We booked on wotif and we got paid for an upgrade to a deluxe spa room free wi-fi, midday checkout and welcome drinks for two. Well we just checked in and as soon as we came in to the room it smelt like chlorine and very stuffy. The room is next to Fenton rd which is the main rd and we got a dodgy, dark room at the end of the hotel on the ground floor. The ground floor mind you is below reception...... I couldn't stand the smell so I went back to reception to see whether we can change the room....of course they could not help us as they said they were fully booked....he suggested a fan which doesn't seem to be working very well. You cannot get the chlorine smell away.....it still stinks. It's a joke and don't think when you book you will be up graded to a DELUXE spa room when in fact in could be at the bottom floor and the room at the end of a noisy street. I am really disappointed and I will never come back here again and will be telling my friends not to come here either. I will think twice also about booking with Wotif because it is very mis-leading. This hotel needs a good renovation definitely not four-five star. The spa is old and handles on taps are rusty and old. I would never get into that spa. I'm just glad we are only here for one night!!!! A disgusted customer and service was horrible, and the guy I dealt with was suppose to be the duty manager.
- Official Description (provided by the hotel):
- Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more less
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- Also Known As:
- Rydges Rotorua Hotel Rotorua
- Rydges Hotel Rotorua
- Rotorua Rydges Hotel