I stayed in this hotel many years ago and found it very pleasant. Its certainly looking very tired, especially the bathrooms. We had a twin bedded room as we had our two granddaughters with us. The only chair to sit on was a straightbacked dining chair. The beds were very hard, even the girls made comment about them. I had to ask for more towels as there were only two bath towels and two hand towels. Certainly cut down on the toiletries, one shampoo/conditioner combined, two small soaps and a body wash. No shower cap and usual things that are supplied in other hotels. Also no bathrobes. I have to say it did have a lovely view over the lake. The staff were very pleasant. We used the spa facilities but again found the showers and changing area in need of an upgrade. I found the airconditioning very noisy. It is definitely a hotel geared for the tourists - we were booked in by family. We had occasion to eat in the hotel for dinner, opting for the al a carte menu. The children enjoyed their meals but am afraid ours was well below par when they are charging Auckland restaurant prices and not delivery on quality. I ordered garlic prawns to be confronted by about six frozen prawns, couldn't taste much of anything and at $22 for an entree I complained and was informed I could have a desert which I declined and they took the price off the account. I ordered the King salmon which I think was $38 and it was overcooked and served with half raw courgette and some sort of mash, not a very memorable dish. My husband had the curry which again was very average. The waitress was very pleasant . I don't think they get many complaints as tourists probably don't bother. Breakfast again was very disappointing, only fresh pineapple and kiwifruit, slices of dried grapefruit, rest was tinned or stewed fruit. The standard of food is certainly not up to scratch in my opinion considering the prices they charge. I think the vast majority of the restaurant patrons were opting for the buffet at $52 per head. I used to be a member of the Advantage Plus Scheme so used the Accor group of hotels a lot but certainly not impressed with this place.
- Official Description (provided by the hotel):
- Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more less
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- Also Known As:
- Novotel Rotorua Lakeside Hotel Rotorua
- Accor Rotorua Lakeside
- Rotorua Novotel