service and facilities. Your comments were well received by the team here at the Copthorne Hotel Rotorua and we hope to host you again. Thank you
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312 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Napier, New Zealand
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 7 October 2013

Stayed here a number of times over the past twenty years or so as the hotel offers comfortable rooms at good value.
We took the opportunity of the offer of a well priced room which was spacious and, as we were out for the day and evenings, we found it comfortable. The bathroom was clean but typically it is a "shower over the bath" which could be difficult for older guests.
We didn't eat in on this occasion but have previously found that meals err more on the quantity rather than quality.
Be aware that parts of the hotel have been renovated and the maintenance of other parts are well below the standard typical of this chain.
We had a standard (read "un-renovated") room; although present the air conditioning didn't work (told that standard rooms only have fans) but unfortunately the fan didn't work either (which made the room quite stifling as there was only one large sliding door for ventilation). The fridge didn't work either (yes, I turned the fridge switch on and the fridge motor operated but the system was obviously lacking gas). Raised this with reception who said that they would "get maintenance onto it" but that didn't happen during our two night stay.
Disappointing to see that all exterior paintwork around the windows was badly peeling and the decking had badly cracking paint which was covered in both grime and lichen. The carpet in the room and corridors was both tired and grubby.
Overall impression: unfortunately the on-going renovations are not keeping up with the rate of deterioration and a renovated room is probably well worth the extra.

Room Tip: For the little extra cost, ask for a renovated room.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review, 11 October 2013
Thak you for your review. I do apologise for the fan in your room as our maintenance team would certainly make repairs to a any inoperable amenities shold they be made aware. I will follow up with the team to investigate further. I was hapy to read you were happy to pay the extra to get the superior rooms, they are slightly more expensive but are fitting of our qualmark rating. YOur comments have been invaluable and we appreciate your submissions. We do hope to host you again.
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Cambridge, New Zealand
Level Contributor
698 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
Reviewed 3 October 2013

Copthorne Hotel Rotorua does not disappoint you. I had stayed in a Copthorne in Wellington, I really prefer Copthorne Hotel Rotorua. I was here for a conference. I like the location, how friendly the staff are. I am impressed with the services provided. Nothing is a problem. I only wished I could stay another night. I will come back again the service was so good

Room Tip: Stay an extra night
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janr20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review, 11 October 2013
Thak you for your favourable review. I am happy to read we accommodated your needs with our usual high standard of friendly service. Your comments are invaluable to our team as a working tool to build on and enhance our operations. We do hope to host you again and for a longer period. We do have special promotions available during the year which may suit you for a two day stay. Thank you again we apreciate your feddback and rating.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 October 2013

Having visited Rotorua for the numerous time this weekend, We stayed at the COPTHORNE HOTEL on Fenshaw Street. This hotel, although very dated, was immaculately clean and the staff were most pleasant and helpful. My daughter did have a very bad experience at a motel opposite and the reception staff at the Copthorne worked very hard to accommodate her and to allow her and her triplet boys to enjoy the rest of her holiday. Well done Copthorne staff, your hotel is highly recommended.

Room Tip: we had room 259 and 414
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvia1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review, 11 October 2013
Thank you kindly for your feedback and rating. We do thrive towards maintaining a clean, safe and friendly environment for our guests. Your coments have been well received by the team here at the Copthrone Hotel Rotorua and we do hope to host you again in the near future. Thank you again for your review it is appreciated and a great tool for our hotel to embrace and learn from. I was pleased we hosted your stay and that we have made an impression.

Regards
Theresa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geelong, Australia
Level Contributor
513 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 215 helpful votes
Reviewed 23 September 2013

Start at reception. Friendly, efficient. Move to the rooms, comfortable,spacious. Add the restaurant, wonderful food at affordable prices. Move on to the pool, warm, perhaps even medium hot, towels no problem, in fact nothing a problem at this hotel. It was like being at home, but with people to attend you at every turn. We loved it.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review, 25 September 2013
Thank you kindly for your positive feedback. We are thrilled to hear we delivered a great level of service and that your needs were well cared for. We have over that last 2 years been refurbishing where we can and have some major upgrades coming up mid next year which should see our facilities improve immensely. Your comments have been greatly received by all the staff here at the Copthorne Hotel Rotorua. We welcome your next stay with us. Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taranaki, New Zealand
Level Contributor
95 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 22 September 2013

Stayed three nights Thursday to Saturday.
Requested and paid for a 'superior' room at front of hotel as suggested by Trip Advisor and I considered the room to be 'standard' not of a superior quality. It had a two seater couch, a coffee table and chair that they may have considered made it of a higher standard.While refurbished, I would call it a 'flash up' rather than a proper 'do up' but reasonably well appointed with usual amenities.
Door and windows not sound proofed. External and adjoining doors need replacing with more solid sound proof ones and windows should be double glazed. Tourist Groups arriving and going each night and morning make a lot of noise.
Could hear people talking in room next door and lots of loud talking / shouting in the corridors in the evening and from about 5.00am.
Staff very pleasant and good to deal with. Internet costly with only small amount free in the lobby.
Is located out of town / shopping area, quite a long walk to get there.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chrisandjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review, 23 September 2013
Thank you for your review. Your comments have been noted for future forward planning.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

New Zealand
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 16 August 2013

This would have been our 4th visit to this Hotel in the last couple of years and we always enjoy our stay but this time it was even nicer.They are in the process of refurbishing it and it is much improved.
We had a nice comfortable room and lovely meals. It is our preferred Hotel in Rotorua.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this review, 17 August 2013
Thank you kindly for your review. I was very pleased to read we delivered a great service and that you will continue to stay with our hotel. I was pleased to read you have notcied the upgrading we are doing with our facilities as it is always great to get some positive feedback as it proves we are having an impact on our customers. Your comments were well received by all staff. We do look forward to hosting ou again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Copthorne Hotel Rotorua

Property: Copthorne Hotel Rotorua
Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Official Description (provided by the hotel):
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 
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Also Known As:
Rotorua Kingsgate Hotel

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