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Novotel Rotorua Lakeside
Ranked #18 of 92 Hotels in Rotorua
A TripAdvisor Member
“My review”
Reviewed 31 July 2011

Bathroom is not King Suite quality re its size and features.
A dirty towel had been left on the bathroom floor when we checked in.
TV sound limiter was way to low when watching a movie.
Fridge should have bee switched on before we checked in.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, 3 August 2011
Thank you for your review. I believe we have already addressed your issues with you directly.

Thank you
Fraser McKenzie
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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A TripAdvisor Member
Reviewed 31 July 2011

i really thought the Novotel in Rotorua was excellent.

The staff were all very friendly, and the hotel was clean and had all the amenities we needed.

The location is great, right near the main Eat Street and over the road from Lake Rotorua.

  • Stayed July 2011, travelled with family
    • Value
    • Location
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Helpful?
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this review, 3 August 2011
Thank you for your great review.

Fraser McKenzie
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 31 July 2011

Stayed in this hotel on a group trip, and it was wonderful. Front desk staff were friendly.

I shared a room with two double's with my friend. Beds were really comfortable, bathroom was great, lots of fresh towels were always provided.

Breakfast was a highlight - there were so many yummy things to choose from.

There are computers for guest use with internet in the lobby. These work quite well, but even though there is a time limit, they seemed to be hogged by guests for a lot longer than the posted time while we were there. There is also wireless internet but it didn't always work the best.

Definately would stay here again when I am in Rotorua if the price was okay. We were on a large group trip and didn't directly pay for the accomodation so I'm not sure how much we paid and what the value was like!

  • Stayed August 2010, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank madsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
65 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 31 July 2011

Whilst i was cringing at the idea of going to Rotorua (because of the stench) but enjoyed my stay thanks to the accomodation.

The lobby is a great space with lots of seating for the wait during check in or out, the bar staff are friendly and rooms are well set out with a great desked area.

The gym and spa area here are used by guests frequently but are well ventilated and clean.

All in all this was an easy stay.

  • Stayed October 2010, travelled on business
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Thank kpric1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waiheke Island, New Zealand
Level 6 Contributor
130 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 264 helpful votes
Reviewed 31 July 2011

I have stayed at this hotel several times before so I knew what to expect. Chose a lake view room and was not disappointed with either the room or the view. Check in was fast and efficient. My one gripe with Novotel is having to ask for bath robes and slippers, in the good old days they would be in the rooms. Now for the bad news. I chose to take some friends to the restaurant for dinner and to be kind let’s say the food and beverage department were having a bad night. I have eaten here in the past and it has always been a good meal. But prompt action by the Executive Chef saved the day and the problems were resolved to every ones satisfaction.

  • Stayed July 2011, travelled as a couple
    • Value
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Helpful?
Thank waiheke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Havelock North
1 review
Reviewed 29 July 2011

We thoroughly enjoyed our stay. A quality site and all round excellent service. It is an extremely convenient site, very close to the restaurant area of Rotorua so plenty of variety for those looking for different eating options. However the hotel restaurant is excellent so that there is no need to leave the comfort of the hotel after a busy day or not wanting to go out in inclement weather. We rated the breakfast buffet as the best we have experienced in NZ and we travel a lot. For those seeking exercise there are plenty of enjoyable walks along the lake-front and to the beautiful historical gardens which are within a convenient walk of the hotel.

  • Stayed July 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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