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“An experience not just a room”
Review of Princes Gate Hotel

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Princes Gate Hotel
Ranked #34 of 92 Hotels in Rotorua
Hamilton, New Zealand
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“An experience not just a room”
Reviewed 1 September 2013

I was taken to the Princes as a surprise weekend away. The room was romantic, the staff helpful and unobtrusive. The building was just want I imagined from the outside and the meal was nice. The entertainer for the evening outshone the meal, but the service from a 5star hotel is worth it.

The following morning we had breakfast and this too was an experience of etiquette slowly being lost in modern restaurants. The staff again went out of their way to provide excellent service, smiling the whole time.

Oh, and by the time we left Rotorua to go back to family life and the household chores, we were engaged!!!

Room Tip: We had a large room and it was tastefully decorated to suit the era. I wanted to be in the top stor...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Vivienne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 4 September 2013
We thank-you for your kind words and glowing comments for your time spent with us. As you mentioned, this is not just a hotel, but an experience to be had and a memory for a lifetime. We pride ourselves on our first class personalised service and the history and charm of our hotel is wonderful. This is definitely a romantic setting for couples and we are pleased to hear of you engagement and wish you both the best for your future together.

As also mentioned we have great shows and entertainment every weekend and a fantastic restaurant serving breakfast, lunch & dinner. Our rooms are located in all parts of the hotel, upstairs, downstairs, internal and external so there is a location and room for all tastes.

We definitely look forward to greeting you again on your next stay with us.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
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English first
Zürich
Level Contributor
87 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 August 2013 via mobile

We were there on recommendation of the local tourist information. The rooms, the staff and the whole nostalgic Hotel were just gorgeous. Also the old little thermal pool suits this place very nicely! We had a wonderful night there however happened to leave the place very disappointed, as the breakfast turned out to be just really poor (no continental breakfast available, and the cooked breakfast consisted of a toasted brick of bread with reheated ham and egg) Anyway, we loved the place but please make your chef to live up to the standard of your place when preparing breakfast

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank effendi8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 4 September 2013
Dear guest,

We appreciate your comments about our lovely hotel and the fact you enjoyed your stay with us and the service you received.

We are extremely disappointed to hear that the breakfast you were served was not to the high standard we expect and fully apologise for this. We have gone over this with our wait staff for serving it and we have a newly employed chef who has an outstanding reputation and will help to implement a new menu and the highest standards. With regard to the continental buffet, we do have this available but do not always put it out when we have only a few rooms staying. Cereal, fruit etc is still available to be ordered at all times.

Once again we appreciate your feedback and hope that you had the most enjoyable holiday.
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Wellington, New Zealand
2 reviews
Reviewed 27 August 2013

Lovely old world feel. It was nice to stay somewhere from a different era instead of the same new hotel rooms I normally get. Beautiful old building and decor. Friendly staff and good service. The location was great as my meetings were at the local council about 50m away. Views from the window were stunning with a view of the museum and surrounding park.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Frank A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 29 August 2013
Thank-you for your comments. We do have a beautiful old-world hotel with some great room locations overlooking the gardens and museum. We have the best location in town being a short walk from many attractions, shops, event centres among other places. We are pleased you enjoyed your stay with us and hope you can return to see us again.
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hertfordshire
Level Contributor
48 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 26 August 2013

My parents stayed here in February for one night on their road trip.

They loved the hotel and their room which was on the ground floor at the front of the hotel, had a real boutique hotel feel.

The staff however all need replacing! They sound horrendous but don't let them put you off!

Room Tip: At the front if the main hotel on the ground floor beautiful
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  • Stayed February 2013, travelled with family
    • Value
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Helpful?
Thank ultimatebarbiegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 29 August 2013
Dear guest,

Thank-you for your comments and feedback. We are pleased your parents liked their stay with us and the room they stayed in. We have rooms located both upstairs and downstairs, inside and outside and all rooms are individually decorated. Since their stay, a lot of our rooms have been refurbished with new fittings, paint, tiles among other aspects so the rooms are looking even better now.

In regard to the comment about our staff, I find this a little strange for the reasons that no specific incidents are given nor a poor overall experience received due to this. It also doesn't really relate to all other feedback pointing out our great staff and service. We can only surmise that this was a mistake in communication.

Once again thank-you for your comments.
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1 review
Reviewed 19 August 2013 via mobile

We actually stopped in for lunch cause the place looked amazing from the outside. We walked in and it amazed us even more. This hotel is beautiful the decor is very 1820's to 1950's stunning. We sat down for lunch read the menu and found it very hard 2 pick as everything on the menu looked yum. In the end 2 of us had the Eye Fillet (cooked 2 perfection) and I had the pasta of the day with was a special and I received a glass of wine and my pasta for $15. The mains were spectacular which meant we couldn't leave without trying dessert... Lol. Ian the gentleman that serviced us was excellent couldn't ask for any better and can seriously say i have never had service like he gave us. The time he gave us was exceptional as after our meals he took us around the hotel and showed us 3 different rooms that were amazingly beautiful. Overall experience was excellent, if I had time to go back I would....

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CassJ86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 25 August 2013
Thank-you for your feedback and we are extremely glad that even though you only had the chance to have a meal with us, you had a fantastic experience all the same. We have a great menu, delicious food and exceptional service, and it is always our pleasure to go the extra mile as Ian did, by showing you around like that. We can only hope you have the opportunity to stay with us next time and you can get the full Princes Gate Hotel experience.
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Auckland, New Zealand
1 review
Reviewed 18 August 2013

We spent 2 nights at PG in Aug 13 and it found the stay to be excellent. The staff were very accommodating in particular Ian; who went out of his way to meet our group's needs (thank you so much Ian!). We would highly recommend the PG and will certainly go back; excellent value for money.

Hilton & Janine

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heway1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 18 August 2013
Thank-you for your comments and we love to hear that you enjoyed your stay. Our service is our hallmark and Ian is definitely a great asset for us in this regard. We hope to see you again on another occasion.
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Auckland, Auckland, New Zealand
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 August 2013

Perhaps the decor is getting a bit tired but it is a nice place to stay. The room itself was big and comfortable but I guess the bathrooms do need refurbishing. Clean and comfortable though. The staff and service is good.
There is a very nice bar , lounge, restaurant area where it is quite pleasant to sit. The hotel is in a great position , right in town, right by the gardens and convention centre, plenty of parking on the side street. All in all..very pleasant.

Stayed August 2013, travelled on business
Helpful?
Thank kjwho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Owner at Princes Gate Hotel, responded to this review, 18 August 2013
We appreciate your comments and you have identified exactly what we are all about as a hotel - great service, great location & nice comfortable rooms. We also appreciate the feedback on the rooms and are actually currently in the process of going through all our rooms and updating and upgrading a lot of our decor, furniture, bathrooms & fittings that we feel are needed along with some major renovations to a couple of our suites. We are constantly on the lookout for ways of improving our hotel and providing our guests with exceptional facilities & value for their money. It would be great to have you back with us at some stage so you can see all the wonderful renovations that we will have completed.
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Additional Information about Princes Gate Hotel

Property: Princes Gate Hotel
Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rotorua
#27 Luxury Hotel in Rotorua
#28 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate

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