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“Surprisingly Good”
Review of Rydges Rotorua

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Rydges Rotorua
Ranked #46 of 92 Hotels in Rotorua
Reviewed 5 August 2014

We got a great deal on this hotel, and booked a spa room. The room was relatively old, but everything was clean, worked well and the room was massive. The spa bath included in our room was a good size and in its own room/conservatory looking out across the racecourse area by the hotel, but still fairly private. It is away from the bathroom which is inside the main room, therefore nice to relax in with a glass of wine. The bed was also massive and very comfortable. We also received a complimentary drink as part of a mid-winter deal we booked. The staff were all very nice and helpful. The only issues were that the back door access from the car park didn't seem to work with our room passes all the time, plus you cannot access the hotel from the rear car park until you have checked in and received this pass. It may be worth them installing an intercom to reception here to avoid a trek around the building for check-in having already parked at the back. The hotel is not in the centre of Rotorua, but it is only a 10 minute stroll down the main road and is also close to the Polynesian Spa. We didn't eat here, but the bar area seemed nice and the restaurant was busy despite it being low season. It is also worth noting (as mentioned in other reviews) that the hotel is very warm, due to the free thermal heating, which was very pleasant when we stayed as it was cool (10 degrees C) outside, however I wouldn't like it to be that warm on a warmer day. We were able to regulate our room temperature fairly easily due to opening outside windows and it being a large space anyway. I would stay here again for the value versus quality experienced.

  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank SHCollins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this reviewResponded 7 August 2014

Thank you SHCollins, for taking the time to share your feedback. The team were happy to learn you had a good stay with us, and I have taken on board your comments around the entrance from the car park. We wish you a safe trip home and hopefully we will be able to welcome you back to the hotel in the near future. Kind Regards, James Billing, General Manager

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644 - 650 of 1,224 reviews

Reviewed 4 August 2014

Very nice excellent bed great bar and dinner within complex very nice dinners breakfast ok thanks again kiwi back home very impressed new girl was as well thanks again Chris and Andrew de cleene well looking forward to bring family back home

Room Tip: Just ask and you shell receive
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
Thank Andrewdecleene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this reviewResponded 5 August 2014

Thank you Andrewdecleene, for your kind comments. Daniel and the team were proud to read your feedback. We look forward to welcoming you and your family back to the hotel in the near future. Kind Regards, James Billing, General Manager

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Reviewed 4 August 2014

We had a lovely stay at the Rydges hotel. Only issue we had was the room and hotel corridors were too hot. Lovely staff and very helpful. Daniel in the bar area was a very helpful and a wonderful example of providing excellant customer care. While have a drink in the bar before heading out for the evening we were offered a beautifully presented complimentary platter of nibbles - it was a lovely touch and a great way to start the evening. Had a beautiful breakfast the following morning in the restaurant with wide selection of food (hot & cold).
Would totally recommend the Rydges in Rotorua, lovely staff, wonderful service and amenities.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel
Thank RoxyS66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this reviewResponded 5 August 2014

Thank you RoxyS66, for taking the time to share your experience. Daniel and the team were wrapped to read your comments. I have followed up with the team in relation to the heaters in the corridors, the weather has been a bit hard to predict. We look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing, General Manager

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Reviewed 3 August 2014

My husband, myself and our 18 month old spent one night here recently. The room (twin spa room) was great - very warm in this cold winter, the high ceilings add an illusion of more space, a deck, and of course the spa - in its own separate room.
We were there for an event in Rotorua, and 3 other families were also attending with us. We arranged for our four room to be next to each other, directly opposite the pool on level four. No problems! We also all had late check-out, 1pm.
The buffet breakfast was ok, pricey for $29 walk-in in my opinion. The lady managing the dining room for breakfast that morning was rude and a quite unaccommodating, but then it seemed the coin would flip and she'd be super-nice. Make what you like of that.
Overall though, we had a great time - mostly because of the great thermally heated pools and the great company.

  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank MissKKTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this reviewResponded 5 August 2014

Thank you MissKKTA, for sharing your feedback following your recent stay. The team were happy to learn you had a good stay with us as well as enjoyed our heated pools. In relation to your comments around breakfast I have followed up with the team in the restaurant. We look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing, General Manager

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Reviewed 3 August 2014

Stayed 1 night recently. loved the clean, spacious rooms. Friendly, hassle free checkin. All staff members I encountered were friendly and very accommodating. This hotel is now a firm favourite and I look forward to staying here again !

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank RMT01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this reviewResponded 5 August 2014

Thank you Rangimarie01, for your kind comments. The team are wrapped to be your favourite and we look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing, General Manager

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Reviewed 3 August 2014

Stayed for 3 nights in very large room with 2 children and my daughter. We had a balcony with table and chairs and a very large bathroom with spa bath. The staff were so friendly and very efficient. I couldn't fault the hotel. The staff ,accommodation , and service were 5 star. We had 2 free drinks at the bar and special pink panthers for the grandchildren on the house. Would definitely recommend Rydges as a family destination. My grandchildren wanted to go to the indoor pool and hot spa pool every day. They loved it. Will definitely stay again.

Room Tip: Ask for the 3rd floor. Gym and only 1 floor from the pool and hot spa.
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Lavendula61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this reviewResponded 5 August 2014

Thank you Lavendula61, for your kind comments. The team were proud to learn you and your family enjoyed the pink panthers and hot pools. We look forward to welcoming you back to the hotel in the near future. Kind Regards, James Billing, General Manager

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Reviewed 2 August 2014 via mobile

We booked on a deal $99 pn. I assumed all the website boasted was too good to be true hence I prepared myself in advance for disappointment...it never came...everything was perfect from the moment we arrived! Room: spacious, 2qn beds firm and luxurious with a wonderful five pillows on each,small flat screen TV, small kitchenette, shower in bathroom with double basins,balcony with table & two chairs over looking the racecourse,quiet,peaceful and a two person spa bath in a tiled room just between the bedroom and balcony, pure bliss!! Rooms cleaned on time...full mini bar. Food: good cocktails at Mezz bar however the bar atmosphere is dead and worse so when they play sport instead of music. There was-only buffet avail when we dined in at the restaurant which was disappointing as no a la carte avail anyhow food was good very nice actually wonderful array to choose from soup, veg, BBQ kingfish, butter chicken,rice,potatoes,hot ham on the bone, lamb cutlets, beef skewers, salads,sushi and dessert of tiramisu,choc mousse, apple crumble, choc cake, ice cream with many toppings to choose from, tea and coffee ah it was good, do good I broke paleo for this food! Pool is a heated lap pool very nice, gym is tiny only 1 rower, treadmill, weight machine and bike suitable for 2-3 ppl max at any time. Overall 9/10 really great stay. Thanks Rydges we will be back!

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Monique-of-Auckland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James B, General Manager at Rydges Rotorua, responded to this reviewResponded 5 August 2014

Thank you Monique-of-Auckland, for your detailed review. The team were proud to read it was near perfect and I want to acknowledge your comments around the a la carte and bar. We will look into what we changes we can make here, and look forward to sharing these with you on your next return stay. Kind Regards, James Billing, General Manager.

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Additional Information about Rydges Rotorua

Address: 272 Fenton Street, Rotorua 3201, New Zealand
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Rotorua
#30 Family Hotel in Rotorua
#33 Luxury Hotel in Rotorua
Price Range: £62 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Rydges Rotorua 4*
Number of rooms: 135
Official Description (provided by the hotel):
Rydges Rotorua is located in a park like setting on the edge of the city's Racecourse. The hotel boasts panoramic views towards Lake Rotorua and Mokoia Island. Along with the most spacious guest rooms in the city, offering FREE WIFI, the hotel also has extensive catering facilities, including the Atrium Restaurant and Bar, Mezz Bar, 24 hour room service and over 560sqm of function. The hotel is within easy walking distance of the city centre, Convention Centre and many of the city's main attractions are a short drive away. ... more   less 
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Also Known As:
Rydges Rotorua Hotel Rotorua
Rydges Hotel Rotorua
Rotorua Rydges Hotel

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