Friendly staff, good rooms, some areas of carpet are looking a little tired but it it has ambience. And a lovely dinner thought the cabaret was a bit loud, but fun.More
Friendly staff, good rooms, some areas of carpet are looking a little tired but it it has ambience. And a lovely dinner thought the cabaret was a bit loud, but fun.MoreShow less
Kia ora Ruth,
Thank you for your feedback - very much appreciated. We do value, and take note of guest comments. We agree that the Hotel reflects the ambience of yesteryear with all the modern amenities of a 5 star (guest and hosted) property.
We're certainly very pleased that your overall experience with us was a pleasant one and we look forward to hosting you again should you return to Rotorua.
It had atmosphere, the proprietors and staff were really helpful with advice on the area for things to do etc. Will definately stay there again.
Kia ora Lynne,
Many thanks for taking the time provide us with your feedback following your recent stay. We're pleased your time with us was a satisfying experience.
Our team (owners included), work extremely hard toward ensuring each guest receives the very best service and attention.
We do look forward to your choosing us again when next in Rotorua,
We were on our first ever visit to New Zealand, arrived at the hotel in the evening after several hour drive from Auckland - lovely reception and quickly settled in our room. We adjourned to the restaurant for dinner - spectacular! We ended up eating at the restaurant the following night - these two meals were our best meals in Australia & New Zealand on our 4 week adventure!
The staff / family at the hotel were most hospitable and certainly made our first stop in New Zealand memorable.
The Princes Gate was very comfortable, accomodating with easy walking access to many of the sites in Rotorua.
We highly recommend the Princes Gate for lodging and dining!
Thank you for investing time in furnishing your comments and we're so glad to hear that your overall experience with Princes Gate Hotel was an extremely positive one.
Our Chef will be pleased to know that you enjoyed the food, and even better to know that it's the best dining you'd had throughout your 4 week holiday adventure.
As your comments reflect, our staff work very hard to ensure every guest receives a high standard of service, and that our accommodation is of equally high standard.
We do hope you will choose us again when you next travel to New Zealand as it would be our pleasure to host you.
A wonderful experience. The show and dinner was an afterthought and well worth it. It is run as a family establishment. Only slight problem was that I should have specified I was slightly disabled as I was put in a room upstairs. This provided a lovely view however getting up and down stairs was a bit aof a pain. The hotel is located right next to the park and also very close to Shopping centre. The overall experience was fabulous.
Thank you for your kind comments with regard to your recent experience with our Hotel. When you next stay with us, please do specify when making your booking that you would prefer a ground floor room as we will do our very best to ensure your request is met in this regard.
We're pleased to hear that you enjoyed our Cabaret dinner and show and discovered the convenience of our central City location made it easier for you to enjoy the beautiful Government Gardens and other local sights.
We do hope you will consider staying with us again when you next visit Rotorua as we would consider it a pleasure to host you.
My recent trip to New Zealand was great. The Princes Gate Hotel was maybe the best experience. What a comfortable and well located hotel. All the staff was the best I have run into in all my travels. They made you feel at home and relaxed. Anyone traveling to this part of NZ should make this a must. Cheers
Many thanks for your feedback regarding your stay with us at Princes Gate Hotel. We're glad that like so many overseas guests to our beautiful City, that we had opportunity to share with you our very own piece of paradise.
We're thrilled you were greeted with great service from our staff, as we work very hard to ensure each of our guests receive this same experience.
We hope you will choose Princes gate again when you next travel to New Zealand, and we wish you well on your continuing travel adventures.
We arrived relatively late on the Thursday before Good Friday - tired and looking for a good sleep. The gentleman on reception was so welcoming, friendly and genuine - a good start! He took us to our room (22 - the Camille Malfroy room) and I must say I was a little underwhelmed at first. It was relatively small, and although the decor is in keeping with the period of the building, it seemed a little tired - the two bucket chairs looked like they needed a good steam clean and the mirror in the bathroom had started to deteriorate where the adhesive was. As there is no air-con in the room (but a radiator heater) it was also a little stuffy from being shut up, but we just left the door open for a bit and that soon sorted it out.
To bed and a comfy bed it was! We had a great sleep and tripped on down to breakfast through the wonderful lobby to be met by some more lovely friendly staff who were only too happy to please. The dining room is very in period and we really enjoyed the cooked breakfasts (had the pancakes, scrambled eggs and the 'Princes Gate breakfast' which was basically the works), as well as the continental buffet on different mornings.
On our second night we tried out the hot pools - three different thermal pools at three different temperatures in a lovely landscaped setting. We were fortunate that it coincided with a cabaret show in the dining room, so we got to hear that while we relaxed in the pools before slipping back up to our room for a good sleep.
So after initially thinking I wouldn't come back here, I can honestly say we now would. We had a room at the lowest end of the price range, so I can only review on the room we stayed in. I do think the soft furnishing in this room could do with a wee update, but it was (apart from the chairs), clean and comfortable. Like other reviews have mentioned - if you want modern there are other places in Rotorua that cater for that. If you want charm and wonderful service, the Princes Gate has it in truck loads.
Thank-you for your nice comments, it is greatly appreciated especially the recognition of our wonderful service. Also your comments in regards to your room were totally correct. In January 2011 we started a total upgrade of all our rooms. This investment has been in excess of one million dollars. In May of this year we commence the final six rooms which will see the hotel with 50 beautiful designer appointed rooms. We have always had wonderful comments on staff, location, ambience and historic value of the hotel. This is now matched with our beautiful rooms.