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Novotel Rotorua Lakeside
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Reviews (2,672)
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827
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1,286 - 1,291 of 2,672 reviews
Reviewed 22 February 2014

Arrived , and some confusion over our booking, first on this trip, but eventually got booked in.nice big lobby, and free WI-FI for 30 minutes ( if you are lucky) in the lobby. Not sure how hotels allocate rooms ,but we had another lovely view over the car park. Good pick up and collection from the bus station. Very helpful i tourist centre. Did not have any meals at the hotel so unable to comment. Went for Novetel because of its amenities , only to find the Ibis next door , which we believe was cheaper had full use of the Spa at no cost to its guests.!!!

Stayed: February 2014, travelled as a couple
Thank Kennynono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 27 March 2014

Dear Kennynono

Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us, we will however look into the aspect of your review that you mentioned in order to improve our product offering.

Regards
Ian Shipman

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Reviewed 22 February 2014

A very modern hotel right at the edge of the Lake with very decent rooms and with a very good spread in breakfast.
Only problem that late night snack/food menu is absolutely restricted. So if you are hungry at night please get your food from the Mc.D just nearby (As you may actually feel hungry around midnight after having the last meal at a restaurant probably by 8PM)!!!!!

Otherwise a wonderful property in such a lovely town like Rotorua. Very well located and worth a stay!!!

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank RajaG1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 27 March 2014

Dear RajaG1

Thank you for the taking the time to review your stay with us, guest feedback both the good and the bad is a vital aspect of our business. I am pleased to read that you had a great stay with us, we will however look into the aspect of your review that you mentioned in order to improve our product offering.

Regards
Ian Shipman

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 February 2014

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 12 February 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 8 February 2014

Stayed: February 2014, travelled as a couple
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 12 February 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
An Accor traveller
Whitianga
2
Reviewed 7 February 2014

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ian S, Manager at Novotel Rotorua Lakeside, responded to this reviewResponded 12 February 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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