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“Value for money”
4 of 5 bubbles Review of Rydges Rotorua

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Rydges Rotorua
Ranked #44 of 93 Hotels in Rotorua
Auckland Region, New Zealand
Level Contributor
281 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Value for money”
4 of 5 bubbles Reviewed 7 May 2014 via mobile

I thought it would be muçh more than it was and the room was huge with massive beds. Superior mattresses and pillows and a great heated indoor pool and spq.
I found the bartender was preoccupied taking photos of cocktails than serving and would have liked more personality and interest from him.
Horrible dinner in the open plan bistro but excellent breakfast.
Yes I will be back but I wont be eating at Atrium (separate review submitted)

Stayed May 2014, travelled on business
Helpful?
1 Thank crocteaser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 11 May 2014
Dear Crocteaser,

Firstly thank you for taking the time to share your experience both in the Atrium and within the hotel. I would appreciate if you could contact me so I can follow up further on your experience within the Atrium, my email address is james_billing@rydges.com. We look forward to welcoming you back to the hotel,

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,170 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
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  • Any
English first
Auckland Region, New Zealand
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 5 May 2014

We have stayed in Rydges Rotorua twice for many days with our family and each time have enjoyed it.

Both trips we booked a spa superior room, the rooms are HUGE, even with the two queen beds, a trundle bed, dining table, dresser set and bedside cabinets there is still room for both our children to spread out on the floor and colour in! Would highly recommend getting the rooms with a separate spa room, just perfect to relax in over looking the city and race course in the evening. The decks are stunning in the warm weather to sit and watch the sun rise or set as well.

Kids ADORE the swimming pool, with a large pool for swimming, splashing and making a lot of noise....a small pool for toddlers and a great hot pool there was a pool for everyone.
Breakfast is amazing so long as you are in early (we went late once and there was next to no food left!), and we dined many times for dinner and enjoyed the meals each time.

The restaurant staff at dinner time were super friendly and accommodating of young children, breakfast is very manic so staff are quite stressed!

The rooms and facilities are tired, but for the price of accommodation, how large the rooms are and just how great it is for families we would definitely stay again.

Room Tip: Level 4 rooms with Spas are great!
See more room tips
  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shecrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 11 May 2014
Dear Shecrow,

Thank you for taking the time to share your experience. The team appreciated your balanced review and were happy to learn your family had a great stay. I have followed up with the team in relation to your comments around breakfast. We look forward to welcoming you and your family back to the hotel in the near future,

Kind Regards,

James Billing
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 2 May 2014

I stayed here for two nights while my daughter was on a mountain bike holiday. I felt very comfortable straight away. The room was quite large with two double beds. Also chairs and a table. Tea and coffee making facilities and a useful fridge also present. The large ceiling fan kept the room cool and the windows opened.
I had my evening meals in the restaurant. A big thank you to Destiny who worked so hard and served some amazing meals ...and desserts!
Also a big thank you to Daniel on reception for going above and beyond to give me peace of mind that my smoke alarm was working.
This hotel was very central between the hot springs and geysers and the main shopping centre. I will definitely stay there again

Room Tip: I was on the fourth floor near the pool, handy, but if you want a view and balcony ask for a racecou...
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  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank helibug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 11 May 2014
Dear Helibug,

Thank you for taking the time to share your experience. Destiny and Daniel were excited to get a mention and I have personally thanked them on your behalf. We look forward to welcoming you back to the hotel in the near future.

Kind Regards,

James Billing
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Louis
Level Contributor
225 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed 29 April 2014

Located pretty close to the central area of Rotorua, where all the shops, restaurants and the museum are. About a 20 minute walk, along a straight and level street. Rooms very spacious, good baths, quiet and comfortable. The Atrium hotel restaurant was decent, quite good fresh fish. The breakfast buffet was somewhat drab.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GreggSt_Louis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 30 April 2014
Dear GreggSt_Louis,

Thank you for taking the time to share your experience following your recent stay with us. I appreciate your comments and I have followed up with the team. We hope to welcome you back to the hotel on your next return trip to New Zealand and we wish you a safe trip home.

Kind Regards,

James Billing
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waimauku, New Zealand
1 review
4 of 5 bubbles Reviewed 27 April 2014

This was the first time we had ever stayed in a hotel in Rotorua. Usually we stay in motels. The Rydges was cheaper even with the full breakfast for everyone. The room was big. The kids loved the pool. We thouroughly enjoyed our stay. We will definitely stay again.

Room Tip: 4th floor rooms have high ceilings
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 30 April 2014
Dear Tracey B,

Thank you for taking the time to share your experience. The team were excited to learn you and your family had a great stay and in particular made full use of our indoor swimming pool. We look forward to welcoming you back to the hotel on your next return trip to Rotorua.

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 25 April 2014

My son and I arrived for two days to find we had been up graded to a King Spa Suite at no extra cost to us. We were dwarfed by the share size of what appeared to us to be more like an apartment. We soooo enjoyed our time here. The staff were very friendly, the food was very good and the breakfast menu is plentiful with a plus.
Thank you Rydges for supplying us both with a "happy" and very affordable experience.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Vallows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 30 April 2014
Dear Vallows,

Thank you for your kind comments and the team were excited to learn you and your son had a great stay with us. We look forward to welcoming you back to the hotel in the near future,

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed 24 April 2014

We have stayed here before and have always had a great time and the service has been fantastic. This trip the service was dreadful, however this rests with the management not the poor staff who appear to have been thrown in the deep end. We stayed on Good Friday night and were told the bar was closed due it being Good Friday despite the fact there was a poster in our room telling us to come to the bar between 5 and 7 for Happy Hour. They did say we could get a drink from the restaurant and sit down What appeared to be the waitress from the dining room served the drinks not something i think and the other 6 people waiting she had done before She told me she would get more Lemon as she felt the lemon in the bar was old. When she asked her manager to get the lemon he said no just give her the lemon from the fridge. WHAT Rydges you need to up your game Simple fix would have been to leave a note in the room to say due to Good Friday the bar was closed however room service was available. THe rooms are huge but tired and the TV did not ge the stations advertised. ON the plus side beautiful beds

Room Tip: Ask for a room facing the racecourse. Beautiful waking up to the sound of the horses training in a...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon and Doug M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this review, 30 April 2014
Dear Sharon & Doug M,

Thank you for taking the time to share your experience. I have tried to contact you to discuss your experience further with no luck. Please do contact me my email address is james_billing@rydges.com.

Kind Regards,

James Billing
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Rydges Rotorua

Property: Rydges Rotorua
Address: 272 Fenton Street, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#32 Luxury Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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