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Holiday Inn Rotorua
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Reviews (972)
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All reviewsthermal villageshuttle buswhakarewarewa maorite puiaroom servicegeothermal areabuffet dinnerthermal reservefree wifisulphur smellstandard roomheated poolcomfortable hotelhot springsstayed here for nightstown centrethermal pools
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706 - 711 of 972 reviews
Reviewed 19 December 2013

The hotel has been renovated, so everything is nice and clean. We were coming and going from the room a fair bit, and they seem to clean it at stages. So depending what stage of the cleaning process they were up to, you could have no soap (they replace the old bars with new bars every day), or no towels (even if you hang them up to re-use them, they replace them every day too). The biggest negative was the expensive wi-fi.
The upsides, nice geothermal heated pools in the hotel, lots of brochures in the lobby for you to plan things yourself, and washing and drying machine facilities came in handy. Not a bad view from the rooms near the top floor either.

Stayed: December 2013, travelled as a couple
Thank EchidnandKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 22 December 2013

Dear EchidnandKiwi,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

We presently offer free internet access for Gold and Platinum IHG Rewards club members, and from 01 January 2014 will also offer free internet access for all IHG Rewards club members.

Thank you again for your feedback comments around are housekeeping service. We are working to reduce these inconveniences and look forward to welcoming you back the next time you come to stay.

Kind regards,
Kent Breeze
General Manager

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Reviewed 19 December 2013

Rooms are clean but they do have a shortage of staff, no housekeeping after 6. The hotel is quite a distance away from the city centre so lack of own transport was a problem.
Breakfast was adequate not great.
Overall an average stay.

Stayed: December 2013, travelled with family
Thank Usha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 22 December 2013

Dear Usha P,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

We are a little removed from the bustle of the city centre, and we have our courtesy van operating (on demand and subject to availability), between the hours of 8am and 9pm for hourly pick-ups and drop offs at the Rotorua Tourism Centre,

We appreciate your comments and look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager

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Reviewed 18 December 2013

Ok, first of all it smells like eggs. Very bad. But that's the thing about Rotoroua, You have to be aware of. Geothermal waters smell bad. You will hate it at first, get used to it and love it. Holiday Inn is right next to the biggest attraction of geothermal waters. A place to stay.

  • Stayed: November 2013, travelled with friends
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Thank agnielu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 18 December 2013

Dear agnielu,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your stay with us, and our handy location next to the geothermal reserve. We look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager

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Reviewed 14 December 2013

We stayed at this hotel for 2 nights late November 2013. The staff were very welcoming and friendly especially at breakfast. Our room was comfortable and clean. If we ever visit NZ again we would definitely stay at the Holiday Inn again.

  • Stayed: November 2013, travelled as a couple
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Thank Laura W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 15 December 2013

Dear LauraW,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed a comfortable stay with us, and thank you for mentioning our friendly and welcoming staff. We do hope you get to visit New Zealand again, and look forward to welcoming you back then.

Kind regards,
Kent Breeze
General Manager

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Reviewed 10 December 2013

I picked this hotel due to its proximity to the city centre as well as Te Puia. The room was great, and the staff (especially those working in the kitchen/cafe) were friendly (I mean really friendly, unlike those in HI Auckland).

For those who are travelling to NZ for an extended period like myself, you will be pleased to know that washing machines and dryers are available at reasonable price so you don't have to bring home tons of dirty laundry :D

  • Stayed: November 2013, travelled with family
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Thank IsaacSutedja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this reviewResponded 11 December 2013

Dear IsaacSutedja,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed your room, and our handy location. Thank you for sharing your experience, and for mentioning our very friendly staff. We look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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