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“Value hotel with excellent customer service”

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Holiday Inn Rotorua
Ranked #18 of 92 Hotels in Rotorua
GreenLeadersBronze level
1 review
“Value hotel with excellent customer service”
Reviewed 19 July 2013 via mobile

Hotel staffs were all very friendly, and extremely helpful when we found our car tyre was punctured.
Hotel itself was clean and the buffet breakfast was very good. We will definitely recommend to others.
Thank you Holiday Inn Rotorua for making our stay enjoyable.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pjandc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, 22 July 2013
Dear Pjandc, thank you for your great feedback, it is greatly appreciated and I will ensure the team members who helped with your tyre are recognised, thank you Kent
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (200)
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Auckland
Level 5 Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 July 2013

I stayed here while attending a conference at another venue. The hotel is very nice, clean and fresh however it is situated next to a thermal area and consequently the smell is quite overpowering.
It seems to be everywhere, room, lobby and when the elevator door opens the smell comes wafting out.
I know Rotorua is renown for the thermal areas and associated odor but this was extreme, even outside of the hotel it was not as bad and a couple of blocks down the road there was no noticeable smell.

  • Stayed July 2013, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Felix2000nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, 14 July 2013
Dear Felix2000nz,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. I am pleased you enjoyed our clean and fresh Hotel. Being located next to the Geothermal reserve, the smell of sulphur can at times be noticeable around the hotel dependent on the atmospheric conditions at the time – though generally not to the degree that you experienced. I am sorry that it impacted negatively on your time here, and trust it contributed a unique aspect to a memorable stay in Rotorua!

Kind regards,

Kent Breeze
General Manager
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Takanini, null, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 June 2013

Our family just spent 2 nights at the holiday inn Rototrua it was the best place ever hospitality excellent the rooms and the beds unspeakable if i had a trailer i would have taken the bed home..... The staff in the restaurant were absolutely helpful and amazing Lavina Erina was a pleasure to have met you your customer service is outstanding I will definately highly recommend the Holiday Inn and we will most definately be back thank you

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank 68RamyM68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, 4 July 2013
Dear 68RamyM68,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. I am pleased you enjoyed the comfortable bed and warm hospitality of our staff. Thank you for making special mention of Lavinia and Erina, we will ensure they are recognised appropriately for their outstanding customer service, and we look forward to welcoming you back the next time you come to stay.

Kind regards,

Kent Breeze
General Manager
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Auckland, New Zealand
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 June 2013

I stayed two nights at the Holiday Inn Rotorua when exhibiting at a conference and I experienced the best service I have ever encountered at a hotel. The staff are friendly, helpful, courteous and appear to genuinely enjoy working at the Holiday Inn. I was amazed on multiple occasions at the extra lengths the staff went to in order to assist me, most often without being asked. I had many conversations with others at the conference who had the same experience. If there's one thing the Holiday Inn knows how to do well, it's service with a smile.

My room was modern, clean and very comfortable, and I enjoyed an excellent nights sleep. The only criticism I have with the room is that when it was serviced the staff curiously removed the bar soap from beside the basin and replaced it with a new wrapped soap - which was uneccessary and wasteful.

The food was outstanding, and once again, the waiting staff offered exceptional service. I am allergic to kiwifruit so I enquired with a staff member as to whether they had a pavlova (my favourite dessert and part of the buffet at our private function) in the kitchen that did not have kiwifruit on it. A chef came out to talk to me, said they didn't have any more pavlova, but would see what she could do. A few minutes later I was presented with a plate of six large meringues which she had managed to find. This really blew me away. Then I discovered in talking to her that rather than create a couple of gluten free options when asked to accommodate guests at the function who required gluten free meals, she adjusted the recipes of the ENTIRE BANQUET to make ALL the dishes gluten free. The initiative and effort that was undertaken is simply remarkable and in my mind the benchmark standard of service.

The standout facilities are the devine heated outdoor pool and the outstanding function room!!

When I return to Rotorua I will be staying at the Holiday Inn and I wholeheartly recommend it to all.

Room Tip: My deluxe room on level 5 was excellent!
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank kiwisara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, 4 July 2013
Dear kiwisara,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. We appreciate you taking the time to share your experience, and for mentioning our friendly and helpful staff – especially our very thoughtful chef. I will enjoy sharing your feedback with the Team and look forward to welcoming you back the next time you travel our way.

Kind regards,

Kent Breeze
General Manager
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Edinburgh, United Kingdom
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 23 June 2013

Stayed her in May 2013 for a couple of nights. Our room was great, very modern and well appointed. The hotel is what you would expect of a large 4 star hotel with all amenities and a good restaurant. The staff were all great, very friendly and helpful.. The only drawback is the charges for Wifi, mind you all the hotels do the same.
We left clothes in our room and the staff were good enough to forward them to our hotel in Sydney.

Room Tip: There is limited free wifi in the lobby.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BillH41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, 25 June 2013
Dear BillH41,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. I am pleased you enjoyed your modern and well-appointed room, and appreciate your mentioning our very friendly and helpful staff. Thank you again for taking the time to share your experience. We look forward to welcoming you back the next time you travel our way.

Kind regards,

Kent Breeze
General Manager
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toowoomba
Level 5 Contributor
66 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 18 June 2013

We arrived at this hotel in the pouring rain on a cold Saturday afternoon. Whilst it wasn't that hard to find the finger board on the main road could have been a little bigger and before the turning. This hotel is on the outskirts of town and you will need a car if staying here. I have mixed feeling on this hotel, checking in we were offered an upgrade for $50 for a premium room with Internet access for 12 hours. the room was clean and comfy and a reasonable size. We were on the 5th of the original hotel so it did look quite dated. There are three lifts that are very small which was a problem around 5 pm when the tourist coaches arrive. The hotel must cater for loads of tourist as the buses kept coming. We had to wait quite a long time for these people to clear the foyer and be able to use the lifts. We ate dinner in the restaurant early but breakfast was chaotic with tourist all trying to meet a bus deadline. There is nothing wrong with this hotel the staff are friendly and very helpful but I would prefer to stay closer to town as that you can walk to restaurants, cafe's and the attractions. Check out the beautiful parks, museum and if you have the time do a day trip to White Island, it's well worth the money.

Room Tip: You need transport if staying here.hotel is out of town
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  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
1 Thank traveller0134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, 18 June 2013
Dear Traveller0134,

Thank you for choosing to return to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor. It is good to know you had a pleasant stay and found our staff to be friendly and helpful. We are a short drive from the hustle of the town centre, adjacent to the Geothermal Reserve, and offer a courtesy van to transport guests to and from the information centre regularly throughout the day. It is great to see you managed to experience some of the great local attractions in the area and we look forward to welcoming you back to Holiday Inn Rotorua the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
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Auckland Region, New Zealand
Level 5 Contributor
84 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 9 June 2013

Our second trip to Rotorua this year and our accommodation here was much more pleasant. When you check into/book into a Holiday Inn you expect there to be a certain standard and it was met. Though our room was not large it was comfortable with two queen size beds, a selection of pillows, an adequate clean bathroom with shower over the bath and a lovely view over looking the thermal valley. The outdoor thermal pool was a hit with the kids- the only downside is given the pool is open to 10pm each night and our room overlooked the pool, the noise carries if there's many people in the pool til late. Its no frills with no mini bar- only basic tea and coffee facilities but the room was fine. Very friendly check in staff.

Room Tip: Get a room overlooking the thermal valley reserve.
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fussytraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GManagerRotorua, General Manager at Holiday Inn Rotorua, responded to this review, 10 June 2013
Dear fussytraveller2,

Thank you for choosing to return to stay at Holiday Inn Rotorua and for taking the time to place feedback on Trip Advisor. It is good to know you enjoyed a pleasant stay and that the heated pool was a hit with the kids! Thank you for mentioning our friendly staff; we look forward to welcoming you back to Holiday Inn Rotorua the next time you come to town.

Kind regards,

Kent Breeze
General Manager
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Additional Information about Holiday Inn Rotorua

Property: Holiday Inn Rotorua
Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in Rotorua
#16 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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