Some free parking at the front of the hotel and in the road outside. Checkin was a trial as both of our credit cards were declined for no obvious reason - have had absolutely no problems with them anywhere else in New Zealand. Eventually we found a card which worked. The room was ok, with adequate safe for laptop, coffee machine, but the basin plug in the bathroom leaked badly (as in so many hotels, don't any of the employ plumbers?). Dinner in their restaurant was mainly occupied by large groups taking the buffet. We didn't fancy it much and managed to get an a-la-carte menu served, which was ok. Internet access should have been free for Accor Gold Card holders but it wasn't until we complained. On our second night the free wifi didn't work again, so we had to complain again, and it took two long calls to the help desk to sort this out.
Breakfast was also chaotic because of the number of large groups and service was the worst I think I have ever experienced in a hotel in any country - it took 3 explicit requests, and a wait of 15 minutes, before the tray of croissants was replenished. No management overview was evident at any point.
I was tempted to give this an overall rating of "terrible" but the location was ok (not quite lakeside but not far off) and the rooms were ok. If only there was someone managing the place properly.
- Official Description (provided by the hotel):
- Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more less
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- Also Known As:
- Novotel Rotorua Lakeside Hotel Rotorua
- Accor Rotorua Lakeside
- Rotorua Novotel