We arrived late at night and there had obviously been a clerical error. Our rooms were side by side as expected, however the name on my room was incorrect. Wanting to confirm that this was my room and that I was not taking someone elses before altering details, the attendant appeared irritated and said "that's not your name? Then you have no room tonight"
This was exceptionally rude, unjustified and unexpected from an Accor hotel. No resolution, assistance or further questions were asked until a manager was brought in, at which point further snide remarks were made. Once I finally got in the room - it was clean, and as you'd expect from Accor.
This was not an experience I should have had to deal with...it is unfortunate the first impression on a late night set the tone of the stay. Should it happen again, Accor will no longer be a hotel of choice for me, or anyone in our company.
- Official Description (provided by the hotel):
- Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more less
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- Also Known As:
- Novotel Rotorua Lakeside Hotel Rotorua
- Accor Rotorua Lakeside
- Rotorua Novotel