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“Enjoued our visit to Rotorua”

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Millennium Hotel Rotorua
Ranked #23 of 92 Hotels in Rotorua
Reviewed 15 October 2013

We were very pleased with out two nights stay. Location was spot on, just a short walk away from shops and Civic Centre. The spa pool and heated pool were an added attraction. Breakfast was included in our room deal, the choice of food was your typical buffet style selection. We will return to this hotel again. Found the staff very helpful and went that extra mile. The room was fine, bed comfortable, new flat screen TV. Bathroom big, shower fine, towels were soft and fluffy, quality toiletries were supplied.

  • Stayed: October 2013, travelled as a couple
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Thank fredandkarolynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 12 November 2013

The hotel is in a perfect location to venture out easily in to the city. I am pleased our staff were helpful and went the extra mile and that you got to enjoy the heated pool and spas during your stay.Thank you for taking the time to post your feedback and we look forard to your return.
Kind Regards.

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767 - 773 of 1,272 reviews

Reviewed 8 October 2013

We are a group of four and we spent a night in the hotel. Staff service was not proactive. We were just handed the room keys and told where the room was. I have to ask the time for breakfast, where the dining place was, and even have to bring my own luggage back to my own room. She didn't even bother to ask if I needed a bell hop to help us with our luggage. The shower head in the room was a failure, as we could not adjust the strength of the water coming out from the shower head. The letch for the towels were old and rusty, the overall outlook of the room appears to look old. Lucky for us it was only a short one night stay. I would most likely consider other hotels on my next visit.

  • Stayed: September 2013, travelled with friends
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Thank yandao02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 12 November 2013

Thank you for taking the time to post your feedback on Trip Advisor. I have noted all your comments in regard to your recent stay and have followed up with each of the departments concerned. I am dissapointed the staff were not more helpful during your check in, as this is definitely not the level of service we aim for or normally deliver. I hope the remiander of your travels in New Zealand went well and hope you get to return to our wonderful country again in the future. Kind Regards.

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Reviewed 7 October 2013

We stayed for two nights - on arriving early the hotel staff we delighted to see us and provided our room without any problems. We stayed in room 4305 which seemed to be a long way from the dinning/bar area. The hotel has fantastic facilities - indoor thermally heated pool and a great bar area. The spa pool area is also wonderful. Breakfast was part of our deal with the hotel and it was very well presented with lots of choices and fresh breakfast food available to eat. The staff worked very hard and deserve praise for their effort to seat, serve and look after the large number of guests eating right next to the pool. Te hotel seemed to be very warm but I suppose that is better than being cold - we just turned the air conditioner off for the night. Parking was easy and free and the only negative was the cost of internet. There was a minimal amount available in the hotel lobby and a couple of "hotel' computers available at a charge. As we have stayed here often we recommend the hotel although it does need some little things to be upgraded. It is very central to the middle of town.

Stayed: October 2013, travelled as a couple
Thank rosscooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 12 November 2013

Thank you for returning to stay with us again and though a short two night stay, pleased you were able to enjoy the fantastic facilites including the Spa area. I have also passed your feedback on to our team who are always happy to recieve positive geusts comments. I also note you mentioned the hotel was rather warm and can advise we have lowered our heating levels as we move towards the summer months. We look forward to welcoming you back again.
Kind Regards.

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Reviewed 6 October 2013

The Staff were nice. There is only WiFi in the lobby for a short amount of time, then you must pay for it. The bed was just OK as were the pillows. The bathroom is average, not really big. The room was average size and really not much of a view, but there really isn't much to see. It is a small town. The Hotel is within easy walking distance to shopping and food. The housekeeping staff were always so nice and gave you a smile and spoke to you. The Front Desk Staff people were great too. Not a great value for the price they charge. But, I think most of the places around there are the same.

Room Tip: Looks great on the outside and the Front Lobby. Rooms need to be updated
  • Stayed: September 2013, travelled with friends
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Thank Suzannesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 12 November 2013

Thank you for taking the time to post your comments and I am able to advise we are currently planning a rooms refresh and this will also include new beds in our rooms. We hope we see you return when next in the city. Kind Regards.

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Reviewed 3 October 2013

This is my second stay at the Millennium Rotorua. The first one was ok not excellent and the same mediocrity has continued. The staff are great - housekeeping team smiled and couldn't be more pleasant, prompt or willing to help. Check in and restaurant staff do the place proud. That's why I came back. The rooms however are overdue for a make over. The furniture in them is so well used there is little left of the original varnish left. Flat screen tvs - great. Bathroom was really nice though the shower over the bath a bit cramped - having the soap holder half way down the wall restricts movement in a shower/ bath situation.
Breakfast is ok. In fact the hotel is ok.. nothing startling which is a danger when you have so much choice in Rotorua.

Room Tip: ask for a queen or king and try not to have a room on level one - they seem to put the families here
  • Stayed: October 2013, travelled on business
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Thank nzmikey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 12 November 2013

Thank you for your feedback from your recent stay.I am pleased to advise we are currently in the process of planning for a refresh of our rooms in the very near future. Thank you for your positive comments regarding our staff, I will be sure to relay these to them and hope we see you return to stay again. Best Regards.

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Reviewed 28 September 2013

To me the staff make this hotel. It definitely has a great location, lovely courtyard garden, delicious food, beautiful views, well appointed rooms and a wonderful pool/spa area but the staff are even better than these things. We found everyone to be helpful, friendly and keen to do the most they could for the guests.
One example of this is Rex.
We stayed on the Club Floor and Rex, who ran the evening canape session and breakfast, is a major asset to the hotel. He chatted away, remembered people's orders from one day to the next and was committed to giving guests a top class service. Thank you Rex and The Millennium, hopefully we will be back soon.

  • Stayed: September 2013
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Thank ChristchurchJules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 12 November 2013

I am very pleased your stay was enhanced by our friendly and helpful staff and in particular Rex who looked after you on the Club floor. He was also very happy to read your comments and I have certainly acknowledged him for his attentive service. We look forwarded to seeing you again on your next visit. Kind Regards.

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Reviewed 25 September 2013

Being plumped in a town you know well, but at 3am in the morning brings a whole series of challenges but I was determined not to stay in the drizzle until my ride arrived. How helpful were the receptionist staff here to provide a cosy bed to lay down in for 5 hours, and the check-in was well after the requisite time. May the place enjoy full houses and the wonderful staff gain all that they deserve.

  • Stayed: September 2013, travelled solo
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1  Thank Norheim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 26 September 2013

I'm so pleased our staff assisted you and that you got to enjoy at least a few hours sleep. I hope we see you return in the future and enjoy a full night's sleep with us. Thank you for taking the time to post your kind comments. Best Regards.

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Additional Information about Millennium Hotel Rotorua

Address: Corner Eruera & Hinemaru Streets, Rotorua 3040, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Rotorua
#18 Business Hotel in Rotorua
#20 Luxury Hotel in Rotorua
Price Range: £68 - £167 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Millennium Hotel Rotorua 4.5*
Number of rooms: 227
Official Description (provided by the hotel):
Qualmark rated 4.5 star Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, inhouse Dayspa, The Spa, for Beauty & Massage, 2 free hot pools and a private for-hire Spa pool, saunas, 15metre heated swimming pool, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Rotorua's only Executive Club Floor with hosted Club Lounge. ... more   less 
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Also Known As:
Rotorua Millennium Hotel

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