We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“If you go, make sure they place you in the main building...”
1 of 5 bubbles Review of Princes Gate Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Princes Gate Hotel
Ranked #39 of 93 Hotels in Rotorua
Meerbusch, Germany
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“If you go, make sure they place you in the main building...”
1 of 5 bubbles Reviewed 7 July 2013

as the attached building is a nightmare. The old furniture would not have been a problem, but the dirt and the smell (especially the curtains and the bathroom) is annoying. The beds are totally worn out and the windows need repair, too. There is no heating in the bathroom so it gets pretty cold in winter.

What was even worse was the room service. While they took away eached used soapbar and replaced it with the fresh one (what a wase), the tried to make up for it by saving the electricity for the vacuum cleaner. in 6 days, they have not once cleaned the floor ... even after my daughter had spilled some washing powder in the middle of the room...

To sum it up, the quality was basic backpacker, but the price was high. During our trip here in NZ, we have been to many different places all in the same price range and this one was far off in terms of quality and service.

Seeing the posts here for the main building's rooms, I can only advice you to insist in a room in the main building. If they want to send you to the attached building, go to the backpackers aroudn the corner, that cannot be worse.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BettinaGie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 10 July 2013
Dear guests,

How someone can write such a review is disappointing and factually it is incorrect? I suppose for all readers they must ask questions of these guests who stayed for 6 days. If something was wrong why would they stay so long and why would they not draw such issues to the hotels attention and ask them to please fix them?

I think this comment just made is relative to the highlighting this review as being very inaccurate. Having spoken to the housekeepers they reminded me that this unit was extremely hard to service as they could not see the floor due to being littered with rubbish. The husband was sick and for the first 2 days we were told not to disturb the unit. We did our best though, changing the sheets every 2nd day and the heating was also certainly no problem as our resident manager put a heater in the bathroom on the 2nd morning of their stay. I am not going to go into any more specifics as I feel this is pointless. All I can say to end is that all our furniture is of the highest standard.

Regards

Brett Marvelly - Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

745 reviews from our community

Traveller rating
    277
    216
    137
    64
    51
See reviews for
125
403
22
55
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (217)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland, New Zealand
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 6 July 2013

Beautiful hotel the outsde reminded us of New Orleans. We paid for dinner and to watch the show. Although we were the youngest there by about 30 years, it was great!!! Was really impressed by the performers and the accompanying food was good.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alice T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 8 July 2013
Thank-you for your positive comments in regard to our hotel and in particular our Cabaret Dinner & Show. We are extremely pleased to hear you enjoyed yourselves with both the food and menu. Also it is great that you mentioned that even though you were a younger audience member, the show was still entertaining. This goes to show that as we advertise, our show is pure entertainment for anyone of any age. Again thank-you for the feedback and perhaps we can have the pleasure of hosting you to another of our events again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 29 June 2013

wandering around aimlessly the building immediately caught my attention. there was a pamphlet at the door of the building, its occupants and services. Walking through the doors you step back in time and are greeted at reception with a welcoming smile before being personally taken to your destination and greeted by more welcoming staff which in itself entices you to want to stay explore all that the place has to offer and book your nxt visit. Overall i enjoyed everythng about my visit, i had a steak lunch which was cooked to perfection and its accompaniments, great food, customer care exceptional, you know this hotel is about providing you with the best service. everything about the place oozes charm, class and ,quality. could go on as i adored the place. a real historical nz gem and must see.

  • Stayed June 2013
    • Location
    • Cleanliness
Helpful?
1 Thank MissRMG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 23 July 2013
We thank you for your feedback and comments regarding both our hotel & the service you received.

We are motivated with the genuine desire to serve each guest individually and give personalised service. We have professional staff, a beautiful historic building that oozes charm & elegance and a fantastic restaurant serving great food. We are extremely glad you got to experience all these aspects and appreciated what we have to offer. We hope to have you back with us on another occasion.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lower Hutt, Wellington, New Zealand
1 review
5 of 5 bubbles Reviewed 29 June 2013

My wife and I were staying elsewhere in Rotorua and called by Princes Gate for lunch one day. The hospitality given to us by Brett Marvelly and Janet impressed us so much we decided to extend our Rotorua stay by an additional night and stay at the Princes Gate. This wasn't just a place to put our heads down for the night ..... it was an 'experience'. The facilities, room, comfortable bed, thermal pools, restaurant, locality, friendly staff and unique historical theme did not fail to impress us. We look forward to returning here to stay, and definitely recommend this hotel to others.

Peter and Tricia
Lower Hutt, NZ

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 23 July 2013
We thank you very much for your positive comments & feedback. We go out of our way to make sure our guests stay with us is a great experience and one that will stand out as a highlight of their holiday. We are glad in this instance that we achieved our goal.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 26 June 2013 via mobile

Checked in early afternoon had porter take us to our room very professional . Went out for dinner and came back to find hot water in shower was Luke warm called reception who promptly check himself and shifted us to a new room with hot water porter came again to shift our stuff process took less then 5 mins I was coming down with a cold and the guy made myself and the mrs a lemon and honey drink and offered to get a doctor on site. I travel a bit and this was by far the best problem management I have ever came across wifi not free in rooms only down fall. I cannot fault the amenities they are excellent for the price and are more of a flash 1 bedroom apartment then just a room, great feel to the place positioned perfectly for strolls into town bars and restaurants museum down the road lake front stroll away too have just acquired the guys name who provided such good service..IAN is his name and i recommend you look out for him if you to choose to visit

Thank you for an amazing stay

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skoutos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 23 July 2013
We are pleased that you enjoyed your stay with us. Thank you also for your comments and your recommendation. I think you've summed up the essence of our highest hope for any guests who spend time enjoying the old world charm of a boutique Hotel like Princes Gate along with our personalised service. Ian is very pleased to hear the feedback too and sends his regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, NZ
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 June 2013

Brilliant, central location - near Government Gardens, the Rotorua I-Site and central city. The hotel has atmosphere plus - our historic room was beautifully decorated, but with the mod cons of flat screen TV etc. Service was excellent - we were promptly provided with an extra heater for a cold night. Dinner was of a high standard - the early dinner special was good value. Dining room a little cool - and lacked other diners on a week night.

Room Tip: Check whether the room has an inside or outside entrance - to your preference.
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SherylCambridge_NZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 6 June 2013
Thank you Cheryl. As I have stated before, it is always great to receive comments which re-confirm our vision and commitment to our guests. We have owned and operate the hotel now for some 28 years and have always been motivated by the experience the guest receives and will continue to strive for excellence in regard to the guest satisfaction. Once again thank you. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 4 June 2013

Great location, nice pools and nice charachter building but the positives stop there. This place is a rip off, our rooms were dirty and falling apart, door handles falling off, frayed bathmats etc. The water in the shower was only luke warm for the first two days, nothing was done when I first complained and by the time something was done (by an apologetic man - he did try his best) it took ages for the water to heat up so we only had hot showers on our last morning - in winter!!!
We stayed in the apartments, when I complained about how grotty they were I was told that only the hotel was five star and that the apartments were due an overhaul- but the rate was expensive so even if it wasn't five star it still should have been a lot better.
I was really disappointed as I thought that I had booked somewhere with a touch of luxury - not a place of lower standard than we live in day to day.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Karen13T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 6 June 2013
Please find the following response to this review. This guest doesn't mention that we actually compensated her on check out for the hot water problem that occurred. This to me is very unbalanced in her review as she was more than happy on check out when this occurred. It seems strange that she doesn't mention this. She did mention however on check out that all the hotels that she stays in in New Zealand are never up to standard and she has always had to complain in some way. In regard to the problem, unfortunately for us this is a natural problem. We have a geothermal bore which draws hot water from the ground. From time to time, this can be a problem as isolated as it is, we have no knowledge or understanding of how this happens. What we do know as as the guest stated, we re-acted immediately. Her room was the only one affected which allowed our plumber to balance the flow so as the room received hot water. As the plumber stated, the water certainly wasn't cold, it was more hot than warm. In saying this, we do not accept that this was acceptable, hence our reason for compensating this guest on check out. We do note her comments in regards to our beautiful hot pools which incidentally are also drawn from the same bore and our wonderful location and character that the hotel has. I might also note that we have just been awarded by Trip Advisor the 2013 Certificate of Excellence. This prestigous award places us in the top 10 per cent of all businesses worldwide. I trust this speaks for our sincerity in regard to our commitment to our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Rotorua hotels
0.3 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 93 in Rotorua
5.0 of 5 bubbles 675 reviews
1.2 mi away
Silver Fern Rotorua - Accommodation and Spa
0.3 mi away
Millennium Hotel Rotorua
Show Prices
Show Prices
Show Prices
0.3 mi away
Novotel Rotorua Lakeside
0.4 mi away
Sudima Hotel Lake Rotorua
1.1 mi away
Lake Rotorua Hotel
Lake Rotorua Hotel
#49 of 93 in Rotorua
4.0 of 5 bubbles 231 reviews
Show Prices
Show Prices
Show Prices

Been to Princes Gate Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Princes Gate Hotel

Property: Princes Gate Hotel
Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rotorua
#28 Romantic Hotel in Rotorua
#30 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TravelUp, Travel Republic (UK), Traveltool, S.L.U., TripOnline SA, Evoline ltd and HotelQuickly so you can book your Princes Gate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Princes Gate Rotorua
Hotel Princes Gate

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing