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“Mold everywhere”

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Distinction Rotorua Hotel & Conference Centre
Ranked #33 of 92 Hotels in Rotorua
Certificate of Excellence
Reviewed 31 August 2011

Mixed feeling about this hotel, we booked a 3night stay for our 1st family holiday away with our 3 kids, Staff very friendly and helpful but after entering our room and discovering very old worn furniture felt a little let down however we left for a few hours to go site seeing. After returning and settling the kids down to watch some tv before heading downstairs for dinner in the restaurant (which we had paid for in the package) our daughter suddenly started coughing chronicly and after then noticing the very bad mould all up the walls right next to her bed understood why as she has a major reaction to any type of mould. We headed downstairs to have dinner only to be told that the restaurant was closed and were told we could have our diner in the D bar which was crazy busy with a heap of drug people ( not were we wanted to eat with a 2, 4, and 6 year old). The final straw was when we noticed the pubic hair on the soap my 6 year old son just opened to wash his hands. I headed downstairs and told them i wasn't happy and wanted to leave without a charge, which they totally understood and agreed to thank goodness so i was happy in the end. I find it totally unacceptable though that they would place anyone in such a poorly room in the first place.

  • Stayed: August 2011, travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank nz_mumma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this reviewResponded 12 September 2011

Thank you for taking the time to post your comments on Trip Advisor.

We are certainly sorry to hear that you had such a bad experience, and we do understand your point of view on this. This was unacceptable, and we have taken your comments into account in regards to your room - we will do our best to rectify this situation so it does not happen again.

Kind regards,

Distinction Management

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374 - 380 of 435 reviews

Reviewed 29 July 2011

Enjoyed a stay here years ago when the hotel was known as the Grand Tiara. Returning this time with our children now ages ranged from 8 to 22. All more than pleased with the spacious enough rooms which were extremely clean especially the bathrooms. No complaints with anything. Breakfast was plentiful and varied enough for anyones tastes. Had the B&B price which seemed pretty reasonable. One lovely thng was the outdoor pool which we used even though it was the middle of winter. The outdoor jacuzzi is wonderfully warm and was delightful to sit in under the twinkling stars, the pool is cooler but nice to help cool off a little after getting very hot in the jacuzzi, have never liked the indoor cave jacuzzis, but probably fine for some.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank llovetravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this reviewResponded 7 August 2011

Thank you for posting your feedback on Trip Advisor, and for staying with us at Distinction Rotorua.

It is always a pleasure to hear such positive feedback, and we are glad that you enjoyed the room and made the most of our facilities.

We hope to welcome you again in the near future.

Kind regards,

Distinction Management.

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Reviewed 16 July 2011

We stayed 3 nights at this hotel and wished we had extended the stay. Great facilities (especially the spa caves) and great service to enhance our stay. Rooms have been refurbished and are comfortable. No need of dining out with 3 restaurants on site which are reasonable priced.

  • Stayed: July 2011
    • Value
    • Location
    • Rooms
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Thank Corinne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this reviewResponded 7 August 2011

Thank you for choosing to stay with us at Distinction Rotorua, and for taking the time to post your comments.

We are glad to hear that you enjoyed your stay with us, and we sincerely hope that you will stay with us again in the future.

Kind regards,

Distinction Management.

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Reviewed 14 July 2011

This is an excellent place to saty in Rotorua - good value, good location, excellent room, excellent service, more than adequate central heating... Next time I am in Rotorua, I will find it difficult to not stay here. The only possible downside is that if you are relying on public transport, it is a little away from the centre of all action, but it isnt really a major problem.

In a nutshell, this is a very good hotel, and once again Trip Advisor delivered a great stay!

  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
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Thank 17,646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this reviewResponded 7 August 2011

Thank you for taking the time to post this feedback on Trip Advisor. Your feedback is appreciated, and helps us to continually improve our service to you.

We are certainly pleased to hear that you so thoroughly enjoyed your stay, and we look forward to welcoming you when you are next in Rotorua.

Kind regards,

Distinction Management.

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Reviewed 7 June 2011

Great Hotel, with great staff. We have just come home from 3 days here and really enjoyed our stay. The deluxe rooms was spacious and beds were cosy. We have stayed at a few tired places in Rotorua before, and by the outside of this one thought we may be in for another, but its very modern and welcoming. Staff from the cleaners to Front of House were friendly and helpful

Room Tip: Go for the deluxe.
See more room tips
  • Stayed: June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank NZFisherchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this reviewResponded 8 June 2011

Thank you for taking the time to post your comments on Trip Advisor.

We are so glad to hear that you enjoyed your stay with us, and that the staff were all so friendly and welcoming.

Thank you again for your feedback, and we look forward to welcoming you back soon.

Kind regards,

Distinction Management.

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Reviewed 5 June 2011

We would like to thank Distinction hotel in making our holiday in new zealand a memeorable one. We have stayed three nights in this hotel in a deluxe room. The check in process was swift and additional information was given by the helpful receptionist to help us to nagivate the town better. The room recently upgraded was excellent. New LCD TV, comfortable and large beds and good toilet amenties.
However,We have observed some improvement works which the hotel management can address to them.
1. The bathtub has not stopper.
2. The refilling of shampoo and soap was not adequate.
3. The newspapaer was not given out although we put the notice on the door on the night before.
4. The heating coil of the boiling kettle was found rusty.

Overall, this is the best hotel that we have stayed in New Zealand.

  • Stayed: June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Royalbrunei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this reviewResponded 6 June 2011

Thank you for choosing to stay with us at Distinction Rotorua, and for taking the time to post your feedback on Trip Advisor.

It is a joy to hear such positive feedback from you, and we are glad that your family had such a great time at the hotel. Thank you for your feedback on the staff, and we are glad that the service met your expectations.

We have taken these four things into account, and we do apologise for the inconveniences. We appreciate you passing this on, and this will certainly be passed on to the team and the hotel manager.

Kind regards,

Distinction Management.

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Reviewed 22 May 2011

We are a family of 5. Had the most wonderful stay at Distinction Hotel. We had a main room with King bed, bathroom, fridge etc.. Adjoining room with 3 single beds for our children. Tv's in both rooms. Dvd in chidlrens room too. Room serviced each day. Children loved the big swimming pool, spa pool & grotto cave pools. We had the buffet breakfast at the hotel each morning.. Fantastic.
All staff we came across were friendly & most welcoming.. Would definitely return there.

  • Stayed: May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank julzlb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
distinction_hotel, Manager at Distinction Rotorua Hotel & Conference Centre, responded to this reviewResponded 22 May 2011

Thank you for choosing to stay with us at Distinction Rotorua, and for taking the time to post your feedback on Trip Advisor. This is greatly appreciated, as it helps us to continually improve our service to you.

It is a joy to hear such positive feedback, and that your family had such a good time here. It is pleasing to hear that our staff, breakfast, and amenities met your expectations so well, and that you so thoroughly enjoyed our family room.

We sincerely hope you will stay with us again.

Kind regards,

Distinction Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Distinction Rotorua Hotel & Conference Centre

Address: 390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Rotorua
#32 Romantic Hotel in Rotorua
Price Range: £86 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Distinction Rotorua Hotel & Conference Centre 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Distinction Rotorua Hotel And Conference Centre
Distinction Hotel Rotorua

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