My family and I stayed at the Princes Gate Hotel Apartment Suites for 2 nights in July 2012 which adjoin the main hotel. Although the actual hotel may well deserve the 5 star rating, unfortunately the same cannot be said for the apartments.
I probably would rate these suites somewhere between 3 and 4 stars, but what stopped me giving a higher rating were the following issues:
- radiator in the main bedroom (could not be turned off which meant we had to leave our beedroom door open at night to cool off). This matter was reported to reception on the second morning and we were advised someone would look into this for us. Needless to say when we returned to the apartment at the end of the second day, the matter had not been addessed and no one left a message to inform us they had investigated the matter. This meant we had to have the bedroom door open a second night.
- one of the dining table chairs had a huge stain mark on the fabric (located on seat of chair). It looked like this stain had been their for a while and no one had attempted to clean it.
- black smudge marks on lounge room wall near fireplace
- chrome had rusted away on main bathroon taps which gave an unclean apperance.
Overall, the suite was above average but in fairness to my family who stayed in this suite I feel a very good rating would not be truly represntative of what we experienced.
I raised the first 3 issues with Management on the morning we left and we look forward to receiving their reply.
- Official Description (provided by the hotel):
- The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more less
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- Also Known As:
- Princes Gate Rotorua
- Hotel Princes Gate