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“Great Hotel, even better location”

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Novotel Rotorua Lakeside
Ranked #17 of 92 Hotels in Rotorua
Adelaide, Australia
Level Contributor
910 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 408 helpful votes
“Great Hotel, even better location”
Reviewed 6 January 2009

Excellent location. Excellent hotel. Could not fault. The staff were excellent. The quality of the hotel is 4+ stars, and deserves it.

We had a standard room on the second floor, city views. Very quiet location. Very comfortable beds. Large screen LCD tv. Bathroom is great with a really good shower.

Excellent value. Will be staying again.

  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Brenton K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,431 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Auckland
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 January 2009

We stayed for 2 nights at the Rotorua Novotel, all in all a great experience. Room was decently nice and despite what other posters have commented, I didnt think the Hotel was tired, just that there was nothing spectacular and felt a little bit clincal. The bed was comfy, you had a choice of different kinds of pillows even(contour, non allergenic etc) and it was nice having a couch in the room also. The blackout curtains were excellent and there was no noise at all.

We had breakfast the 2nd morning and considering we got it free with one of the nights stay, it was pretty good. My only complaint is that they did not have bagels with cream cheese!

Overall a great experience and would definately go again when we next head to Rotorua.

  • Liked — The room and friendly front desk staff (mostly!)
  • Disliked — The strong sulphur smell we woke up to on our final morning, yuck!
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aquaribbon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
162 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 12 December 2008

We should have known better. It's a Novotel. Everything is clean, efficient, practical. But for a "lakeside" hotel, you might have expected perhaps a balcony with a lake view room, or at least windows you could open. The windows here are not designed to be opened, even when they look over the lake. Rotorua is charming and picturesque, but this hotel is neither. There is a buffet breakfast so awful, that, even though breakfast was included in our room rate, we went to a local cafe the second morning (the Lime Caffeteria - very good). Go somewhere else.

Stayed November 2008
Helpful?
Thank Brian_de_Kilburn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland
Level Contributor
122 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
Reviewed 10 December 2008

The Novotel in Rotorua is situated in the best possible site in the City. It is walking distance from the lake and the main shopping and dining area of Tutanekai Street.

I was shown to the wrong room and walked in on another guest - he was very understanding! The reception staff were very apologetic and sent a bottle of wine to my room by way of apology. This was unnecessary but a very nice touch.

The common areas of the hotel are fine. The rooms on the other hand could benefit from a little more attention. The rooms are a little tired. The bathroom was not that clean with hair in the bath and a dirty toilet. I advised housekeeping of this and they were quick to rectify it but all in all, not a polished performance. The windows are locked (even on the first floor) and it would be lovely to be able to open these for some fresh air. The linen is old and needs to be replaced. The windows needed cleaning. On the positive side, the carpets were clean and the surfaces in the rest of the room were spotless. Additionally, it is easy to turn the refridgerator off at the wall so it doesn't keep you awake at night! The air con is quiet and can be easily adjusted.

I always dine out in Rotorua so I cannot comment on the dinner. Breakfast is a buffet and is nothing to write home about. The bread was stale and the bacon had been stewing in a serving dish. Coffee is available from an automated machine but I think it would be nice if they offered a barrista service. The hotel seems to cook buffet breakfast food in bulk, rather than serving smaller quantities more regularly. This would be a great advantage in that the food would be fresh and much more appealing. The cold choices seemed limited as well although there was a good range of cereals. For the price (NZ$26), this did NOT represent value for money. I would advise a short walk to Tutanekai Street to eat at one of the several cafes there.

The location of the Hotel is the key advantage of the Novotel and is perfect for any visitor to the City. In short, more attention to detail and some judicious changes would really increase the appeal of this property. They are resting on their laurels!

  • Liked — The best location in Rotorua
  • Disliked — Poor cleanliness in the Bathroom, Breakfast is not up to scratch
  • Stayed December 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank 247Travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RI
Level Contributor
53 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 November 2008

nice location for a hotel. Rotorua is a small community. The hotel is right across the street from the water. Beautiful views. The room is basic, bed, bathroom, closet, coffee pot etc. We only stayed one night, and served the purpose.

  • Liked — location
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank alb76ri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
175 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 177 helpful votes
Reviewed 29 October 2008

The Novotel is absolutely central to everything in downtown Rotorua - you can walk to almost anything. Check-in was easy and the rooms are well appointed, including a minibar, on-demand movies, and a very comfortable bed. The bar and restaurant seem to be popular and the front-desk was helpful to us every time we needed something. The geothermal spa looked like a great idea, but we'd both forgotten swimwear so we didn't get to use. Free parking, but no free Internet.

(FYI, there seems to be a $99 NZD Monday night deal which is worth asking about if you need to extend your stay).

  • Liked — Location, convenience and comfort
  • Disliked — No free Internet
  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank JamesBeswick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
66 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed 26 October 2008

This is a typical, well functioning Novotel in a great position, close to the lake and a playground, very close to a street lined with restaurant (we tried a great Indian restaurant, excellent food and very child friendly). The pool area is small but adequate for a small child. The room and bathroom was fine, comfortable and plain, just as we like it. There was only one major drawback for us: the windows didn't open.

  • Liked — location
  • Disliked — the windows didn't open
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
Helpful?
Thank Wellingtonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Novotel Rotorua Lakeside

Property: Novotel Rotorua Lakeside
Address: Lake End Tutanekai Street, Rotorua 3215, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Luxury Hotel in Rotorua
#15 Business Hotel in Rotorua
#25 Family Hotel in Rotorua
#33 Romantic Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Novotel Rotorua Lakeside 4.5*
Number of rooms: 199
Official Description (provided by the hotel):
Novotel Rotorua Lakeside is ideally situated near the shores of lake Rotorua and withing meters of the CBD and restaurant sector.. The hotel has 199 modern, spacious accommodation rooms, some with stunning lake views, including 11 suites and the prestigious Royal suite. All bedrooms have either a king or two double beds, en-suite with shower over bath, mini bars and safes. Guests also have access to our fully equipped gym, indoor heated pool and geothermal plunge pools. Atlas cafe and restaurant is open all year round, serving guests and visitors from the extensive buffet and ala-carte dining. Our Hotel bar Clarke's is the perfect place to relax and enjoy a drink fireside or catch up with friends over a shared platter on our outdoor courtyard. ... more   less 
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Also Known As:
Novotel Rotorua Lakeside Hotel Rotorua
Accor Rotorua Lakeside
Rotorua Novotel

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