We stayed here as a last minute decision and booked on the internet the night prior.
When we arrived the following day they had no record of us even booking due to a ‘communication error’. I never understand why you must fill in EVERY detail about yourself on the internet, only to have to fill them in again when you arrive.
The lobby and the first impression were really good, other than the 3 buses outside and the lobby full of bus passengers, this clearly caters mainly to the bus package tourist.
Unfortunately we made the mistake of booking a standard room. OMG, how disgusting. Not only was our first room awful and smelt, the journey to get to it is down an endless corridor not unlike something you see at school or in a hospital. It was worn and tired. After asking to move to a room with a bath we were given a room that had to be seen to be believed, but with a scratchy 2 year old begging for some down time we just made do with what we were given.
There were burn holes in the Bed spread, frayed carpet, peeling wallpaper, and the hideous kitset bathroom unit was actually missing light fittings, there was just a hole in the wood. It was so hot that we slept with no covers and we couldn’t stop the heating in that particular room.
I wish we had walked out when the lady on the front desk said that due to the communications error our credit card would need to be entered again, we had the chance to escape but did not take it.
The only good point was that the buffet breakfast pleased our two year old – which pleases me, and that they make good long black.
We would never ever stay here again, and realise that when you get a good deal, there is a reason. You have been warned - do not book a standard room!!!
- Official Description (provided by the hotel):
- Four-story Motor Hotel located near city center, 2 km from train station. ... more less
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- Also Known As:
- Rotorua Kingsgate Hotel