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“A tired hotel”
Review of Rydges Rotorua

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Rydges Rotorua
Ranked #46 of 92 Hotels in Rotorua
New Zealand
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“A tired hotel”
Reviewed 21 January 2012

Visited last year (2011) and it seemed "tired". Although all the basics are here it needs a refurb. Staff pleasant enough, food dull but edible.

Helpful?
1 Thank Rotoitifarm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Melbourne
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 January 2012

I agree with the person before me, this place smells is dirty and very outdated, I would rate it as a 2 star hotel. The staff are not helpful, we had breakfast included on our travel documents and they tried to charge me each day, in the end we did not even bother with breakfast. We had no towels in our room on arrival, this place was depressing and it ruined our holiday. The room was very average and did not seem clean at all.

I would not bother staying there.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank sanlau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, 19 January 2012
Hi sanlau

Sorry to read that your stay with us ruined your holiday. I have spoken with the other Department Heads about the issues you raised and we are currently working on rectifying these issues.

Thank you for your comments as well, as with out these we are unable to see where we need to improve.

Kind regards
Jemmel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Bristol
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 16 January 2012

Check in staff helpful
Our room overlooked the race course and this was a good view.
Room was quite large and reasonably clean.
Breakfast was again very average, the coffee really weak. Had around 4 cereals, some fruit mostly canned, the fresh was in whole pieces.
Considering the cost this was the worst value for money of all the places I stayed in 2 weeks in NZ.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, 19 January 2012
Hi Angey

Great to read your review of our property, good in some areas and in need of work in others. I have spoken with both the GM and F&B Manager in regards to your comments and we have taken them all on board and know where we need to improve for the future.

Many thanks and I hope you enjoyed the rest of your journeys.

Kind regards
Jemmel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 January 2012

When a hotel is this expensive you at least exspect the bathroom to be clean.The gym was old and stunk,I was really disappointed.There was bugs in the bathroom and the shower had scum and grime in it.Won't be staying here again.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ames35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jemmel R, Front Office Manager at Rydges Rotorua, responded to this review, 19 January 2012
Hi Ames35

Sorry to read that you wanted to leave as soon as you arrived and won't be staying with us again, definately not the effect we were aiming for.

I have spoken to our Executive Housekeeper as well as the rest of the Management team in regards to your comments and this is an area, where we will be focusing on in the coming months.

Many thanks for your comments as without them we wouldn't know where we need to improve.

Kind regards
Jemmel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 15 January 2012

The room we had was very generous in size as we had the King spa room. We had a three night stay here and unfortunately woke up with a spider in our bed, we spoke to reception and asked them to ensure the room was sprayed and also told them that my husband had a bite on him. So, we were a little upset when returning to our room late in the afternoon to find the room had still not been sprayed let alone cleaned. It would have been nice if someone had made a little more effort to check our room and ask how my husband was. Also, two days in a row our card would not work in our hotel door and the car park door also so we had to go to reception again and have them re-set the card. The breakfast was very nice with plenty to choose from. Overall, it was a comfortable enough stay, however for its profile we were a little disappointed.

  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KateMurray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 January 2012

Stayed 3 night over the Xmas break, with friends. Rooms were very generous in size, clean, and the mini bar selection is excellent! Just what you need after a long drive. The views of the racecourse (and a bit of the lake) were a bonus. The holiday decor in the restaurant was lovely and so welcoming. There was a great selection of food at the breakfast buffet and dinner.

The service we received throughout our stay was wonderful. One can appreciate how manic things can be over the holiday period and the staff were always cheerful. We had requested assistance with booking tours and such through the front desk and the staff were very willing to help, taking the time to clearly explain our options. We never felt rushed or unimportant. Wonderful and relaxing trip overall.

Room Tip: Try to get a room on one of the top levels with a view!
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  • Stayed December 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank CanuckinNZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 January 2012

Stayed here January 2012, Is the most filthiest hotel I have ever stayed in. No Air conditioning in my room, I asked if the delux room had A/C receptionist said no, later I found fujitsu out door units outside these rooms clearly indicating A/c. The bathroom had mould on the taps, in the grout and Filth in the air vents, all documented with Photos. At $150 per night not good!. The Gym, the hottest room in the hotel! A/c was present but did not work, Rower did not work, Exercycle, did not work. Over all tired and in desperate need of re-furb. Embarassed to be a NZder.


Read more: http://members.virtualtourist.com/m/p/m/21a976/#ixzz1j7zXKAai

Room Tip: Stay clear all together
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  • Stayed January 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank petek D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rydges Rotorua

Property: Rydges Rotorua
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#32 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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