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“Not our style.”

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Copthorne Hotel Rotorua
Ranked #84 of 92 Hotels in Rotorua
Reviewed 10 November 2013

Dated and old.
Only one lift serviced all levels, people forced to take stairs. One couple in our group got stuck in the lift.
If this wasn't a pre organised tour, we would not have stayed here.
Too far from town, you need a taxi to take you in.
Was clean and tidy. We had no jug in the room for boiling water. We requested one and ended up with two.
Restaurant was good and served delicious meals, that we could get through. Breakfast buffet was plenty.

  • Stayed: October 2013, travelled as a couple
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Thank CNDAV6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 24 November 2013

Thank you kindly for your review. I do apologize for the lift being down during a portion of your stay. We are upgrading it in the New Year. Unfortunately the distance from town can be a problem for some guests although if you travelled with a group this is usually clarified through your Travel agent. Thank you for your review, your comments are a great tool for us to enhance on.

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158 - 164 of 326 reviews

Reviewed 4 November 2013

We booked using a "mystery accommodation" booking through Wotif. The room reflected the budget price, tired decor, double bed, misfit curtains, no spoon for the coffe/tea facility, carpet desperately needed replacing, multiple scorched/melted iron marks on the nylon carpet covering the suitcase ledge. Wi-fi limited to 20mins free per day and only from the reception lobby. Bar facilities nice. Dinning room dated but plesant. Food, buffet over cooked vegies, crackling salted to an inch of it's life, surimi cheap seafood, bulk bought-in dessert pav, cakes and slices, nothing original except the hot apple pie. We get considerably better quality at our local RSA and cheaper. On the plus side, swimming pool was great even thou a bit hot. Staff obliging and friendly, this includes housekeeping.

  • Stayed: November 2013, travelled with family
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Thank Adrienne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 9 November 2013

Than you kindly for your review. Your comments have been taken on board. Our hotel will be going through a mini refurb in mid March early April which should see a big improvement with some of our hotel decor. Your comments have been invaluable to us as a tool to move forward..Thank you again.

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Reviewed 13 October 2013

We booked a standard room for two adults and a teenager. The room was very hot and stuffy because the bathroom heater was left on. We had to open all the doors and windows to cool the room down. Our room was a non smoking room - but we had cigarette smoke circulating thru the vents. We told reception about this but it continued for hours.

  • Stayed: October 2013, travelled with family
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Thank Kathie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 14 October 2013

Thank you for your feedback. My apologise for the inconvenience with the aroma of smoke. We do try our very best to police non smoking in our rooms where we can. Your feedback has been noted with thanks.

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Reviewed 10 October 2013

After having such a dreadful experience at a filthy hotel opposite the Copthorne myself and three children turned up at Reception here in the hope that they could accommodate us. The Receptionist was the most pleasant and helpful lady who took time to work something out for us and even upgraded us. The bar staff were very friendly. Rooms well equipped and exceptionally clean and a pleasant smile greeted us each morning by the housekeeping staff. Food was plentiful and catered for all nationalities. I did not use the pool but suspect this would have been fine going on the rest of the hotel. Thank you to all the staff for their help in what could have turned into a disastrous weekend for us had we had to stay at the Silveroaks Resort. You will be highly recommended by all my family members.

  • Stayed: September 2013
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Thank Teresa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 11 October 2013

Thak you for your review. I was very pleased we managed to accommodate you after you expereince at another property. We do pride ourselves on our customer service and facilities. Your comments were well received by the team here at the Copthorne Hotel Rotorua and we hope to host you again. Thank you

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Reviewed 7 October 2013

Stayed here a number of times over the past twenty years or so as the hotel offers comfortable rooms at good value.
We took the opportunity of the offer of a well priced room which was spacious and, as we were out for the day and evenings, we found it comfortable. The bathroom was clean but typically it is a "shower over the bath" which could be difficult for older guests.
We didn't eat in on this occasion but have previously found that meals err more on the quantity rather than quality.
Be aware that parts of the hotel have been renovated and the maintenance of other parts are well below the standard typical of this chain.
We had a standard (read "un-renovated") room; although present the air conditioning didn't work (told that standard rooms only have fans) but unfortunately the fan didn't work either (which made the room quite stifling as there was only one large sliding door for ventilation). The fridge didn't work either (yes, I turned the fridge switch on and the fridge motor operated but the system was obviously lacking gas). Raised this with reception who said that they would "get maintenance onto it" but that didn't happen during our two night stay.
Disappointing to see that all exterior paintwork around the windows was badly peeling and the decking had badly cracking paint which was covered in both grime and lichen. The carpet in the room and corridors was both tired and grubby.
Overall impression: unfortunately the on-going renovations are not keeping up with the rate of deterioration and a renovated room is probably well worth the extra.

Room Tip: For the little extra cost, ask for a renovated room.
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  • Stayed: October 2013, travelled as a couple
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Thank Jeff55555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 11 October 2013

Thak you for your review. I do apologise for the fan in your room as our maintenance team would certainly make repairs to a any inoperable amenities shold they be made aware. I will follow up with the team to investigate further. I was hapy to read you were happy to pay the extra to get the superior rooms, they are slightly more expensive but are fitting of our qualmark rating. YOur comments have been invaluable and we appreciate your submissions. We do hope to host you again.

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Reviewed 3 October 2013

Copthorne Hotel Rotorua does not disappoint you. I had stayed in a Copthorne in Wellington, I really prefer Copthorne Hotel Rotorua. I was here for a conference. I like the location, how friendly the staff are. I am impressed with the services provided. Nothing is a problem. I only wished I could stay another night. I will come back again the service was so good

Room Tip: Stay an extra night
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  • Stayed: October 2013, travelled on business
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Thank Janr20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 11 October 2013

Thak you for your favourable review. I am happy to read we accommodated your needs with our usual high standard of friendly service. Your comments are invaluable to our team as a working tool to build on and enhance our operations. We do hope to host you again and for a longer period. We do have special promotions available during the year which may suit you for a two day stay. Thank you again we apreciate your feddback and rating.

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Reviewed 2 October 2013

Having visited Rotorua for the numerous time this weekend, We stayed at the COPTHORNE HOTEL on Fenshaw Street. This hotel, although very dated, was immaculately clean and the staff were most pleasant and helpful. My daughter did have a very bad experience at a motel opposite and the reception staff at the Copthorne worked very hard to accommodate her and to allow her and her triplet boys to enjoy the rest of her holiday. Well done Copthorne staff, your hotel is highly recommended.

Room Tip: we had room 259 and 414
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  • Stayed: September 2013, travelled with family
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Thank Sylvia1944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Theresa M, Manager at Copthorne Hotel Rotorua, responded to this reviewResponded 11 October 2013

Thank you kindly for your feedback and rating. We do thrive towards maintaining a clean, safe and friendly environment for our guests. Your coments have been well received by the team here at the Copthrone Hotel Rotorua and we do hope to host you again in the near future. Thank you again for your review it is appreciated and a great tool for our hotel to embrace and learn from. I was pleased we hosted your stay and that we have made an impression.

Regards
Theresa

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Additional Information about Copthorne Hotel Rotorua

Address: Fenton St, Rotorua, New Zealand (Formerly Kingsgate Hotel Rotorua)
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#44 Luxury Hotel in Rotorua
Price Range: £64 - £124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Copthorne Hotel Rotorua 4*
Number of rooms: 110
Official Description (provided by the hotel):
Four-story Motor Hotel located near city center, 2 km from train station. ... more   less 
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Also Known As:
Rotorua Kingsgate Hotel

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