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“Don't be fooled by the older exterior - we will be back”

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Distinction Rotorua Hotel & Conference Centre
Ranked #31 of 92 Hotels in Rotorua
Certificate of Excellence
Tauranga, New Zealand
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Don't be fooled by the older exterior - we will be back”
Reviewed 7 June 2011

Great Hotel, with great staff. We have just come home from 3 days here and really enjoyed our stay. The deluxe rooms was spacious and beds were cosy. We have stayed at a few tired places in Rotorua before, and by the outside of this one thought we may be in for another, but its very modern and welcoming. Staff from the cleaners to Front of House were friendly and helpful

Room Tip: Go for the deluxe.
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NZFisherchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 8 June 2011
Thank you for taking the time to post your comments on Trip Advisor.

We are so glad to hear that you enjoyed your stay with us, and that the staff were all so friendly and welcoming.

Thank you again for your feedback, and we look forward to welcoming you back soon.

Kind regards,

Distinction Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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423 reviews from our community

Traveller rating
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    72
    30
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (107)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
2 reviews
Reviewed 5 June 2011

We would like to thank Distinction hotel in making our holiday in new zealand a memeorable one. We have stayed three nights in this hotel in a deluxe room. The check in process was swift and additional information was given by the helpful receptionist to help us to nagivate the town better. The room recently upgraded was excellent. New LCD TV, comfortable and large beds and good toilet amenties.
However,We have observed some improvement works which the hotel management can address to them.
1. The bathtub has not stopper.
2. The refilling of shampoo and soap was not adequate.
3. The newspapaer was not given out although we put the notice on the door on the night before.
4. The heating coil of the boiling kettle was found rusty.

Overall, this is the best hotel that we have stayed in New Zealand.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Royalbrunei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 6 June 2011
Thank you for choosing to stay with us at Distinction Rotorua, and for taking the time to post your feedback on Trip Advisor.

It is a joy to hear such positive feedback from you, and we are glad that your family had such a great time at the hotel. Thank you for your feedback on the staff, and we are glad that the service met your expectations.

We have taken these four things into account, and we do apologise for the inconveniences. We appreciate you passing this on, and this will certainly be passed on to the team and the hotel manager.

Kind regards,

Distinction Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 May 2011

We are a family of 5. Had the most wonderful stay at Distinction Hotel. We had a main room with King bed, bathroom, fridge etc.. Adjoining room with 3 single beds for our children. Tv's in both rooms. Dvd in chidlrens room too. Room serviced each day. Children loved the big swimming pool, spa pool & grotto cave pools. We had the buffet breakfast at the hotel each morning.. Fantastic.
All staff we came across were friendly & most welcoming.. Would definitely return there.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank julzlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 22 May 2011
Thank you for choosing to stay with us at Distinction Rotorua, and for taking the time to post your feedback on Trip Advisor. This is greatly appreciated, as it helps us to continually improve our service to you.

It is a joy to hear such positive feedback, and that your family had such a good time here. It is pleasing to hear that our staff, breakfast, and amenities met your expectations so well, and that you so thoroughly enjoyed our family room.

We sincerely hope you will stay with us again.

Kind regards,

Distinction Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level 4 Contributor
48 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 5 April 2011

We stayed for 2 nights on the 'Relax away package', in a delux room, this included breakfast & a late check out.
The room was very clean & nice & the location good, you do need a car to get into town.The afternoon tea was lovely.
The toileteries were not replaced for our second night, we had to use our own, we thought this was bad for the quality of hotel & the price we paid.
The most disappointing thing was our breakfast, the first morning it was a very nice buffet, although the plates were cold. The second morning it was dreadful, there was no buffet, you had to order from the waitress. We thought it would be better than the day before but unfortunately it was not the case, my husband's was stone cold & he sent it back, the second breakfast was dried up & mine was not nice either. We did comment when we checked out but we don't think the reception were interested.
The reception had been very helpful on our first day.

Room Tip: Would skip the breakfast package
See more room tips
  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lancashirefemale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 10 April 2011
Thank you for taking the time to post your feedback on Trip Advisor. We sincerely appreciate this feedback, as it helps us to constantly improve our service to you.

We apologise for the issues you encountered during your stay with us- the toiletries not being replenished, and the breakfast and service not being up to standard on the second day. We apologise that the breakfast at the hotel was not up to standard, this has been taken up with our executive chef, and he will be speaking to the appropriate staff.

We also apologise that reception seemed uninterested in your complaint. This has been passed on to our Operations Manager who will follow up with front of house staff.

We sincerely hope that you will consider staying with us again, and that we can offer an improved service to you.

Kind regards,

Distinction Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
waikato
Level 5 Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 3 April 2011

Stayed here one night with our 2 boys and had a great time! The room was lovely , comfy and very modern with a small view of Lake Rotorua. The pool complex was great - with a large heated pool and spa pool and grotto caves! Thanks for a great stay!

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holidaygirlWaikato
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 10 April 2011
Thank you for staying with us at Distinction Rotorua, and for taking the time to give your feedback.

It is a joy to hear that you had such a great time during your stay, and that the family all enjoyed themselves. Thank you for coming to stay with us, and it is great that our service met your expectations.

We hope that you will consider staying with us again at Distinction.

Kind regards,

Distinction Management.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamilton, New Zealand
Level 3 Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 March 2011

We had a good stay here although the room was a bit "tired" it was clean. The pool was a real bonus and the jacuzzi was great too. Just a few little things let it down - the bedside light wasnt working and there was quite a bit of mould around the bath and the doors to the cupboard which contained the fridge etc didnt close at all, some very minor repairs would have made a big difference. Also although it was an 11am check out the housekeeping were banging on all the doors at 9am, including ours, which was a bit annoying. The gym was also below average so if you want to work out you would be disappointed.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank geejae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinctionrotorua, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 7 March 2011
Thank you for posting your comments on Trip Advisor. Your feedback, both good and bad, is very important to us and we take your concerns very seriously.

I would like to apologise for the inconveniences during your stay. These issues have been addressed with the HODs and team members in the hopes of moving forward and improving our service.

We strive to do the best we can at all times in customer service, and we hope that you will come and stay with us again.

Kind regards,

Distinction Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem, OR
Level 6 Contributor
109 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 March 2011

First time we have stayed in this facility - a tour group of 25. Staff very responsive and accomodating. Seemed very professionally run. Dinning room a bit crowded but food excellent. Good communication ahead to plan menu. Cudos to Rachel on the front desk! Staff were very quick to move one guest when there was a problem with an overhead fan.

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank justakiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinctionrotorua, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 7 March 2011
Thank you for taking the time to post your feedback on Trip Advisor. It is a joy to hear such positive feedback about the staff in particular, and this has been passed on to Rachel and the team.

We are glad to hear that you enjoyed your stay, any problems you had were solved quickly, and we were able to meet your expectations.

Thank you for staying with us, and we hope you will stay with us again.

Kind regards,

Distinction Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Distinction Rotorua Hotel & Conference Centre

Property: Distinction Rotorua Hotel & Conference Centre
Address: 390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Rotorua
#32 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Distinction Rotorua Hotel & Conference Centre 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Distinction Rotorua Hotel And Conference Centre
Distinction Hotel Rotorua

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