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“First trip to North Island”

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Novotel Rotorua Lakeside
Ranked #19 of 92 Hotels in Rotorua
A TripAdvisor Member
“First trip to North Island”
Reviewed 2 May 2011

A very pleasant stay in a spacious hotel among friendly staff. It was a good place to spend our 46th wedding anniversary. this was made all the more special by a lovely Indian waiter who brought us a slice of cake with a candle on it. It was most thoughtful of him.

  • Stayed April 2011, travelled as a couple
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    • Cleanliness
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1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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A TripAdvisor Member
Reviewed 1 May 2011

The central location is well placed near the tourist opportunities on the lake and a good variety of nearby restaurants. The staff were also very helpful with all of our needs, including an unexpected medical emergency. We would certainly stay there again in the future.

  • Stayed April 2011, travelled with family
    • Value
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Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tauranga
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 May 2011

Great location, friendlsh staff but room had that half cleaned feel with dust and grime over the tv remote and bathroom ect. Looked at the pictures on internet and decided to pick the twin double instead of the Queen. When we checked in and had a Queen/more like double bed only, I checked downstairs and apparently we had been upgraded to lake views (because someone else wanted the twin beds) so not quite upgraded. I was going to ask for original room back but did not really want to make a fuss. They had no idea if we were a couple, brother or sister or what though and it would have been nice to have been asked or at least informed when we arrived. Tired looking room and the empty bottles of alcohol all down the room corridors was not a good look. This was at 2pm. Surely there must be a better way of cleaning the rooms and collecting bottles

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Nikhi24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, 2 May 2011
Thank you for your comments. My apologies if the Reception staff failed to mention your upgrade to a lake view room, I will ensure this is rectified as it is normally an opportunity to delight guests. Housekeeping place the green eco bins for recycling outside in the hall while they service the guest rooms as just one of our efforts to promote recycling and a better environment - they are not taken into the room to avoid spills. Normally removed by check-in time, the room attendants were still in action at 2pm with such a busy weekend. I have asked the housekeeper to look at what we can do in this instance.

Thank you
Fraser McKenzie
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A TripAdvisor Member
Reviewed 28 April 2011

Staff were all very helpful and polite. Location was great. We had a lovely meal in the restaurant. Did not do the breakfast as felt $28 per person was too much. Room was good although the pillows were not very good. Thought the price was very good concidering it was Easter weekend.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Gambier
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 April 2011

I was disappointed that the menu did not reflect the food delivered either in size, quality or presentation (180g steak would have struggled to weigh in at 90g with completely the wrong sauce) I complained, my meal was removed and returned quite some time later unchanged except for another small piece of steak added to the original plate but still in the same wrong sauce and accompanied by now very tired looking vegetables. My dinner partner had his meal of fish left in front of him with no offer of returning it so we could both dine together. I also was disgusted to find my chair in the restaurant stained with what looked to me as menstrual blood. Perhaps as there were no other people in the restaurant at 8.45 pm others may have experienced similar poor food and service and the word was out. Needless to say we chose to not dine at the hotel for the rest of our stay - even the advantage card benefits could not compensate.

  • Stayed April 2011, travelled on business
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    • Rooms
    • Cleanliness
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Helpful?
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, 8 May 2011
Thank you for your review. My apologies that we provided the wrong sauce for your meal, and the service was found lacking on the night. I have addressed this with the Restaurant Manager directly. All steak - including the eye fillet selected, are cut to weight to ensure consistency. At times size can seem to vary - especially if requested well done which tends to remove a lot of the moisture from the meat. Fortunately I was unable to locate the chair in question, but I am sure this would have been attended to immediately you mentioned it - thank you. Due to the white material on the chairs, we have a cleaning schedule in place - again my apologies as we obviously missed this during our service mis en place
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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