I booked the deal that includes breakfast which worked out well for us.
Check-in procedures smooth, room comfortable.
The hotel provides the impression of being tidy, comfortable and well appointed without being pretentious, which I really like. EG being able to relax as if you were at home.
Had a bit of an issue on the first night with a clown in the next room and noise - mentioned in passing to the duty manager Nick the next morning and boom just like that he arranged a new room which proved to be much better for the second night. Thanks Nick.
My daughter loved the pool and the buffet, especially the dessert (go figure). Have to say though it was all good; very nice. And good to relax in a 33 degree pool at the end of a long day.
The aspect that made the biggest and best impression was the staff though. Thinking in the restaurant as well as elsewhere, these people were practical, approachable and genuinely friendly and held guest comfort as very important, it was plain to see.
The weekend away was to celebrate my daughter's birthday so I was keen for the accommodation to be up to scratch. In hindsight now I am very happy to have selected the Holiday Inn at Rotorua and will do so without hesitation again.More