The pictures on the website is very misleading. We booked an executive room which looked nothing like the picture showed when making the online booking. The shower pressure was so low and the temperature of the water took 2 mins to get warm.
It was impossible to watch tv in bed as the tv was mounted on the wall adjacent to the bed.
The staff were very unfriendly - when we requested more towels to be sent up to our room the girl at the desk asked us why with an attitude.
When we wanted to use the wireless internet we were asked whether we would want the $5, $10, $15 or $20 deal. you have to pay for the internet!?! Also, the floors are so creaky, and none of the rooms are sound proof so conversations and creaky floors were very audiable. The most annoying thing about the whole stay was that after a long day of activites we were looking forward to just relaxing - except we had to put up with all the dishes and cutlery being cleared in the kitchen.
As if the service and the misleading pictures of the rooms weren't aweful enough - the "newly" built pool is tiny. the THREE pools that they have are just three small spa sized pools. The private spa consists of a big grubby hottub in a plain white wall, single light bulb room.
The awards that this hotel as won as stated on their website was won around 1991 and so on - almost a decade ago !!!!
Please be warned - the website is very misleading. We even discussed our disappointment with the locals in Rotorua and we were told that the Owner of Princess Gate has a very bad reputation and confirmed that the pictures used on the website are to mislead excited tourists.
Definitely not worth $185 ! Specially considering it's only for the room - no breakfast included or wireless internet.
- Official Description (provided by the hotel):
- The Princes Gate Hotel, the ideal accommodation whilst staying in Rotorua. The most famous Hotel in Rotorua built in 1897. This timeless, beautiful hotel is privately owned and operated. Our hotel rooms offer style and sophistication that depict a bygone era. The Princes Gate Hotel is not just a hotel but also an attraction. It has been masterfully restored through passionate attention to details. We look forward to having you stay with us in our beautiful & grand Princes Gate Hotel. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, Hotels.com, Travel Republic (UK), Priceline, TravelUp, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon, HotelQuickly and Hotel.de so you can book your Princes Gate Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Princes Gate Rotorua
- Hotel Princes Gate