Booked online going by their description and pictures only to arrive at a total slum. Stained carpets with burns in it. Un painted edging, rusty light fittings, stained sinks, cracked and gouged counter tops, wallpaper cracked and falling off, ancient appliances and bedding. I was with my wife and daughter and refused to even let the little one crawl on the floor. Upon requesting a refund was told by the manager that it had to be authorised by the owner, who didn't ever answer his mobile phone, conveniently. Apparently they are allowed to take pictures of rooms you cannot stay in to advertise the rest of the dump. All in all stay at your own risk.
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
- Reservation Options:
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- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage