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Millennium Hotel Rotorua
Ranked #23 of 92 Hotels in Rotorua
Reviewed 27 July 2014

We have not stayed here before and we loved it. Location to the Polynesian Pools was perfect. Rooms spotless and lots of room. We ate at the Restaurant for dinner amazing food and great staff. Definately stay again. Only negitive new shower roses would be a bonus.

Room Tip: Get a room wth a view/
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank KarenSorby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 7 August 2014

Dear Karen
Thank you for taking the time to share your comments on Tripadvisor. I'm delighted you enjoyed your stay with us and look forward to your return visit.
We are currently undergoing a refurbishment and are replacing many of the showerheads.

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698 - 704 of 1,326 reviews

Reviewed 26 July 2014 via mobile

Our boys were so excited about staying in a proper hotel.

The first positive experience was the helpfulness of their staff when finding adjoining rooms for us when we had booked on line indirectly.

The rooms were brilliantly equipped and the swimming pool complex is perfect for families.

The breakfast buffet is also recommended. Nothing out of the ordinary which wasn't expected but good reliable spread.

And the location and parking is perfect!

The

Stayed: July 2014
Thank Skwoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 7 August 2014

Thank you for your feedback. I'm delighted you and your family enjoyed your stay with us. We hope to be able to welcome you back some time in the near future.

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Reviewed 21 July 2014

I enjoy staying here. Love the location, close to the shops and a short walk to the Polynesian Spa pool. The only downfall was the noise you get from R#2406...you can hear the trolleys thumping through the walk ramp and then there's the staircase which is right next to our bedroom wall, kids were running up and down which is good exercise for them but quite noisy when you can hear every step/thump. Thankfully we were mostly out during our stay, so it didn't really bother us that much. Otherwise, I would definitely stay again but just not in that room. Would definitely look at a Club Room package next time.

Room Tip: Don't choose R2406 if you want quiet
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Koko2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 22 July 2014

Dear Koko
Thank you for your review on Tripadvisor. I'm pleased you enjoyed your stay with us.
I can recommend the Club Rooms for your next visit as the 5th floor is a child-free floor. As much as we enjoy having families staying with us we know many of our guests appreciate a quiet floor, especially parents having a weekend away from the kids!

We look forward to welcoming you back one day soon.

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Reviewed 19 July 2014

The website states "All 227 elegant rooms and suites are air-conditioned". We recently booked in for a 5 night stay.At +- 4:30pm on the first day we reported to the reception that we could not get the AC to work. The temp dial has no effect. +-1.5 hours later we got a call that the maintenance man is on his way. The room was to hot and made us very claustrophobic. Well - +-9pm we call again as the maintenance man has not arrived . She sent someone immediatelely.

To cut a long story short. They do not have AC. At this time of the year the AC in all rooms are set to hot and you can only control the fan speed . The guy switched it to cold for us after removing the cover. Now we had a room that was like a fridge. We ended up moving rooms to as room with a sliding door so that we could adjust our room temp by how much we open the sliding door. IN MY OPINION - DEFINATELY NO AC. IT IS A FAN THAT YOU CAN HAVE EITHER SET TO HOT OR COLD BY THE MAINTENANCE MAN. I WOULD GO AS FAR AS SAYING IT IS FALSE ADVERTISING. I would not have booked 5 days knowing the situation with the "AC".

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Jaffanorthshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 22 July 2014

Dear guest
I have investigated the air conditioning issue in your room. Rest assured the hotel offers air conditioning to all 227 rooms. This is not misadvertised. As it turned out the problem was an easy one to fix - a new thermastat has been installed to that room - but this was not communicated clearly to you.

I offer you my sincere apologies for the poor way the air conditioning fault was handled.

To clarify further, the rooms are not set to hot as you were incorrectly advised, simply that most of our guests put the air conditioning to warm during the winter months.

I will follow up with Front Office and maintenance to ensure all staff have the correct information to share with guests.
Once again my apologies for the confusion caused.

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Reviewed 16 July 2014

I went here with my 11 year old son....we stayed two nights....it is a beautiful Hotel, very close to the lake front and town, all walking distance with the Polynesian spa directly behind it. Rooms are lovely and clean, beds comfortable and staff all very friendly....will be staying here again.

  • Stayed: July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Hayley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 22 July 2014

Dear Hayley
Thank you for taking the time to write your positive feedback on Tripadvisor. I'm happy you and your son enjoyed your stay. We look forward to welcoming you back again one day soon.

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Reviewed 15 July 2014

Hotel was very centrally located to all the main attractions either walking or 10 minute drive.
Public spaces were large and well-appointed. The bar area was a nice place to wind down from a days worth of sight-seeing (quiet with adequate seating areas).

Room was nice size with comfortable bed; could have used a bit more drawers/storage though.

  • Stayed: March 2014, travelled solo
    • Value
    • Location
    • Service
1  Thank Stephen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 22 July 2014

Dear Stephen
Thank you for your feedback. I'm delighted you enjoyed your stay with us.

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Reviewed 12 July 2014

This is a large hotel in an excellent location. The public rooms and reception on the ground floor are spacious. Our room was comfortable and well furnished and the bathroom was clean and well equipped. As we were getting towards the end of a 4 week trip with a big group, it was good to find that this hotel has a good guest laundry. All the staff were helpful and friendly. We didn't dine, but had a good value snack at the bar. The breakfast buffet was good, with a wide range of hot or cold options.

  • Stayed: October 2013, travelled with friends
    • Location
    • Rooms
    • Service
1  Thank WaywardSouls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pipiana W, General Manager at Millennium Hotel Rotorua, responded to this reviewResponded 22 July 2014

Thank you for taking the time to write your comments. I'm delighted your enjoyed your stay with us. I do hope the rest of your holiday in New Zealand was a pleasant one.

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Additional Information about Millennium Hotel Rotorua

Address: Corner Eruera & Hinemaru Streets, Rotorua 3040, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Rotorua
#18 Business Hotel in Rotorua
#21 Luxury Hotel in Rotorua
Price Range: £90 - £200 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Millennium Hotel Rotorua 4.5*
Number of rooms: 227
Official Description (provided by the hotel):
Qualmark rated 4.5 star Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, inhouse Dayspa, The Spa, for Beauty & Massage, 2 free hot pools and a private for-hire Spa pool, saunas, 15metre heated swimming pool, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Rotorua's only Executive Club Floor with hosted Club Lounge. ... more   less 
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Also Known As:
Rotorua Millennium Hotel

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