The room was huge and although the decor is tired it was very comfortable. Would have been better to be able to see the TV from the spa bath, but hey that's not a deal breaker.
However, on going to breakfast we were told we hadn't booked the package (we had) and that we could choose between an expensive continental or an exorbitant full cooked buffet. Having argued the toss with the woman at the counter, we went back to reception who rang her and sorted it.
The food was undercooked (the "fried" tomatoes were stone cold and raw) The scrambled eggs were liquid and the streaky bacon (which did taste good) was dripping with grease and limp. My husband had to find someone as the juice bottles were all empty.
While eating I observed the woman supposedly on the front counter wandering round the restaurant completely ignoring people standing waiting to be seated. One couple spent several minutes trying to get her attention before she finally sighed and went over. The staff didn't make eye contact at any time - one walked right past this couple and could have said that she would find the maitre d', but not a word. Then she disappeared all together and another couple stood for an age before someone finally acknowledged them.
I would stay there again, but the overpriced restaurant bad service put a dampener on our weekend.
- Official Description (provided by the hotel):
- Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more less
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- Also Known As:
- Rydges Rotorua Hotel Rotorua
- Rydges Hotel Rotorua
- Rotorua Rydges Hotel