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“Fantastic Period Hotel”
Review of Princes Gate Hotel

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Princes Gate Hotel
Ranked #25 of 92 Hotels in Rotorua
Reviewed 17 August 2011

For my "very significant" birthday I was determined to seek out a "characterful", individual, personally run hotel as an alternative to a same-old chain one. Imagine my satisfaction and appreciation, when making the an enquiry at Princes Gate, they said that they would be delighted to assist with all my needs. This included a variety of accommodation, a buffet lunch and a dinner with entertainment and opportunity for dancing after.
Princes Gate possesses much that I was looking for in a character hotel; an interesting setting overlooking the Government gardens; built in 1897 and beautifully restored with very modern amenities.
The entrance to the hotel is just lovely, with beautiful lead light windows. The front desk staff were friendly and helpful. I was introduced to the person who I took to be the coordinator of the events of the weekend and I later realised that he was in fact the owner of the hotel. He has a very hands-on approach and was able to advise me on several aspects that I had not considered. At the end of that initial meeting, I had a clear idea of what to expect from the hotel and the staff.
The rooms that we were to occupy for the long weekend were so very beautiful. The bedroom had been decorated in glorious colours and was so romantic. The bathroom facilities were modern, clean and spacious. The view out of the bedroom windows was not great, but the interior more than made up for that. It was very warm (just the way I like it) but my husband felt it was a bit too warm. We managed a compromise by opening a couple of the bedroom windows a little way. The other bedrooms I saw were also very pretty and in character so nothing like chain hotel ones.
As for the tasty food at a quiet dinner that first night, it was a good indication of what was to come the next day when both lunch and dinner were going to be served for my guests. Waiting staff were effective, obliging and unobtrusive in equal measures throughout the whole weekend.
The buffet lunch was superbly organised and the was both food beautifully presented There was plenty to delicious food to eat and wine to drink. The costume themed dinner later that evening was again well organised with tasty entrees, main and dessert all being managed splendidly. The entertainment in our function room was at odds with a cabaret in another dining room, but that was managed unobtrusively even though we were the raucous group.
Checkout was quick and easy and we had no problem understanding what each item on the bill represented. We were given a print of the hotel by the owner which was a lovely appreciated touch.
So, all in all, it was a fantastic experience. It made my birthday one that I will never forget. Great room, good location, good price, very experienced staff who were very friendly and helpful. I will stay here again without hesitation.

  • Stayed: August 2011, travelled with friends
    • Value
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Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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727 - 733 of 819 reviews

Reviewed 12 August 2011

From check in to check out the service was superb. Great experience to entertain our clients in a wonderfully authentic establishment. The decor, furnishings, and ambience are reflect a beautiful elegant ear of NZ history. Our clients felt special and loved the experience of beautiful food and superb service. We are looking forward to hosting our Road Show at the Princes Gate again next year.

Room Tip: If you want a view of Lake Rotorua book the Elizabeth room
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  • Stayed: August 2011, travelled on business
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Thank practicalproducts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2011

We arrived dropped our bags and soaked in the hot pool after a long drive.It was our 4th time here because it is so central and walking distance to town and lake. Rooms are warm, quanit, old luxury. highly recommended.

Room Tip: Comfortable rooms, Rooms are named after prominent New Zealanders
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  • Stayed: August 2011, travelled as a couple
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Thank juliecan59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 August 2011

We had the wonderful experience of High tea at Princes Gate Hotel last weekend. The decor was stunning and so appropriate for the experience of High Tea. We were given the option of dining in the dining room or lounge, chose the lounge and was seated before a lovely cosy fire. The staff were polite and helpful, showing us a room for future reference. The 3 tiered platter was outstanding with a lovely selection of cakes and sandwiches. Definitely good value for money and a lovely way to spend a wet aternoon. We will be back and have been recommending the experience to others.

Stayed: August 2011, travelled with family
Thank Kims0ne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

My family had agreed to go out for a special dinner for our aunts birthday, we organized to go to a dinner and show but as more people became interested we decided to use a private function room and have a buffet meal for the 40 people who had decided to come. The buffet options ranged from $59.00. $69.00- $79.00. We went with $69.00 option and it was really great on paper, but the food was CRAP!!!!! The hot carvery which was ham on the bone and then the only seafood option ran out! we hadn't all eaten mains yet! and when I asked the waiter for more of those dishes he replied "its a buffet and that's all that was ordered" to my surprise he was right!!!!! Before we entered the private function room, we were required to pay the total account ($2550.00) After talking to the manager on duty he agreed that the hot meat shouldn't have run out during everyone's first sitting, I asked him what his interpretation of a buffet was and he shock he's head and apologized ultimately passing the buck between the chef and the Hotel manager.
This was embarrassing for me as I organized the birthday dinner and had my entire family questioning the price of the meal. The next day the remaining 17 of us went to dinner at the "HOLIDAY INN" in Rotorua for a buffet dinner $42.00 p.p, and it was amazing "Salmon, oysters, prawns 2 CARVING STATIONS and a load of hot foods and beautiful desserts"I strongly recommend THE HOLIDAY INN hotel and would be happy to say I WILL NEVER BE RETURNING TO THE PRINCESS GATE HOTEL!!!!!!!!!!!

  • Stayed: July 2011, travelled with family
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3  Thank Jay255111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this reviewResponded 9 August 2011

Without getting into emotion, the facts are yes we did run out of seafood which is not an ideal situation and we apologise. The seafood did not however run out before everyone had been through at least once, it was only when guests returned for seconds and thirds, and other guests had piled their plates high with the seafood, that it ran out.
The ham did not run out and there was in fact meat left over on its return to the kitchen.
The organiser herself was difficult to work with constant changes and promises to pay, as per our policy for all functions. This happened over a period of a week but was never followed through until the actual day of the function. This led to an obviously difficult function
The standards of the Princes Gate Hotel are high and as such, our meals and functions are carried out in classic style. A specific emphasis is on our A la Carte and Table D'hote dining, however as with many of our weddings and formal functions, buffets are often a popular alternative.

Kind Regards,

Brett Marvelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2011

4 of us went there for breakfast on Sunday morning as it is advertised on a banner and a sandwich board out side as the best in Rotorua - bacon, eggs, toas, tea or coffee $11.95. We went in were told the breakfast was $13.00. When we referred to the adertised price she said "oh Ok, I can give you breakfast for $11.95". food was pretty average B & E BUT THEY CHARGED US $2.00EACH FOR 4 EXTRA PRICES OF TOAST!
make sure you check the pricees of everything in Rotorua. Wouldn't recommend & won't be back.

  • Stayed: July 2011, travelled with friends
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2  Thank Bernie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Manager at Princes Gate Hotel, responded to this reviewResponded 27 July 2011

I refer to the comments posted by berniejh. Please find the following as my response.

The advertised special is for Bacon & Eggs with either tea or filter coffee for $11.95 (inc GST). No mention is made of toast being included in this deal.

The waitress did misquote the price at first and then corrected to the $11.95pp. At no time was this ever an issue at payment. She was perfectly correct when she informed the customer before they then chose to go ahead and decide to have toast, that the cost would be $2.00pp. This price was for endless toast so the fact that they only had one slice each was up to them.

I believe as you read the above, you would wonder, like me, about those people to feel so distraught about having had a breakfast including a bottomless cup of coffee or tea for a minimal price and then only having to pay an extra $2.00 per person after being informed of said extra cost and then choosing to go ahead and have the toast. We feel it is prudent to advise these guests for next time, to not go on holiday, certainly never dine out, and perhaps take someone with them who is able to both listen, read and understands the concepts of both costing and decision making.

In terms of value, I believe we offer something very special, not only in our restaurant but in our whole hotel and in the service we provide. We hope we can show other travellers that this is the real Princes Gate Hotel.

Kind regards,

Brett Marvelly - Owner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2011

We went to Rotorua for a show at the convention centre which was directly across the road & our main reason for staying here. We found the place to be beautiful...old kauri staircases & high ceilings! Our kids liked it but I think it is more suited to older couples or maybe a group. We will be going back to see the dinner & show. The food was absolutely outstanding! melt in the mouth steak & as stated by our 14yr old...'the best calamari he has tasted in his life'!! The only thing we found was the beds were small. i am sure if you stipulated this then they would accommodate.

Room Tip: Stipulate bigger beds if needed..
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  • Stayed: June 2011, travelled with family
    • Value
    • Location
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Thank Tarnz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this reviewResponded 21 June 2011

We are extremely pleased you enjoyed your stay with us and appreciate your great comments.
We offer a beautiful Hotel with top guest facilities including our lovely restaurant, hot pools, wireless internet, bar etc. We are extremely accessible as well to many of Rotorua's attractions and amenities such as the Bath House Museum, Convention Centre, Events Centre, Polynesian Spa and Information Centre among others.
As you have stated we do offer a range of rooms with different size beds from our lead-in Classic Rooms with double beds, to our Estate, Designer or Suites that offer both Queen and King Beds up to our Premium Rooms that have Super Kings, so we have a range to suit everyone.
Also, while our main clientele are more mature, couples and groups, we are perfectly suited for the younger kids as well with our 2 Bedroom Suites ideal for families and our hot pools and Kids Menu in our restaurant are great for kids.
Again thank you for your wonderful comments and suggestions and we would love to host you again and have you attend one of our Show evenings.
Regards,
Brett Marvelly

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Princes Gate Hotel

Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rotorua
#11 Spa Hotel in Rotorua
#23 Luxury Hotel in Rotorua
#28 Romantic Hotel in Rotorua
Price Range: £77 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate

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