Arrived having booked a room via the Internet to be shown a room whose door open out onto the front?!?
Beautiful looking hotel - however the housekeeping let it down considerably.
On our arrival we upgraded to an executive room and initially booked for one night as the receptionist was less than friendly.
On arrival in our room husband needed quick snooze to re charge batteries due to being unwell.
Found the bedding to be crumpled as if someone had slept in them prior to us - to me one pleasure of staying at hotels is the clean sheets feeling!! Anyway hubby's had quick snooze on top of the bed whilst I went down to enquire as to whether bed had been changed following previous guests.
Spoke to manager who agreed to go up to the room and check whilst we went out for a Walk.
On our return he informed us that whilst he acknowledged that the sheets were very crumpled , that his opinion was that they were clean- no efforts were made to change the linen which was what I would have expected of a 5 star property.
To cut long story short, we left the following morning.
Shame, as this is a lovely hotel which just requires to up it's game somewhat in terms of housekeeping to become a beautiful heritage hotel.
- Official Description (provided by the hotel):
- The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more less
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- Also Known As:
- Princes Gate Rotorua
- Hotel Princes Gate