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“Novotel Rotorua”

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Novotel Rotorua Lakeside
Ranked #20 of 92 Hotels in Rotorua
A TripAdvisor Member
Auckland
1
Reviewed 28 April 2011

Staff were all very helpful and polite. Location was great. We had a lovely meal in the restaurant. Did not do the breakfast as felt $28 per person was too much. Room was good although the pillows were not very good. Thought the price was very good concidering it was Easter weekend.

  • Stayed: April 2011, travelled as a couple
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2,072 - 2,078 of 2,528 reviews

Reviewed 28 April 2011

I was disappointed that the menu did not reflect the food delivered either in size, quality or presentation (180g steak would have struggled to weigh in at 90g with completely the wrong sauce) I complained, my meal was removed and returned quite some time later unchanged except for another small piece of steak added to the original plate but still in the same wrong sauce and accompanied by now very tired looking vegetables. My dinner partner had his meal of fish left in front of him with no offer of returning it so we could both dine together. I also was disgusted to find my chair in the restaurant stained with what looked to me as menstrual blood. Perhaps as there were no other people in the restaurant at 8.45 pm others may have experienced similar poor food and service and the word was out. Needless to say we chose to not dine at the hotel for the rest of our stay - even the advantage card benefits could not compensate.

  • Stayed: April 2011, travelled on business
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Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 8 May 2011

Thank you for your review. My apologies that we provided the wrong sauce for your meal, and the service was found lacking on the night. I have addressed this with the Restaurant Manager directly. All steak - including the eye fillet selected, are cut to weight to ensure consistency. At times size can seem to vary - especially if requested well done which tends to remove a lot of the moisture from the meat. Fortunately I was unable to locate the chair in question, but I am sure this would have been attended to immediately you mentioned it - thank you. Due to the white material on the chairs, we have a cleaning schedule in place - again my apologies as we obviously missed this during our service mis en place

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Reviewed 27 April 2011

We really enjoyed our stay at the Novotel in Rotorua. The location was central to the lake, restaurants and any sightseeing you wanted to do in town. Parking our rental car was a breeze with the free parking lot and there was also a free business center with computers to access the internet. We visited in the fall (mid-April) so it was a bit less crowded than usual, but we found the hotel to be pleasant and quiet.

  • Stayed: April 2011, travelled as a couple
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Thank hfritzinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Pukekohe
11
Reviewed 26 April 2011

Bit expensive for the room, thought it may have been better, wasn't happy with the little bath in the room doubling as a spa, only room for 1 person, should be stated on the web page or have a photo of how poor this really is.

  • Stayed: April 2011, travelled as a couple
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1  Thank A TripAdvisor Member
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FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 3 May 2011

Thank you for your comments. While I note that the front page of the website stipulates single spa bath for the King Suites, the second does just say spa bath without stipulating exact size. I'll have this amended, as usually we get positive feedback about them. We also offer Novotel guests a free spa pool & geothermal pool, or pay private geothermal pools on-site, along with a sauna and a Day Spa (Massage & Beauty Therapy) on the ground floor.

Thank you
Fraser McKenzie

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Reviewed 26 April 2011

Not exactly at the lakeside although some rooms may be able to see the lake from their windows. Rooms comfortable and staff friendly. More expensive that Novotel in Queenstown and Wellington.

  • Stayed: March 2011, travelled as a couple
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1  Thank JanWindsor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 3 May 2011

Thank you for your great facility ratings - rooms, location, cleanliness, service & sleep quality. We accept we are not on the beach, but are only 200 meters away from the Lake across the village green. Seasonal rates apply in all Hotels, so sometimes one location will be more expensive than another, dependant on the time of year. The best rates will be available on the 'accorhotels' site, and often have special sales on for different locations around NZ and the world.

Thank you
Fraser McKenzie

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Reviewed 26 April 2011

Stayed here for 5 nights while on a fly fishing trip,room was great plenty big enough,hot tubs very relaxing and the free internet a bonus.The place lacked a bit of atmosphere but apart from that it was all good.

  • Stayed: December 2010, travelled solo
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Thank Vardo22
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An Accor traveller
Sydney
1
Reviewed 24 April 2011

  • Stayed: April 2011, travelled as a couple
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range: £85 - £204 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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