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“Winter Warmer deal great value”

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Millennium Hotel Rotorua
Ranked #27 of 92 Hotels in Rotorua
Reviewed 29 July 2013

We recently stayed for 2 nights during the middle school holiday weekend. I thought it was good value for money as our deal included breakfast for 2 adults and the children were free. It was a fantastic breakfast too, mixture of hot and cold options, plus fruit and pancakes, pastries etc a great way to start the day, and lasted us right through to a late lunch. The kids ate up a storm, especially the bacon! The joinery in the hallways etc betrays the fact that the hotel is getting old, but our room was perfectly tidy, the bed comfortable and the bathroom modern. We had 2 adjoining rooms, one king and one with two doubles as we are a family with 3 children. The rooms faced the lake and had a nice view. We had guests to our rooms for a drink one night and the staff happily brought us a dinner plate and knife so we could cut up and serve nibbles. The kids also loved the pool, despite its temperature, which was too cold for me, (the adults stuck to the spas) and happily switched between the spa and main pool to warm up/cool down. My only comment would be for the hotel to consider having two porters available at check out time as the one porter who was working was overwhelmed with the number of guests needing help with their bags and needing to retrieve mountain bikes from storage etc.

  • Stayed: July 2013, travelled with family
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3  Thank nikearle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 4 August 2013

Thank you for taking the time to post your feedback and I'm pleased the family had a great weekend break over the school holidays and especially with a good hearty breakfast to start the days. We have raised the pool temperature, which normally sits at 29 degrees, to 31, to allow for the colder air temperature as we have had similar comments recently. We also do try to have additional Porter assistance at peak times over holiday periods in particular, so will follow this up with our Front Desk team. Best Regards.

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Reviewed 27 July 2013

We booked a family room on the ground floor prior to arriving on 23rd July. On checking in we were shown to one queen bed on 2nd floor. Back down to reception and were given the correct room as there were 2 adults and 2 children. We had so much trouble with our air con and had maintenence 3 times to try and fix. It was running on high and could not be altered. Finally at 11pm it was fixed but was so noisy that eventually through the early hours of the morning we had to turn off.
I sent an email to management telling them of this when we returned home, but have not had a reply. I agree with Michelle B the pool was so cold that the children had to use the spa. When we went to use the spa the beauty therapist asked if the children could please not make a noise as she was doing a treatment.
We ate at 5.45 to get the discount for early eating and told reception that but on checking our account when home the discount was not given.
I think the dinner menu for children could be altered to add a few more things. The meal the children ordered was very small.
Unfortunately I would not recommend this for a hotel to take children.

Stayed: July 2013, travelled with family
2  Thank BevGisborne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, Manager at Millennium Hotel Rotorua, responded to this reviewResponded 4 August 2013

Thank you for your feedback on your recent stay. I hope our telephone discussion addressed the issues raised and that the resolution was satisfactory. We hope you and the family return on your next trip to Rotorua. Kind regards Chris Bell.

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Reviewed 25 July 2013

Great hotel great nights sleep. really helpful when first room was not suitable because of noise moved us. Clean and great beds lovely service. Breakfast was not hot enough
could do with a bit more variety especially the hot food. Highly recommend close to town and
shop

Room Tip: Try get a room with a view over the lake great to wake up to
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  • Stayed: July 2013, travelled with friends
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2  Thank Heather D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 4 August 2013

Thank you for your recommendation following your great night's sleep on your recent stay with us. I have noted your comments regarding breakfast and we do hope you return again for another restful break. Kind regards.

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Reviewed 23 July 2013

Just returned from a one night stay at this hotel and did not find it value for money. John Chitty however was kind enough to upgrade us to a lake view room, and we found all the staff at the hotel friendly and accommodating. My main concern, besides the property looking tired in a few places, was that the huge lovely pool was definitely not 29 degrees - It was totally cold. We had just come from another hotel which had a pool at 29 degrees and it was far warmer! Bit of a disappointment for my children and our family. We noticed that no other families were using the pool either, and it is the middle of winter! Our other gripe was the air conditioning units situated right next to our bed in the rooms were so noisy that we ended up turning them off and opening the sliding door as we just couldn't get to sleep. Overall, for the star rating and price, I feel we paid a little too much for this hotel.

Room Tip: Ask to change rooms if air conditioning keeps you awake.
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  • Stayed: July 2013, travelled with family
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2  Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 26 July 2013

Thank you for posting your feedback and I'm sorry the pool was not warm enough for you. It is currently sitting at a temperature of 30 degrees and is checked daily so Im not sure what happened during the dates of your stay, apologies. I am pleased you found the staff friendly and that John Chetty assisted with your room upgrade. So I can have the air-conditioning unit checked in the room, would you be kind enough to email direct with the name of your booking so I can have this actioned. Many thanks.

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Reviewed 17 July 2013

We have recently returned from a 2 night stay in a double double lake view unit. This is an older style hotel as you can tell from the joinery/doors etc, but the furnishings and bathrooms are very good. I recommend that you pay a little extra for a lake view room, as although the garden courtyard is nice, the lake view rooms were fantastic. The entrance foyer/bar/lounge area was lovely - very spacious and classy. The swimming pool was fantastic and the spa pools divine.
Breakfast was adequate, good selection, although one of the mornings was very busy and the restaurant was quite crowded. Great friendly service from the (American/Canadian?) porter.
Great location as you can walk to town or to the lake.

  • Stayed: July 2013, travelled with family
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Thank Lara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 24 July 2013

Thank you for your feedback and I'm glad you got to enjoy our pools and spa. I will pass on your comment to Tim,our Porter, for his great friendly service and we hope to welome you back in the not too distant future. Kind Regards.

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Reviewed 17 July 2013

A special thanks to John Cherry (Duty Manager) for going out of his way to make our stay a wonderful experience. John went to the trouble of upgrading our room when the room we had booked wasn't satisfactory. The hotel was reasonably full so we are really grateful that John went to this extra effort for us.

Room Tip: Club rooms on the 5th floor are worth paying extra for.
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  • Stayed: July 2013, travelled with family
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1  Thank Wacky G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 24 July 2013

Thank you for posting your feedback from your recent stay and I will also pass on your thanks to Mr Chetty for making your stay a wonderful experience. We look forward to welcoming you back in the future. Best Regards.

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Reviewed 17 July 2013

We enjoyed our stay. The room was standard hotel, clean & satisfactory. The staff were friendly and dinner in the restaurant was good value. The breakfast buffet was included in the room price, and was a well set out full buffet breakfast. It is only a short walk to the Polynesian pools and our 5 year old daughter enjoyed their family pool & slide very much. The location between the main part of town and the lake is ideal. We had a lakeside room and enjoyed the view. The garden rooms offer even better value for money if you don't want a lake view.

  • Stayed: July 2013, travelled with family
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1  Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 24 July 2013

I'm pleased you and the family enjoyed your stay and that you found the room, restaurants and pool good value. We do have a great central location and I hope the family gets to visit again and enjoy more of what we have to offer in the region. Kind Regards

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Additional Information about Millennium Hotel Rotorua

Address: 1270 Hinemaru Street, Rotorua 3010, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Rotorua
#18 Business Hotel in Rotorua
#23 Luxury Hotel in Rotorua
Price Range: £90 - £181 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Millennium Hotel Rotorua 4.5*
Number of rooms: 227
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Also Known As:
Rotorua Millennium Hotel

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