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“Great for Family weekend treat” 4 of 5 bubbles
Review of Holiday Inn Rotorua

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Holiday Inn Rotorua
Ranked #20 of 93 Hotels in Rotorua
GreenLeadersBronze level
Hamilton, New Zealand
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great for Family weekend treat”
4 of 5 bubbles Reviewed 6 November 2013

We have stayed a couple of times at the Holiday Inn at Rotorua now, and each time has been great. It has a heated outdoor pool which the kids love and a couple of hot spa's which are good for the adults. The rooms are nice, nothing over the top, but have everything you need and reasonably modern and spacious.
It is right nest to Whakawerawera thermal park, if you want to do the tourist thing. And is close to the Redwood forest and Blue lake, 5-10min drive, which are great for walks, moutain biking and lovely scenery etc.
It is about a 5min drive from town, probably too far to walk comfortably, if you dont have a car I think the hotel has a shuttle service.
It has a great buffet breakfast and we have had dinner in the buffet as well, whcih again the kids loved, mainly for the desserts!
We would definately stay here again.

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank NatMac_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 10 November 2013
Dear NatMac_12,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you all enjoyed your time with us, especially in the Restaurant and Pool area. Thank you for sharing your experience. We look forward to welcoming you and your family back soon!

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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772 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
Singapore, Singapore
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 31 October 2013

The rooms were a welcome relief after a long day of driving from Auckland with stops in Hobbiton and Waitomo caves. We arrived here in the evening and were quickly checked in. We went to visit Polynesian Spa which was a wonderful experience. Celebrated my wife's birthday in style ( she was floored :)) ending with a candle light dinner. Next day early morning we visited Whakarewarewa: The Living Thermal Village and as the name goes, its really living with geothermal activity. Best part- its right at the backyard of the hotel.
Some reviewers have complained about the stench of sulphur in the air...but that's present in general in the air of Rotorua.
I can recommend this hotel for its location, very quiet, and the staff were very, very helpful no matter what the request. The hotel is children friendly and the swimming pool was a highlight for the children, very nicely heated and would have to be the biggest in town. The rooms were spotlessly clean and as expected. We will be back again

  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pratik M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 3 November 2013
Dear Legolas26,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us in our handy location. It is good to know your family really enjoyed the Pool area and appreciated our helpful staff. Thank you for sharing your experience. We look forward to welcoming you and your family back soon!

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Plymouth, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 29 October 2013 via mobile

Went to the restaurant with my friends on 28th,Oct night. staff are nice, table setting is good. But the buffet hot food was not very good. Food is warm not hot enough, beef and chicken are quite dry, fish is salty, don't like it!!! But the dessert is excellent, at least we can have something to eat.

Stayed October 2013, travelled with friends
Helpful?
1 Thank Zhu N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 3 November 2013
Dear Zhu N,

Thank you for choosing to stay at Holiday Inn Rotorua and for taking the time to place your comments on Trip Advisor. I am disappointed to read that the hot buffet food was not to the expected standard, that must have been frustrating for you and I apologise for the inconvenience caused. I am pleased that the dessert buffet was more enjoyable for you, and look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 October 2013

After spending a great deal of time searching for a suitable venue in Rotorua for a hotel with 1, adjoining rooms, 2: A heated swimming pool the Holiday inn ticks all the boxes. I can recommend this hotel for its location, very quiet, and the staff were very, very helpful no matter what the request, the breakfast will leave your kids set up well for the day. The hotel is children friendly and the swimming pool was a highlight for the children, very nicely heated and would have to be the biggest in town. Many swims were had and a great way to burn off energy for them. The rooms were spotlessly clean and as expected. We will be back again. Thank you to the staff there for a great trip, we will be back, Matt Higgs

  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank matt h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 22 October 2013
Dear Matt,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

It is good to know your family really enjoyed their time here. I am pleased they made the most of our heated pool, and breakfast buffet (a really good way to stoke their little engines for the day).

Thank you for mentioning our helpful staff, we appreciate you taking the time to share your experience and look forward to welcoming you all back soon.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Holbrook
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 16 October 2013

We have spent 5 nights at the Holiday Inn for the World Angus Forum. While the hotel is not glamorous, it is spacious and the facilities are well cared for. The staff are very efficient and everything we requested was catered for. Our only hint is to make wireless available in the rooms free of charge which we are finding is the world standard.

  • Stayed October 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank anguscows
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 17 October 2013
Dear anguscows,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, and thank you for your feedback. We presently offer free internet access for Gold and Platinum IHG Rewards club members, and from 01 January 2014 will also offer free internet access for all IHG Rewards club members. Thank you for sharing your experience. We look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

We planned this trip only 1 week before going and loved it - we were impressed with the hotel over all.
Staff were friendly and helpfull.
Hotel Resturant was amazing, we had dinner and breakfast there. My husband commented "if I knew the food was this good I would have starved myself first"
The hotel was kid friendly, the heated pool was hours of entertainment for the kids which meant we were not spending a fourtune to keep them busy.

Room Tip: We had a room in the 800's which has amazing views over looking the Maori Village.
See more room tips
  • Stayed October 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hutas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 9 October 2013
Dear Hutas,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, especially in the Restaurant and Pool area. Thank you for sharing your experience. We look forward to welcoming you and your family back soon!

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guernsey, United Kingdom
Level Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 7 October 2013 via mobile

If you want the reliability of a big international hotel chain in a town with lots of motels then this is a good choice. We booked a deluxe room which was on the 4th floor with good views over the town. It was clean and modern, with air conditioning, a good choice of tv channels, a spacious bathroom with a shower over the bath, and a good wifi signal - there was 30 minutes free wifi per device in the lobby, but we could pick this up from our room too, then you have to pay for further access.
The restaurant was large and busy - as you'd expect for a hotel this size. 
If you'd prefer to dine out, the hotel is quite a way out from the main eateries so be prepared to drive or get a taxi, although the hotel operates a shuttle service until 9pm. 
Overall a good and seemingly reliable choice of place to stay - a little corporate and slow on service at times, and location not great for walking to have a drink or to eat hence 4 not 5 stars. 

Stayed October 2013, travelled as a couple
Helpful?
Thank Ian_On_The_Rock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 8 October 2013
Dear Ian_On_The_Rock,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your time with us, and thank you for sharing your experience. We appreciate your feedback and look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Rotorua

Property: Holiday Inn Rotorua
Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Rotorua
#18 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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