I stayed here with my family on the 15/16 of November 2013. I have stayed in a few hotels around NZ and I have to say, this is definitely the worst!!
Lights: All but 1 of the lightbulbs were blown in the lounge/kitchen/dining area. We left a note for the cleaner that morning advising of the blown lightbulbs, they were not replaced leaving us to eat dinner in near darkness. Finally decided to call reception and request some lightbulbs only to find the phone didn't work! Feeling a tad annoyed, ventured over to reception only to find it was closed! Reception sign advised it closed at 10pm, it was 9:20pm. Rang the bell, spoke to the guy who advised he would need to get an electrician in for the lightbulbs... WTF?!? He gave us 2 lightbulbs which we changed ourselves. The lamp in the lounge was black from what appears to either be dirt or perhaps painted this color.
Towels: They DO NOT provide extra towels if you want to go swimming in the pool. RIDICULOUS!!!!!!
Spa/Gym: Spas not working and gym not available. From reading the reviews after our stay, it seems this has been the case for a long time, however they did not advise this upon making our booking!!!
Kitchen: Element knob was broken so we couldn't use the element. There was no salt/pepper at all, we had to buy our own. Fridge leaked, leaving water all over the kitchen floor.
Pool: The pool was SO HOT that the kids had to have cold showers when they got out to cool down. It was a beautiful 26 degree day outside and the pool was 30 degrees. WAY TOO HOT!
Bathroom: Was dirty looking, shower pressure was FANTASTIC however the shower cubicle left alot to be desired... wasn't dirty so much, but stained. I think the cleaners are doing the best they can with what they have to work with.
Beds: Not that comfortable, but ok. Blankets looked questionable...
Ceiling: The ceiling was flaking above the beds and woke up with bits of plaster all over us and the bed, NOT GOOD!
I can definitely guarantee that I will NEVER be staying here again. Such a horrific experience! Now I know why the place was half empty!
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Splitty, Agoda, Expedia, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your SilverOaks Resort Heritage reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage