We stayed here for one night to break our journey between Auckland and Wellington. From the outside when it's dark it looks quite impressive but really it's very tired and shabby. The room was OK as regards size, cleanliness, amenities etc, but it stunk of cigarette smoke. We rang down to reception to ask to be moved but were told there were no other rooms available - even though the Vacancy sign was out. The towels even stunk of smoke which infers the same towels were in the room when someone was smoking there.
We used the spa and sauna which were also both shabby and the spa was rather greasy. When you book the sauna you have to go and turn it on yourself 20 minutes before you use it. With the size of this hotel this can mean a lot of walking there and back - it would be nice if a staff member did this.
There are so many hotels in Rotorua that there is no reason to stay here. There were a lot of tour buses outside so this must be their main business - if you find yourself on a tour booked to stay here make sure you ask for a non-smoking room. Also it's quite a way out of town. I have stayed at the Ventura Hotel closer to town and would recommend that instead - you also get a spa in your room there that you fill with clean water yourself!
- Official Description (provided by the hotel):
- Four-story Motor Hotel located near city center, 2 km from train station. ... more less
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- Also Known As:
- Rotorua Kingsgate Hotel