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“Next time we will stay here!!”
Review of Princes Gate Hotel

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Princes Gate Hotel
Ranked #32 of 92 Hotels in Rotorua
Naples, Florida
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Next time we will stay here!!”
Reviewed 5 August 2014

My husband and I were staying at a hotel in Rotorua that was awful, when we came across "The Princess Gate Hotel". We just went in for breakfast and we loved it. We wished we could have changed hotels immediately. We loved the history and atmosphere. The breakfast was really delicious and the staff were extremely accommodating. Next time we will be sure to stay there. AND THEY HAD FREE WIFI!!!!!

  • Stayed July 2014, travelled as a couple
    • Service
Helpful?
Thank Kristina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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758 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (221)
Date | Rating
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English first
Melbourne, Australia
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 July 2014

My partner and I stayed here in July, I booked it because of a deal I had found online. The location was very good, close to the main eating district and a short walk from the lake.
We found the bed very comfortable, and liked the touch of the comfy fluffy white robe.
The internet worked very well in our room, the best internet that we had.
The staff were helpful with suggestions of activities.
What we didn't like: the noises from the hotel were constant, we understand that it is an old building, but some upgrades could be done to help alleviate the issue, I didn't enjoy the feeling of having to tip-toe around or be in the middle of having a shower and hearing footsteps outside the door thinking that someone could be coming in.
The lock on the door worked but the extra security of the sliding lock wasn't available to us as it had previously been damaged.
What could be an issue: Parking could be a potential issue. It was no issue for us however on the day we were checking out there were no car parks available. There are some metered parking, some not and you have to pay for valet parking via the hotel.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Shannon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hastings, New Zealand
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 July 2014

We stayed at this Hotel in July for one night. It was our first stay after viewing it last time we visited Rotorua. We requested a quiet room and the booking confirmation stated if a Classic room was booked you would be automatically upgraded to an Estate room. We were shown to our room which was ground floor off the main balcony just around a corner. The room was extremely draughty and indeed the door had big gaps where the wind howled in. You could hear all the noises from other people both above you and walking on the upper and lower balconies. The bed was extremely uncomfortable as it had a big dip in the middle. However, the bed linen was very good and room clean. The heating was 'thermal' radiator but was not hot and they had another electric heater which the maid kindly turned on for us as the room was soooo cold. You would have thought that as guests were booked in they would have ensured a warm room to arrive in. We would advise prospective guests to ensure they know exactly where they will be sleeping and avoid this room like the plague. To say it was an upgraded room is laughable. I wonder what the 'classic' room looks like? Wifi is debateable as we could not get this in our room. There was a lack of concern from the staff on mentioning these issues the following morning, We will not be staying here again.

Room Tip: Make sure you stay in the Upper floors as you will suffer from noises above you.
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
4 Thank mobob2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gisborne, New Zealand
1 review
Reviewed 9 July 2014

We have made this Hotel our 'go to place to stay in Rotorua'. We have stayed in the downstairs rooms and have now stayed in the appartments both are excellent. Excellent service from obliging staff and lovely warm appartment. Fabulous meals. Thanks for accomodating us at short notice..we will be back !! :)

Room Tip: Give clear requests and the staff will help with whatever you require.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank LLARG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, 21 August 2014
Thank you for your wonderful comments with regards to your stays at the Princes Gate Hotel. We are very proud of the Hotels history, the service our staff members provide and aim to provide a unique guest experience on every occasion.
We appreciate you taking the time to provide your feedback and look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buderim, Queensland, Australia
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 June 2014

We loved our stay in the Princes Gate Hotel in Rotorua. Great spacious room, friendly staff, good food, and those very hot spas in the enclosed courtyard.
Having dinner by the fireplace was just like at home! The restaurant was very well appointed, it felt like a special occasion.
Location was great too. Just a stroll from the Rotorua Museum, very close to the mall with a variety of eateries for quick snacks at lunch time and walking distance to the lake shore and Government gardens.
Overall, we really enjoyed our stay and will definitely be back.

Room Tip: The designer rooms are very spacious and well appointed
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edpincerato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, 21 August 2014
Thank you for your wonderful comments with regards to your recent stay at the Princes Gate Hotel. We are very proud of the Hotels history and heritage decor and try to ensure that each guest experiences the old world hospitality that hotels of this era are renowned for.
We appreciate your feedback, particularly on our Staff members and the facilities and location of the hotel.
We look forward to welcoming you back to the hotel at some stage soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
Reviewed 23 June 2014

A group of 15 friends stayed at the hotel for two nights. The rooms, the service and the meals were outstanding and the management and staff went out of their way to make us welcome. They put on a special mid-winter Christmas dinner on the Saturday night complete with decorations and Christmas crackers just for our group which was a real treat. Many thanks Princes Gate, we shall be back!

Room Tip: We asked for a room with a bath and the room my wife and I had was terrific.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Greezing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, 21 August 2014
Thank you for your wonderful comments with regards to your recent stay at the Princes Gate Hotel.
We appreciate your feedback, particularly on our team members. Our team enjoyed sharing the winter solstice with your group.
We look forward to welcoming you back to the hotel at some stage soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Thames, New Zealand
Level Contributor
5 reviews
Reviewed 15 June 2014

We had the pleasure of staying at this beautiful hotel in May. We were down for the Rotorua Marathon planning to stay for 3 nights and ended up staying for 5. The hotel is just beautiful, so much charm. We had swims in the pools here which were so very inviting. The staff we could not fault everyone from the reception, bar/waiting staff, housekeeping through to the chef in the kitchen who made some gorgeous meals we thank you all. Mr Marvelly was a most helpful host and made us feel so very welcome. We plan to return and have told numerous friends/family about the Princes Gate. Well worth a visit, stay awhile and relax here when in Rotorua :)

Room Tip: We had a 1 bedroom suite which was great for nipping out your door and around to the pool, nice and...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PaulinMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PrincesGateHotel, Guest Relations Manager at Princes Gate Hotel, responded to this review, 21 August 2014
Thank you for your wonderful comments with regards to your recent stay at the Princes Gate Hotel. We are very proud of the Hotels history and heritage decor and try to ensure that each guest experiences the old world hospitality that hotels of this era are renowned for.
We appreciate your feedback, particularly on our Staff members. It is always nice to be able to pass on positive comments to our team members.
We look forward to welcoming you back to the hotel at some stage soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Princes Gate Hotel

Property: Princes Gate Hotel
Address: 1057 Arawa Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Business Hotel in Rotorua
#27 Luxury Hotel in Rotorua
#28 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Princes Gate Hotel 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more   less 
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Also Known As:
Princes Gate Rotorua
Hotel Princes Gate

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