Lobby is great, you walk in and it's a def wow moment. Our room was in a great position over looking the lake on the ground floor, just a short (literally 2 mins) walk to the Polynesian Spa. The room was dated and needed some modernising, was very dusty when we arrived. Was serviced most days but on departure we found an old cherry under the bed...... Wasn't from us. So didn't feel it was that clean, not for the price we paid. The pool was great, but also needed a bit of modernising, I found shutting the pool down between 6.30pm and 8.45pm a pain, this was done for the show!
Customer service was a shocker, we went over nye period and they were severely under staffed! On our first day we ordered a bar snack and some drinks, food came, it was wrong, I ordered the chicken Caesar salad, but it came 45 minutes later without chicken. Instead of taking the whole dish back they later served the chicken in a side plate, I had eaten most of the salad by then! Then the drinks came so chicken Caesar salad without the chicken and a meal/snack without the drinks!
We went again nye day, I ordered just two drinks, again 45 mins later, no drinks, I went to find the bar tender who was no where to be seen to cancel, I ended up returning to the room to call reception to cancel the order. I also explained the problems I had the previous day with the food. They said they would report to duty manager, but I heard nothing back.
Overall position of hotel great, first impressions great, but customer service not so great.
- Official Description (provided by the hotel):
- Centrally located in the city beside mystical Lake Rotorua, this welcoming, international class hotel is adjacent to Polynesian Spa and just a brief stroll from the Rotorua Museum and Convention Centre. The hotel offers 227 air-conditioned rooms with a wide range of accommodation styles, including the Club floor rooms with complimentary use of the exclusive Club Lounge. Rooms feature marble bathrooms and residential-style décor, with heating provided by harnessing the hotel's natural geothermal resource. ... more less
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- Also Known As:
- Rotorua Millennium Hotel