I have always enjoyed staying at various Rydges Hotels, but this one in Rotorua is in need of a Makeover. Large black human hairs on the toilet seat did not make for a good experience on entering the room. The whole Hotel seems tired and the pillows on the bed are shocking! Old and thin and no excuse for such bad pillows.
Check-in was very slow and the so called Rydges Web Checkin did nothing to speed up the process.
I was invited by Rydges to submit a survey, which I did over a week ago, in theory addressed to the General Manager (Graeme Rutherford) and I outlined as above. To date no contact back from the Hotel.
- Official Description (provided by the hotel):
- Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more less
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- Also Known As:
- Rydges Rotorua Hotel Rotorua
- Rydges Hotel Rotorua
- Rotorua Rydges Hotel