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“Comfortable Hotel - a little tired in parts” 4 of 5 bubbles
Review of Distinction Rotorua Hotel & Conference Centre

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Distinction Rotorua Hotel & Conference Centre
Ranked #31 of 93 Hotels in Rotorua
Hamilton, New Zealand
Level Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Comfortable Hotel - a little tired in parts”
4 of 5 bubbles Reviewed 24 August 2013

My wife and I stayed here while she was attending a conference on site. The room was comfortable and reasonably spacious although a little dark. No minibar but the fridge could be stocked on request. Very clean & tidy. The corridors are looking tired and in need of upgrade however I understand that is already planned. Nice outdoors area including hot pools etc. The conference facilities are excellent according to my wife.
The only slightly strange experience was not quite being able to find the front door. The signage from the main street which you come along from Rotorua City directs you to reception through the car park. The large doors adjacent to the car park however are not the front entrance but the entrance to the conference facilities. To get to reception you have to walk through the hotel corridors or actually walk to the street on the other side of the car park and along the road 30 meters. Not a major just a surprise.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CardioKiwitraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 25 August 2013
Hi CardioKiwitraveller, glad you came across this weekend. It seems everyone did enjoy the conference and got a lot of benefit out of the presentations and trade stands. You are correct the reception (located on Trigg Ave) does catch a few people. As Fenton is the main street, we try to direct others round to the other side of the building. We will review our signage to see what we can change to be of more assistance. I hope while you were you got to try out some of the facilities like the outdoor heated pool, Jacuzzi or private grotto’s. We hope to see you again soon – maybe this time for a holiday?!
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400 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Auckland Region, New Zealand
Level Contributor
56 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 11 August 2013

We stayed here for 2 nights while in town for the Tough Guy & Gal Event.
The Hotel is at the quieter end of town so no vehicle/ boy racer noise at night.
On arrival walking through the revolving doors (who can't resist going round at least twice) the staff were very very pleasant and friendly. They took their time to fully explain what was on offer and where everything was located.
We had one of the deluxe rooms on the top floor. Very neat and tidy and had that feel of class to it.
Amazing BIG comfy bed! Big new Television plus 3 armchairs. Bathroom was clean and modern and plenty of towels etc.
Breakfast was plentiful, staff again super friendly.
Only negative if I had to find one, carpark is located around the back, not secure although video monitored. No problems while we were there. Only tea and coffee making facilities in the rooms. A microwave would have been handy but I guess it is a Hotel and not a Motel.
Didn't manage to make use of the pool or the spa pool grotto but will next time for sure.

A very nice Hotel with plenty of facilities and easy access to all the major roads and attractions

Room Tip: top floor overlooking the pool area with a balcony.
See more room tips
  • Stayed August 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kiwiguy39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 13 August 2013
Hope you enjoyed the Tough Guy & Tough Girl Challenge whilst here kiwiguy39. Very pleased you have enjoyed the services & our team. Maybe on your next visit you could get to relax in the Jacuzzi, or dine in our Mr Yakitori for that something different. There’s another challenge coming up again soon, we hope to see you then.
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Auckland Region, New Zealand
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 21 July 2013

I have stayed at Distinction Hotel a few times now and I will continue to do so every time I travel to Rotorua. The rooms are very spacious and modern with large modern televisions and very comfortable beds. I make use of the gym almost every time I stay, especially after I eat at the absolutely yummy Yakitori Japanese Restaurant. I highly recommend this hotel as a place to stay, whether that be for business or pleasure. Gold Star.

  • Stayed March 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jason B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 25 July 2013
Kiwisalestar, thank you so much for your continued support. It’s great to hear that our refurbished rooms have been a hit and yes Mr Yakitori is an excellent restaurant. As you know the gym facilities are basic but have what necessary for a work out, away from peoples local gym’s. We hope to welcome you again soon !!
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West London
Level Contributor
213 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
4 of 5 bubbles Reviewed 2 July 2013

This was a good hotel. I'm between a 3.5 and a 4. We visited in Feb 2013 and the room was comfortable and well appointed with satellite TV and free WiFi - the latter much appreciated. The room was very clean and the breakfast we had was of a good standard. Indeed, we rolled in a touch late for breakfast and the staff were very gracious in making sure we had what we wanted as they cleared away around us. As we arrived late in the evening, we were not able to make use of the three restaurants on site, but I loved the idea of a Japanese restaurant. There was also a buffet or a la carte dining option. This hotel also has a nightly Maori dinner/show if that kind of thing appeals. We paid £110 for our double room, without breakfast, which was okay value but not great. We also ordered dinner in our room the night we stayed, and that was pretty good - decent portion sizes. Breakfast and room service combined was £45.

Room Tip: We had room 248 - see my photo. We didn't have a pool view.
See more room tips
  • Stayed February 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 8 July 2013
Jo64adventures from West London, were pleased you could make it to Rotorua, New Zealand. And by the photo’s we put on some great weather for you also. Glad you enjoyed your stay with us and the staff were accommodating to your needs. The deluxe rooms you chose to book were recently upgraded so comfort and relaxation during your travels would have been high. We hope you can come visit again next time your over this way.
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Auckland Region, New Zealand
Level Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 17 June 2013

We visited the hotel again with friends on a Grabone deal which included dinner and breakfast. All areas are still tired and in need of some care. We had different types of room than our previous stay.The covers in two of our rooms again had some stains on them. The food wasn't bad, but nothing to rave about. For us the biggest draw-card was the grotto pools and outdoor heated pool and we had a great time there.

  • Stayed June 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank mala1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 24 June 2013
Greetings mala1972, were pleased you came and visited us again. Our owner has had a continuous refurbishment program running on this hotel for the last few years, our four restaurants and bars have been completely upgraded, all our superior & deluxe accommodation rooms (124 rooms) have been upgraded with our 9 suites currently being refurbished. I can only assume your comment on being tired, relates to our corridors which still need to be upgraded, they are on the plans but obviously a last priority as we are trying to make the areas our guests spent the most time the priority. The Grabone Grill special has been very popular and enjoyed by many. If you want something more inviting our restaurants & bar menus have a lot to offer and great value. Also you should try Mr Yakitori – that’s something very different and is always raved about. Were pleased you enjoyed the Grotto’s, they are very different and it seems people either like or hate them, but again something a bit different to experience here at Distinction.
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Auckland
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 14 June 2013 via mobile

I recently attended the Distiction hotel for a conference of approximate 40 people, we were pretty much the only people in the hotel and staff were sparse. Check in was good, bag in room by the end of first day of conference which was great. The room was clean and tidy but the radiator in the room was stuck on the highest setting and it couldn't be turned off, there was no air con in the room, just a noisy fan and it was the same for most colleagues. There was a strong smell of paint in the hallways also. The food overall was great, however the service on the night of 13th June was quite terrible for some, we were the ONLY people in the dining room and we asked to pull tables together in order to eat as a group, only to be told we couldn't as they didn't have a single water bottle on them. For the amount we paid overall, pushing six tables should not have been a challenge. As the customer, we were not at the heart if service and more an annoyance.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank RieBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 24 June 2013
Thank you RieBob for bringing these issues to our attention. I have been working through your comments made. My sincere apologies your stay wasn’t 100%, but we will do everything we can to fix / correct for future. The paint smell is very unfortunate, we are lucky enough to be getting another refurbishment, on the last of our accommodation rooms, our nine suites are being made over at present, and unfortunately even with the airing we did, because of the colder weather about we must have closed up to soon. I hope your able to visit again and see the marked changes at the hotel.
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Calgary
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 5 June 2013

We stayed here in May of this year and had an amazing stay! The staff at this hotel are some of the hardest working I've ever seen! They are real multi-taskers and were all wonderful. We felt they really went above what was necessary to help people and I would stay here again without hesitation. We also felt the price was quite reasonable for what you get. We ate at only one of the restaurants there - the pavilion. The food there was really amazing, very well done and reasonably priced. It is in a nice quiet area and close to other places to eat if you prefer to do a bit more exploring.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jodenator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionHotels, General Manager at Distinction Rotorua Hotel & Conference Centre, responded to this review, 6 June 2013
Jodenator, thank you so much for your wonderful comments regarding the team at Distinction Rotorua. We are pleased you’ve enjoyed your stay with us, the Pavilion does have an great garden view to relax and enjoy your dining experience. Maybe on your next visit you could try one of the other restaurants on site like Mr Yakitori Sake Bar, which offers a very different dining experience. We hope to see you again !!
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Additional Information about Distinction Rotorua Hotel & Conference Centre

Property: Distinction Rotorua Hotel & Conference Centre
Address: 390 Fenton Street | PO Box 983, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Luxury Hotel in Rotorua
#32 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Distinction Rotorua Hotel & Conference Centre 4*
Number of rooms: 133
Reservation Options:
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Also Known As:
Distinction Rotorua Hotel And Conference Centre
Distinction Hotel Rotorua

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