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Holiday Inn Rotorua
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Reviews (980)
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All reviewsthermal villageshuttle buswhakarewarewa maorite puiaroom servicegeothermal areabuffet dinnerthermal reservefree wifisulphur smellstandard roomheated poolcomfortable hotelhot springsstayed here for nightstown centrethermal pools
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765 - 770 of 980 reviews
Reviewed 2 May 2013

This is by far one of the best Holiday Inns I have ever stayed at. I think it really ranks with Crowne Plaza. The hotel is great value with large very clean rooms, friendly staff, good dining with and free car parking. I would definately stay here again

Room Tip: Try and get a room overlooking the thermal springs
  • Stayed: April 2013, travelled as a couple
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Thank Swannie47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 20 May 2013

Dear Swannie47,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. It is good to know you rate us one of the best Holiday Inns you have ever stayed at. I am pleased you found great value here with our large clean rooms and friendly staff, and we look forward to welcoming you back the next time you travel our way.

Kind regards,

Kent Breeze
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2013

Only stayed 1 night, 2 adults and 2 children in 1 spacious room, stunning view of thermal area from our window. Very pleasant staff, helpful with directions and things to do. Offered 2 for the price of 1 drinks vouchers. Children eat free with adults, which is a special bonus especially when 1 only eats a slice of bacon! We would have likedto stay longer and would certainly choose this well priced hotel again.

Room Tip: Ask for a room with the view of the thermal activity
  • Stayed: April 2013, travelled with family
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Thank Gerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 20 May 2013

Dear Gerry H,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. It sounds like you experienced good value for money during your recent stay with us, and I am pleased you enjoyed the stunning view from your room, and the helpfulness of our staff. It is good to know that the extra value packages we offered were well utilised and appreciated, and we look forward to welcoming you back soon.

Kind regards,

Kent Breeze
General Manager

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Reviewed 26 April 2013

Stayed one night with my partner at this hotel - reception staff were very welcoming. The lift has big plastic push buttons and is pretty small and clunky feeling for modern standards. There were LOTS of coach tourists from, I think, China and this didn't make for a particularly restful stay - in the evening sat on the sofa with a drink a large group arrived back at the hotel and proceeded to take photos of the fireplace with me in the middle of the picture - this felt a little intrusive! Appreciate this is not the hotel's fault -coach tourists must bring in a lot of business so it's important to keep them happy I suppose. I might suggest trying a slightly cheaper motel next time if only staying a night or so.

Stayed: April 2013, travelled with friends
Thank Love_flying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 20 May 2013

Dear Love_flying,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. I am pleased you found our staff to be welcoming, and sorry that you found the behaviour of some of our guests to be a little intrusive. I guess you and your partner must have looked quite idyllic, relaxing in front of the fireplace, for the people in the tour group to want to capture the scene in a photograph. I hope this didn’t diminish the enjoyment of your stay too much. Thanks for sharing your experience. It’s good to receive different perspectives, and we look forward to welcoming you back when you next travel our way.

Kind regards,

Kent Breeze
General Manager

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Reviewed 25 April 2013

We spent three nights here while visiting Rotorua, it was excellent, staff were very efficent and always helpful, very knowledgable regarding local tours and attractions. rooms delightfully clean and welcoming and lovely pool and spa area. Not in the heart of town, but only a short drive to most things.

  • Stayed: April 2013, travelled with family
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Thank Gems151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 20 May 2013

Dear Gems151,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. It is good to know you enjoyed an excellent stay with us, and we look forward to welcoming you back the next time you travel our way.

Kind regards,

Kent Breeze
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2013

After a number of stays at this hotel in recent times,( including in its previous incarnations ,before its current branding as a Holiday Inn), we are pleased to report that it remains an excellent, and good value,venue in Rotorua.
The reception area and staff are immediately welcoming.
Although a little way out of the CBD ,the hotel is well served by its regular,free shuttle bus into town ( and back ) .
Its position is generally quiet and peaceful, with the possible exception of the arrival and departure of tour buses at the front of the hotel.
Views over the nearby thermal attractions from the rear of the hotel ( particularly from the upper floors) are expansive and impressive - especially when the geysers are active.
Rooms in the main body of the hotel are comfortable and well appointed - if a little on the small side for a long stay.
Most recently, we have stayed in high floor,thermal reserve, view rooms which have a superb king-size bed and a small balcony, to maximise the aspect.
There is a newer wing of rooms adjacent to the swimming pool and surrounding lawns ,which we have not personally experienced,but note that these rooms do not have balconies.
The thermally heated swimming pool and spa pools are great ( although,some good changing rooms in the pool area would be an advantage).
The staff are universally friendly,knowledgeable and accommodating. We cannot not speak highly enough of the hotel service at all levels ( with a special mention to the concierge,Brian , who also drives the shuttle bus).
We have not recently dined at the hotel restaurant, " Chapmans", in the evening,but can totally recommend the hotel breakfast which is fresh,varied and caters for all tastes.
This is our " Go To" hotel in Rotorua (and we have stayed in a few ! ).

Room Tip: We would personally recommend ,high floor ,thermal view rooms, with balcony, in the main body of the hotel, in preference to rooms overlooking the front of the hotel ,where tour buses can sometimes cause some noise.
  • Stayed: February 2013, travelled as a couple
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Thank 310HilaryW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 20 May 2013

Dear 310HilaryW,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. It’s great to know that we are your ‘Go To’ hotel in Rotorua, and rewarding to read that you have stayed numerous times and consider ours to be an excellent, good value hotel. Thank you for your feedback. We look forward to welcoming you on your next return.

Kind regards,

Kent Breeze
General Manager

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