We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Spacious Rooms, but a little tired” 3 of 5 bubbles
Review of Rydges Rotorua

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Rydges Rotorua
Ranked #41 of 93 Hotels in Rotorua
Auckland
Level Contributor
70 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Spacious Rooms, but a little tired”
3 of 5 bubbles Reviewed 19 January 2014

Having stayed at this hotel numerous times in the past we were happy to get a wotif mystery hotel deal for Rydges.

Check-in was quick and easy and the reception staff were friendly and welcoming.
We had a spa room and a superior room. Both rooms were large, clean and tidy, but the bathrooms are a little dated if you're really fussed about the decor when you shower.

We had spa room 402, but unfortunately on the first night of our stay sleep was a challenge as there was a mechanical issue on the roof that produced an awful noise all night.
Management investigated and we were given another room (412) which was equally as good as the last, minus the noise.

The pool area was clean and well maintained as expected.

Overall experience was good and staff were really friendly. To be honest in its current condition it is more like a 3 star, but we don't mind and will stay again :-)

Room Tip: Spa Rms 401-416 have a good view of racecourse. Room 420 overlooks car park.
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BlacKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 21 January 2014
Dear BlacKiwi,

Thank you for taking the time to share your experience following your recent stay with us. It was a pleasure to meet you on your recent stay. The team in housekeeping were happy to learn of your comments. I look forward to welcoming you back to the hotel in the near future,

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,165 reviews from our community

Traveller rating
    292
    429
    243
    114
    87
See reviews for
403
396
36
97
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (252)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 18 January 2014

As previous posters have said the hotel room decor is dated but our room was clean and the bedrooms comfortable.
The breakfast was lovely and no queues unlike other hotels in the vicinity we have stayed in.
The bar and restaurant staff were extremely friendly and helpful ; more so than those on reception.
The beds were really comfortable, the pool great and we used the gym also. We will definitely stay here again.

Room Tip: Our room was overlooking the race course on the first floor and was very quiet with a nice view from...
See more room tips
  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kiwijo066
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 21 January 2014
Dear Kiwij066,

Thank you for taking the time to share your feedback following your recent stay with us. Thank you for your kind comments and it is a pleasure to see you enjoyed our Rise Breakfast buffett. We look forward to welcoming you back to the hotel in the near future,

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 January 2014

This hotel was just what we needed. We were only staying in Rotorua one night to break up a long drive. Our room had 2 queen beds a and the spa much to the delight of the children. The roof top pool was a great success. Buffet breakfast in the morning was fantastic and set us up well for the day. Our room was clean, a bit dated but everything functioned as it should.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lovewellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 21 January 2014
Dear Lovewellington,

Thank you for taking the time to share your feedback following your recent stay with us. I am glad you were able to have a relaxing break on your recent road trip. Thank you for your kind comments and we hope to welcome you back to the hotel in the near future,

Kind Regards,


James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Plymouth, New Zealand
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 10 January 2014

We got a very good deal so couldn't possibly complain about the price. Huge clean room and everything functioned as it was supposed to. Most importantly the bed was very comfy and even though we were facing the road there was minimal noise. The hotel is pretty tired though. The ceiling was leaking outside our room so there was a bucket just outside & bits of wallpaper peeling off on the ground floor. It needs a bit of love. We tried to get dinner on Monday night about 9.15 but things were shut although we managed to get bowls of seafood chowder which were very good. Check in and out service efficient.

  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lazzaNP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 13 January 2014
Dear IazzaNP,

Thank you for taking the time to share your experience with us. I will follow up with the team in the restaurant as our usual restaurant hours are until 10pm daily, and the team in maintenance have already repaired the ceiling. We do look forward to welcoming you back to the hotel in the future,

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whakatane,New Zealand
Level Contributor
116 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 7 January 2014

The recent reviews were not that good but having stayed there some years ago I knew that the rooms were exceptionally roomy with 2 large double beds with most rooms also having a spa bath.Only 1 comfortable chair with loads of space for another.A table with 2 chairs and a frig. but no plates or cutlery other than 2 mugs and small spoons.
The beds were comfortable but some outside noise from the gap under the door.Good value for $150 per night.The hotel is some distance from downtown but there is an excellent if expensive restaurant ,Urbano, immediately opposite, A 15-20 minute walk to the main restaurant area down near the Novotel hotel

Room Tip: a better view from the upper floors facing the racecourse
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ROBERT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 13 January 2014
Dear RobertChappel,

Thank you for taking the time to share your experience with us. We look forward to welcoming you back to the hotel in the near future,

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 6 January 2014

To say that this is a 4 star hotel is an absolute joke. After they lost our room reservation on checkin they 'upgraded' us to a deluxe room. This room had a spa bath that was so dirty and covered in springtails (little jumping flee like insects) we didn't go near it. The air-conditioning was broken in the room and when we complained they told us we were lucky to even have the option of air-conditioning as none of the other room have it. Then to top it all off we found a cockroach on the wall in the curtains. You should avoid this hotel at all costs. See the pictures I have attached showing the poor state of the bathroom and a picture of the cockroach too. The staff couldn't even care less when we complained too.

Room Tip: Avoid all rooms, and go to ANY other hotel in the area.
See more room tips
  • Stayed January 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 7 January 2014
Dear Ian R,

Thank you for taking the time to share your experience with us. I would appreciate it if you could contact me either via email james_billing@rydges.com or directly on 07 349 5380 to discuss this poor experience further.

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Rotorua hotels

Hotels you might also like...
Travellers also viewed these Rotorua hotels
1.2 mi away
Novotel Rotorua Lakeside
0.7 mi away
Sudima Hotel Lake Rotorua
0.8 mi away
Holiday Inn Rotorua
Holiday Inn Rotorua
#20 of 93 in Rotorua
4.0 of 5 bubbles 774 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Millennium Hotel Rotorua
1.7 mi away
Lake Rotorua Hotel
Lake Rotorua Hotel
#48 of 93 in Rotorua
4.0 of 5 bubbles 227 reviews
0.8 mi away
Quest Rotorua Central
Quest Rotorua Central
#1 of 93 in Rotorua
5.0 of 5 bubbles 660 reviews
Show Prices
Show Prices
Show Prices

Been to Rydges Rotorua? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Rydges Rotorua

Property: Rydges Rotorua
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#31 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Odigeo, Agoda and TravelUp so you can book your Rydges Rotorua reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing