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“Novatel, Rotorua”

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Novotel Rotorua Lakeside
Ranked #19 of 91 Hotels in Rotorua
Reviewed 4 August 2011

We had a wonderful stay in Rotorua's Novatel. The staff were friendly and the Hotel met all our requirments. The room was clean and spacious. The bathroom was also clean and plenty of towels etc.
The only negative would be the spa area. The water in spa pool could have done with refreshing and perhaps the changing area revamped. It did look dated and worn.

  • Stayed: August 2011, travelled as a couple
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Thank kaian1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,071 - 2,077 of 2,636 reviews

Reviewed 3 August 2011

  • Stayed: July 2011, travelled as a couple
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Thank Jevtash
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 28 August 2011

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An Accor traveller
rotorua
1
Reviewed 3 August 2011

  • Stayed: July 2011, travelled with family
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
An Accor traveller
auckland
1
Reviewed 2 August 2011

  • Stayed: July 2011, travelled with family
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Thank An Accor traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Matamata
1
Reviewed 2 August 2011

Over all my stay was excellent. The staff were great, I had my 5yr grandson and they were all happy to talk to him and answer all his silly questions.
But the cleanliness of the bathroom in room 317 was very disappointing, I had a bath and there was yucky stuff on the bottom of the soap dish and around the taps.

  • Stayed: July 2011, travelled with family
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Auckland
1
Reviewed 31 July 2011

Bathroom is not King Suite quality re its size and features.
A dirty towel had been left on the bathroom floor when we checked in.
TV sound limiter was way to low when watching a movie.
Fridge should have bee switched on before we checked in.

  • Stayed: July 2011, travelled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 3 August 2011

Thank you for your review. I believe we have already addressed your issues with you directly.

Thank you
Fraser McKenzie
General Manager

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A TripAdvisor Member
Auckland
1
Reviewed 31 July 2011

i really thought the Novotel in Rotorua was excellent.

The staff were all very friendly, and the hotel was clean and had all the amenities we needed.

The location is great, right near the main Eat Street and over the road from Lake Rotorua.

  • Stayed: July 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FMcKenzie, General Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 3 August 2011

Thank you for your great review.

Fraser McKenzie
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Rotorua Lakeside

Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Business Hotel in Rotorua
#17 Luxury Hotel in Rotorua
#22 Family Hotel in Rotorua
#32 Romantic Hotel in Rotorua
Price Range: £92 - £190 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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