The hotel room was not what was advertised. Resort? No way!
The room was filthy. The carpet was smelly and badly stained. The kitchen was very dirty and full of grease grime. One of the spa pools was green with slime so we didnt even venture into the others, although waving a look at 2 others they were not much better. The beds fely like you were sleeping on dirty bedding. The loungue was broken with ripped fabric and smelt like something was either living in it or had died in it.
The place needs a complete overhaul. We feel we were mislead and completely ripped off. I have photo's but will escalate them to the group management and the booking agent.
Warning do not stay at this location!!
- Official Description (provided by the hotel):
- Need to revive and rejuvenate? Then select the SilverOaks Resort Heritage as your accommodation choice in Rotorua. The Resort is located in the heart of Rotorua with just a short walk to Te Puia, home of the World Famous Pohutu Geyser, and just 1km to the city centre.The Resort is perfect for both business or pleasure. The Resort has 41 rooms, including studio, one bedroom and two bedroom apartments, with a number offering a private spa pool or spa bath. The apartments offer a full kitchen lounge and dining area. Resort facilities include mini golf, tennis courts, heated swimming pool, spa complex, BBQ gazebo, breakfast room, guest lounge, conference rooms, internet cafe, wireless internet. The Resort in under new management and we are currently refurbishing the resort and adding additional services. We look forward to hosting our guests and welcome all feedback to assist us in providing a high quality product and service. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Splitty, Agoda, Expedia, TripOnline SA, Ebookers, Evoline ltd, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your SilverOaks Resort Heritage reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Silveroaks Resort Heritage Hotel Rotorua
- Quality Inn Rotorua
- Quality Hotel Heritage