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“Excellent service, but rooms need some maintenance”

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Millennium Hotel Rotorua
Ranked #23 of 92 Hotels in Rotorua
North Sydney, Australia
Level 4 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent service, but rooms need some maintenance”
Reviewed 7 May 2011

I have stayed at the Millennium several times, and would rate their service as excellent. Their staff are obviously very happy in their job and with who they work for.
However with this stay I was in a room that had a number of little things that just went wrong, from the heater not working, to a persistent noise that came from a vent, to the tv going on the fritz. The staff were again very helpful, but I think overall some winter maintenance would go a long way.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cntbrysarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (301)
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Orewa NZ
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 May 2011

the room had a large stain by the bed , it was also dirty not what i expect from a 4* hotel. i asked for another room after the 2 reception staff whispered behind there hands we were told the only room left was by the service lift and quest laundry. it was also dirty. we only stayed 2 nights and went home.

  • Stayed April 2011, travelled as a couple
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Helpful?
3 Thank julie123_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Auckland Region, New Zealand
1 review
Reviewed 1 May 2011

ALL the staff excelled in their service level - not seen often enough in NZ. Proud to be a Kiwi when you experience the way these people showcase our country. Well done and thank you.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PixieJ333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Plymouth, New Zealand
1 review
Reviewed 24 April 2011

Had a great stay at the Millennium Hotel, found the room/food/spa to be excellent.
The staff were always helpful and pleasant

Room Tip: Great website, easy to use
See more room tips
  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank linden083
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Matamata, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 March 2011

I found the hotel to very dusty, even noticing several spiders in the hallways on the way to our room. The beds in the rooms have seen many years of use and were very uncomfortable. The staff member on the bar was extremely rude when asked if the warriors were going to put on the TV. Although once speaking to another staff member on the fromt desk was told they would put it on up in the club. When on returning to our room around 1145pm I pulled back the sheets to discover a thick black pubic hair. As it was so late I decided not to call the desk to get someone to change it. Now I have the missfortune to have contracted Scabies and soley put it down to this unclean hotel.
Every where you look it needs a clean, Hallways dusty, rooms dusty, tiled floor of the Breakfast area was absolutely disgusting, it made me feel ill wanting to eat there. I would also like to state the name Millennium is appropriate as this was the last time any updating to the facilities or furniture took place.
All I can say is an extremley dissapointing experience to what should have been a nice night out. The plaque on the entrance states 4plus stars for this experience 2 stars would be a generous rating.

Room Tip: Go stay elsewhere would give you a better room.
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  • Stayed March 2011, travelled as a couple
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Helpful?
1 Thank RobJDavey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 March 2011

Used the Wotif mystery deal. Room was clean; well presented with a modern bathroom. The staff were excellent. Very friendly; asked if we enjoyed our stay and if we needed any help with anything further. It was our first trip to Rotorua; and we are planning many more soon. If you are looking for clean rooms with good aircon in the heart of the city, then this is the hotel for you. Ideal if you aren't planning on staying in all weekend.

  • Stayed March 2011
    • Value
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    • Rooms
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Helpful?
Thank Ren W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlestown, Australia
Level 6 Contributor
291 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 14 March 2011

A great choice for anyone staying in Rotorua.

We have stayed in a number of places in Rotorua, from small motel/motor lodge types to bigger hotel styles. The Millennium was the nicest so far.

The property is much bigger than it looks on first impression, but that doesn't detract any. The staff are friendly and the rooms reasonably sized, clean and comfortable.

It's strange, but it seems we have paid similar prices no matter where we stayed, and I'll say again, this place turned out to be great, definately the pick of the ones we've visited.

Comfy beds, individually controlled reverse cycle air-con. Modern feeling room and bathroom.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FiverACT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Millennium Hotel Rotorua

Property: Millennium Hotel Rotorua
Address: Corner Eruera & Hinemaru Streets, Rotorua 3040, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Rotorua
#18 Business Hotel in Rotorua
#20 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Millennium Hotel Rotorua 4.5*
Number of rooms: 227
Official Description (provided by the hotel):
Qualmark rated 4.5 star Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, inhouse Dayspa, The Spa, for Beauty & Massage, 2 free hot pools and a private for-hire Spa pool, saunas, 15metre heated swimming pool, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Rotorua's only Executive Club Floor with hosted Club Lounge. ... more   less 
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Also Known As:
Rotorua Millennium Hotel

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