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“Good Location - Restaurant Disappointing”

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Millennium Hotel Rotorua
Ranked #24 of 93 Hotels in Rotorua
Tauranga
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good Location - Restaurant Disappointing”
3 of 5 bubbles Reviewed 8 July 2010

We booked two rooms for two nights and upgraded to the Lakeview Rooms. Rooms were sufficient for what we required and the buffet breakfast was just OK. Have had a lot better. Great location across from the Polynesian Spa and within walking distance to town. However, we decided to try the Pizza night at the Hotel restaurant and booked for 6.30pm. The staff were pleasant but initially didn't provide us with the correct menu for the Pizza night which we had requested. It took 20 minutes before our first drinks arrived, another 10 minutes after that before we had our breads delivered. After waiting for another hour and questioning the wait staff on the delay, we finally received the first two meals which were not what we had ordered. This was the last straw. The staff were confused as to what we were supposed to have, and as it was 8pm the 5 year old was asleep at the table and so we walked out. We won't be going back.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roxydog2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,199 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Melbourne, Australia
Level Contributor
30 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed 14 June 2010

We stayed only one night in a superior room at the Millennium Rotorua. We chose the hotel based on the quite location that was close to some of the key landmarks inc. the polynesian spa and the interestering geothermal parklands. The hotel is well placed, the service was friendly and efficient and our room had a great view over the lake. The rooms were ok and the breakfast was fine. Nothing remarkable about the hotel, the decor is a little odd (like they tried to make a swiss lodge style design more edgy with a cheap makeover that didn't quite work - too much red?!?) and there seems to be a general lack of high end or boutique offerings in the town with most hotels built in the 80's. Apart from the geothermal parklands Rotorua doesn't have much to offer and lacks the charm of other much prettier surrounding towns in the area.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BecandB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Texas
Level Contributor
217 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed 27 May 2010

Stayed at this hotel and had major problem with room they gave me. The heat/ac unit did not work. I asked them to look at it and went out for an hour. Came back and they had done nothing. After I got vocal they sent a maintenance worker who claimed he fixed it and a valve was stuck. Short answer he did not fix it. So either he did not care or was clueless.
I had to adamantly demand another room which they gave me. Original room did not have a lamp on the desk. The room was suppose to be Superior but was average at best.
Find another place to stay.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TXtraveler67_71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Auckland, New Zealand
Level Contributor
105 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed 29 April 2010

A well priced hotel in Rotorua. Location is excellent, walking distance to town centre. Lake view room is of average size and bathroom obviously has been updated. No complaints regarding cleanliness. Lobby and general communal areas looks cold and dated. Swimming pool areas is very clean and empty. Slight confusion at check-in as I booked over an Internet site, but that was quickly sorted out. Did not use any F & B outlets so can't comment on that. All in all, a pleasant hotel to stay, but sadlym there is nothing memorable about it.

  • Stayed April 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Boeing777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rotorua
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 27 April 2010

This is not the first time I have stayed at this hotel. I keep returning to soak up the warm ambience and friendly staff. With Qualmark 4 Star Plus, the standard at this hotel is high and management obviously see to this. From the Club Lounge on the top floor to the huge indoor swimming pool and Spa Centre on the ground floor there is little need to leave the hotel. The Nikau Restaurant has a great menu and recently introduced a variety of meal options during the week apart from the a la carte menu. I love it !! and there is nothing more to say..Oh but there is - a wide selection of rooms I've stayed in - lake views, garden views, own spa pool and plenty of amenities in the rooms. Makes staying there full of variety. Did I mention a great bar - Zazu - just off the foyer.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paste101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 16 April 2010

We stayed in this hotel for 3 days. We was welcomed by staff on arrival and took to our room. The room was very spacious with a fantastic view. The hotel was clean and tidy. The pool area inside the hotel with a open roof. It was quite cold but you got use to it. Rotorua was a beautiful place lots to do. We went white water rafting which was fantastic. They really looked after us i willl never forget it. The hotel had alot of information on activities. I would recommed visiting the information points as they are in every town and city in NZ. You can get all your information on anything and the staff are really helpful and know there knowledge. We visited the Polynesian Spa i would recommend this as a most do, fantastic.

  • Stayed February 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank W0rldtravellers2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
waitakere
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 5 April 2010

Stayed at the hotel for one night only and thank godness for that.. it was very obvious that this hotel was built for size and it definitly cut down on amneties in the room. I wish the description and advised that there was no storage space let alone a place to prepare food (other than the TV cabinet) The sleeping area was fine and the bathroom was at least nice. Also had a huge problem with noise in the morning, the room was clearly un-insulated so I could hear the lift operating and doors slamming across the whole level.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank miss_gsr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Millennium Hotel Rotorua

Property: Millennium Hotel Rotorua
Address: Corner Eruera & Hinemaru Streets, Rotorua 3040, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Rotorua
#18 Business Hotel in Rotorua
#21 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Millennium Hotel Rotorua 4.5*
Number of rooms: 227
Official Description (provided by the hotel):
Qualmark rated 4.5 star Resort Hotel with unique architectural design, located across from Polynesian Spa, near shores of Lake Rotorua, government gardens & commercial center. Fantastic facilities including gymnasium, inhouse Dayspa, The Spa, for Beauty & Massage, 2 free hot pools and a private for-hire Spa pool, saunas, 15metre heated swimming pool, Bar Zazu, Restaurant Nikau, Magically Maori Hangi & Concert, Rotorua's only Executive Club Floor with hosted Club Lounge. ... more   less 
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Also Known As:
Rotorua Millennium Hotel

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