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“Amazing Staff Service” 4 of 5 bubbles
Review of Holiday Inn Rotorua

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Holiday Inn Rotorua
Ranked #20 of 93 Hotels in Rotorua
GreenLeadersBronze level
Auckland, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing Staff Service”
4 of 5 bubbles Reviewed 21 April 2014

The pros:
1) Staff service
2) Complimentary drop off at the city centre
3) Restaurant was pretty good as well
4) Right besides the thermal reserves - so make sure you request a room facing them as its an amazing view.

The Cons:
1) The bed sizes - had booked a queen size and it was more off a double - maybe slightly bigger than than double. So would recommend the booking the king rooms if you dont need to fight for your space at night.
2) Air Con wasnt working in my room - so the staff promptly moved us to a king size room on level 3.
3) Little dated
4) Around 4kms from the city centre so if you have your own transport then it wont matter.

Room Tip: Rooms facing the geysers
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank nihcas72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 22 April 2014
Dear nihcas,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

We appreciate your feedback and look forward to welcoming you back again soon.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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772 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (190)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
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English first
Nelson, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

We checked in late evening and had to rush out to dinner. ON coming back in after midnight the staff at the front desk greeted us by name. The rooms were clean and very good value. The pillow menu and beds were incredibly comfortable - as good as anywhere we have stayed (with higher stars) internationally.
We will definitely stay again.

Room Tip: Its a wee walk to some of the rooms - ask to be closer to reception.
See more room tips
  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank graciegirl0509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 22 April 2014
Dear graciegirl0509,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed a comfortable stay with us, and thank you for mentioning our welcoming staff.

We appreciate you sharing your experience and look forward to welcoming you back soon.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 12 April 2014

Third stay here, and everything pretty good. Comfortable well appointed rooms, good quality linens. Restaurant and bar very good, delicious buffet with a good range of choices. Staff lovely.

Outdoor pool & spas fantastic.

Some areas getting a bit tired - the lifts very old, and the bathrooms need a wee freshen up.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marywgtn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 13 April 2014
Dear marywgtn,

Thank you for returning to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

It is good to read that you have had another comfortable stay with us, and I am pleased you continue to enjoy the pool and spas.

We appreciate you sharing your experience, and for mentioning our lovely staff. Thank you again for your feedback, we look forward to welcoming you back again soon.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carnoustie, United Kingdom
Level Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 6 April 2014

Spent three extremely comfortable nights. Comfortable bed and room had good facilities. Had breakfast and supper on a couple of occasions. Nice well prepared food and not overly expensive.

The staff were all very pleasant, extremely helpful and welcoming. There is a shuttle bus into the centre which we used several times. The hotel is quite far out so this is a good facility. All in all a very pleasant experience.

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Totti M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 7 April 2014
Dear Totti M,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased you enjoyed a comfortable and pleasant stay with us, and thank you for mentioning our helpful and welcoming staff.

We appreciate your feedback and look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Benfleet, United Kingdom
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 2 April 2014 via mobile

Rotorua is such a popular tourist spot that it is home to many places to stay but the majority are motels and if you want a little more comfort and personal attention I would recommend the Holiday Inn.
The rooms are spacious and comfortable but for us it was the dining experience that was the star. The dinner options of bar food, a buffet, or a full a la carte menu should suit all requirements and we found the buffet to be of particular quality and value. The staff were also very attentive and helpful with us also enjoying the breakfast options. We hope to be able to return .

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Ian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 3 April 2014
Dear Ian S,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am pleased to read that you enjoyed a comfortable stay with us, and I am delighted to see that our dining experience was well suited to you.

Thank you for sharing your experience, and for mentioning our attentive and helpful staff. We hope you are able to return to us again, and look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed 29 March 2014

I really enjoyed stay there. The quality of sleep was good. Heated swimming pool - really nice. Location may be a bit of an issue - its close to Te Puia, but its far from the city centre.

Price - reasonable for the quality provided.

Breakfast - average plus - standard selection plus some additions like miso soup, dumplings or meatballs. Eggs benedict really well prepared - well done chef. Even before 10 am full selection of food available. I did not enjoy sausages - one day they were cold, the second day they temperature was slightly better, but still cold. Cheese selection - only one type of cheese and the cheap one :( That's definitely a minus for the 4-star hotel. Good juice, nice pancakes. Marple syrup could be a better quality, but it was ok. It's not a five star hotel, so its hard to expect more. However, if they had salmon and cheese selection - mainland + blue cheese, I would mark it higher. No other findings - good quality food and actually I was surprised that the hotel did pretty well in this category.

Room - really comfortable beds, selection of pillows available. Poor selection of complimentary hot drinks in the room. Nice soap. Housekeeping efficient and between 9-10, which is really good - in some hotels people have to wait till late.

Personnel - really friendly. People could smile more though. However, there were really helpful and they were able to manage to solve any issue. Everybody was fully involved in even basic things, like showing the way (by housekeeping). When I addressed my concerns about the sausages, the action was immediately taken. They treat customers concerns really seriously and they care about making people satisfied. I think that this is a result of good management.

Hotel is quite big, well-organised, clean and I would recommend it for a trip to Rotorua. HolidayInn has defended their chain quality in Rotorua.

  • Stayed March 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jacek_TA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 30 March 2014
Dear Jacek_TA,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

It is good to read that you enjoyed your stay with us, and made the most of our facilities. Your suggestions are appreciated.

Thank you for sharing your experience, and for mentioning our really friendly staff. We appreciate your feedback and look forward to welcoming you back soon.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level Contributor
195 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
3 of 5 bubbles Reviewed 29 March 2014

We stayed here for a couple of nights in December--a large family taking four rooms. Despite the fact that we booked well in advance, they somehow couldn't manage to get us all in the same building, which was a bit of a downer. But the front desk staff were unfailingly friendly, from check-in to check-out.

The hotel, including the rooms, seems a bit dated and could probably use a makeover. On the plus side, however, the view of the geothermal vents was great. We worried that the sulfur smell would put us off, but in fact it was not a problem at all. I was surprised that the smell was pretty minimal (though stronger in some places than others).

Overall, the hotel itself is average, but the staff are very good. I wouldn't mind staying here again.

Stayed December 2013, travelled with family
Helpful?
Thank MoseyOn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kent B, General Manager at Holiday Inn Rotorua, responded to this review, 30 March 2014
Dear MoseyOn,

Thank you for choosing to stay at Holiday Inn Rotorua recently and for taking the time to comment on Trip Advisor.

I am sorry we weren’t able to accommodate your party altogether, and I am pleased you enjoyed our location with views over the geothermal reserve.

Thank you for mentioning our friendly staff. We appreciate your feedback and look forward to welcoming you back the next time you travel our way.

Kind regards,
Kent Breeze
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Rotorua

Property: Holiday Inn Rotorua
Address: 10 Tryon Street, Rotorua 3201, New Zealand (Formerly Heritage Rotorua)
Phone Number:
Region: New Zealand > North Island > Bay of Plenty Region > Rotorua District > Rotorua
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Rotorua
#18 Luxury Hotel in Rotorua
#23 Family Hotel in Rotorua
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Holiday Inn Rotorua 4.5*
Number of rooms: 203
Official Description (provided by the hotel):
Holiday Inn Rotorua is a modern hotel overlooking the Whakarewarewa Thermal Reserve and Historical Village. It features: • A free to use heated swimming pool and health club. • Free parking. • Kids Eat and Stay Free. (Up to 2 children under 12.) • Free Wifi for IHG Rewards Club Members. The air-conditioned rooms of Holiday Inn Rotorua offer a modern design and cable TV with free movies and 2 children's channels. Tea and coffee making facilities are provided. The award winning Chapman’s Restaurant and Bar offers an a la carte menu, and buffet, and serves contemporary New Zealand cuisine, matched with a fine wine selection. Room service is available 24/7. The Rotorua Holiday Inn is situated close to all the city's attractions and offers free shuttle pickup from the Rotorua Tourism Information Centre. ... more   less 
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Also Known As:
Holiday Inn Rotorua Hotel Rotorua
Heritage Hotel Rotorua
Rotorua Heritage Hotel

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