We came down to Rotorua for a romantic weekend, but the room we were given ("Classic") at the Princes Gate soon destroyed all hopes of that. It was nothing short of awful:
Small, cramped, musty, reeking of tobacco smoke, wallpaper peeling in places, marks everywhere including across the bathroom mirror, insufficient ventilation, and inadequate security (one flimsy lock on a door which faced the balcony overlooking the street). Very shabby to the point of being depressing.
Please bear in mind that this is only a short summary of the problems.
I know the hotel is historic and meant to be true to the period etc, but that is no excuse for not getting the basics right, even in the lower-priced rooms. We complained, and, to their credit, fortunately received our money back. This just as well, otherwise I would have sued for misrepresentation (the pictures we saw beforehand were misleading). We left immediately in absolute disgust and returned to Auckland, our weekend ruined.
The fact that the manager feels as if he has to respond (and somewhat aggressively at that) to most of these reviews says it all really.
Quite simply, Qualmark has got the 5 star rating all wrong here.More
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